Bank of America

This Bank of America was the best service I have ever encountered. The line didn’t take too long (~5 min at 1pm) and once I got to the counter, the staff was very welcoming and helpful. We even chatted a little bit about colleges since we were both recent graduates :) overall, would recommend this bank despite all the other bad reviews!

Waited 45 minutes to change currency, which I’ve done right at the counter at several other branches. After someone who came in after me skipped the waiting area and was helped, I asked the teller if they forgot about me. She said, «I hope not. I’ll check.» …and that was the last I heard of that.
I don’t understand how there could be more employees than customers, someone who came in after me was helped, I made sure they knew i was waiting, and I still didn’t get help. Completely unacceptable.
Now my entire lunch period is gone and I STILL have to go to a B of A. It will definitely not be this one.

I have been banking with B of A for 14 years. I am new to the area and needed to re-​establish my checking account due to losing my checkbook. I searched Unilocal for a B of A in Laguna Hills and of course I noticed the reviews. Yikes! The reviews regarding the service at that location were horrific. One reviewer mentioned the word «racist» and needless to say that was enough for me to look for another B of A. I searched for’ Aliso Viejo which was only 5 min from my employment. The reviews weren’t much better, but as I mentioned it was only 5 min away so I tried my luck. I was pleasantly surprised! Bill Said was extremely welcoming and was able to answer any questions that I had. I was in and out in under 20 minutes. My kind of service! Thank you, Bill, for your assistance and helping boost the rating for your branch :).

Very rude girl in the lobby, name Ava. I was with my best friend and they were taking care of business. She came to us and said: please keep the distance for the privacy ! I said we are together she is my friend! Just none sense and rude! And she repeated again ! Very unprofessional ! My friend asked me what is she talking about!!!
Totally none sense ! They closed my friends safe box without notice and her stuff is in the box then they talk about privacy of none sense …

This location can get busy at the most random of times and has a weird sewage smell. The people are friendly, though.

CANNED CORPORATE NONSENSE! If you love vague non-​answers from people that know nothing about your account then by all means come here!
If you like this bank you have very low standards.
After waiting 7 days for a «response» that never came…
me: How long does it take?
bofa: «I don’t know»
me: Does your manager know?
bofa: «She doesn’t know, our corporate office is handling that»
me: Oh, then can I talk to them?
bofa: «They do not take phone calls»
This is ridiculous, how does a bank just lose over $ 8,000 dollars? Really? A multi-​billion dollar bank, can’t design a system that doesn’t «lose» (imho STEAL) $ 8,000+ dollars? That’s funny, when I pull money our of the ATM it somehow doesn’t take HALF A MONTH to come up with the balance. This is beyond stupid. Truly ignorant and absolutely useless staff, do NOT take your business banking here, I will NEVER use such a careless bank.

No drive through, which is a bit of a downer, especially since the Aliso Viejo Town Center can be pretty busy. Or — is there was one — where was it hiding?
Three ATMs located out front, which is convenient.
Again — you’ll need to park, so good luck getting a spot at peak hours. Or be prepared for a little bit of a walk.

I don’t hate Bank of America, but I think they can approve on so much, but as the common person are thoughts don’t matter. But there is a certain individual who is an absolute professional at his job. And his name is Justin. I was post his last name do to other big companies like citi bank, or Wells Fargo or chase, because they may try to recruit this guy. Both awesome and knowledgable. And so for this I will give this place 5 stars.

Went in to get a cash advance after work. It’s hard to get in before 6:00 for those of us who work regular business hours. It was still 10 to 6 and the teller told me that the cash advance machine was already closed so that he couldn’t process it. I have worked at 2 different banks in my past and we would never turn away a customer while we were sill open. If you settle your cash advance machine before you close, that is your problem, not mine. If your door says you’re open until 6, you should be able to help me until 6. Tomorrow is a holiday and I can’t go to the bank tomorrow either. Now I need to wait 48 hours to get the help that I needed. Poor customer service.

Phones? What phones? This branch is to busy not helping customers to answer a simple phone call. Not sure what they are doing in the back, but it sure isn’t answering branch phone calls. I have called 12 times in a 3 hour period and still no answer from this branch. Guess I should just go next door to Chase and see if they have a working phone system…

2 stars only bc they r close and tellers are always fairly polite! But management is garbage and they only make u wait or inconvenience you when they could easily address the issue themselves! Chris seems to like to text more than help!!!

If you have problems with your bank, you’re either: A — «Simple» B — Underpaid C — A whiner. Either way, it’s a bank. They are not here to kiss your ass, they are here to provide service; which they do very well. I have been in this branch numerous times with zero problems, for numerous reasons. If you want to be pampered, go to a day spa. I think they do just fine.

I’ve been a long time Bank of America customer and today was the straw that broke the camel’s back. I needed a debit card replaced and went there to request a new one in September. Card never showed up so I went back 3 weeks later and requested another one. The same personal banker helped me out and yet again, surprise, surprise still no card. Went back in for a 3^rd time last month, and he finally realized that he’d put my apartment number before my address and corrected the issue. YET AGAIN, my debit card has failed to arrive so I called in over the phone to request another card… and yet again it failed to show.
I walked across the street to Chase bank and they printed me a card right on the spot. What took Bank of America 3 months took Chase 5 minutes. Needless to say I’ve closed my accounts at Bank of America and will be taking my business elsewhere. I find it ridiculous that they have the audacity to send me credit card offers in the mail, but fail to get me my debit card in a timely manner.

This is a BofA. It is just like so many other BofA’s. And that’s why I’m happy to not ever have to go to this location again.
Believe me, I’ve got nothing against this particular branch. Rather, my two-​star review can be reflected upon all BofA locations… this company has let my family down too many times.
This visit was to close down an account that we had already closed down. So we had to close it down… again. And it took 30 minutes to do so. Ugh.
Good riddance.

This branch is probably one of the better BOAs I have been too. The line never stays long and I hardly ever wait more than a couple of minutes to get to the teller. The people who work here are very friendly and there is always a lollipop bowl on the counter. I try to grab a handful whenever I come here. They are the cheap kind that you can buy for like a penny each, but I gotta recoup some of those banking fees somehow…

I LOVE this Branch. Lucinda typically helps me whenever I come in with questions. I am a young business woman and she has been there to help me open new accounts, answer questions about existing ones and is ALWAYS directing me in the right direction that best interests ME and my business. –If she is either unavailable or not in the building when I stop by, the other personal bankers have done just the same as she has. Thank you Aliso Viejo Branch!

Preface: I hate you Bank of America, but I will continue to pay your fees because all my bill pays are set up and I am too lazy to write checks.
Actually the people at this branch are pretty helpful and not «the man». Emphasis on PRETTY helpful. Some online robot changed my account so I would have no fees, but neglected to inform me that I could not use a teller. I like the idea of handing my hard-​earned paycheck to an individual, I went into see a teller and they informed me that I could no longer speak to them. Is this Communist Russia? So I decided to cough up the $ 12 so I had the honor of speaking with a human regarding my monies. Well, next pay day came, as it does, and again with the gulag treatment.
Teller: You can’t talk to a teller with your current account.
KT: Well, I decided last time to change back to My access checking so I can have the privilege of talking to you.
Teller: I see no record of that, but I will change it for next time.
I will report back.

I’m not a Bank of America customer. But, because of the type of work I do my company has to do a lot of different business transactions with different financial custodians. Everytime we have something to do with a BOA, my boss tells me to go to this branch and take care of the transaction.
I have to declare: Josh Swinson, the bank manager, is GREAT. he always take the time out to help me with whatever it is i have to do. I have to admit that a lot of times when i head over to BOA I get really nervous — i’m worried that BOA won’t help me or there will be problems. Butt Josh will go out of his way to make sure everything goes through and clears out.
When I would line up to see a teller they wouldn’t know what to do — and they wouldn’t try to help me because they wouldn’t know what to do — butt Josh would go that extra mile to make sure everythign works out.
Josh Swinson is very helpful! I recommend you ask for him!