Petco

PLEASE DO NOT PURCHASE FROGS FROM THIS STORE! THIS PETCO LOCATION IS SELLING DWARF FROGS THAT HAVE CHYTRID!
My boyfriend and I recently set up and cycled a 7.5 gallon aquarium. We first adopted a sweet, docile betta fish. We decided he needed a tank mate so after researching, we adopted a little african dwarf frog from Petsmart in Crystal Lake. Tyrion was the perfect example of a healthy frog. Great size, very social, very energetic. Mulder (the betta) and Tyrion got along right off the bat. No issues whatsoever.
A couple weeks passed and I came across a few articles stating that african dwarf frogs do better in pairs or groups. Because Mulder and Tyrion got along so greatly, I didn’t think there’d be issues in getting another small frog. After all, our tank was already cycled and it’s more than big enough to hold 3 small aquatic pets.
We first checked several Petsmart locations. They were out of stock everywhere. Instead of waiting, however, we decided to check Petco. We made a HORRIBLE mistake.
First off the bat, there was no one to help us in the aquatic section. I don’t know if they were gone that day or what, but there seemed to be about 3 employees working the whole store. The manager (I think his name was Justin but I can’t remember) was the one who helped us get Mavis, the frog we picked out.
The first thing he said to us was «Which frog do you want? I’m assuming you want one of them that looks more alive, right?» and then chuckled. Weird, I thought. He started to push everything in the tank around, causing all the frogs to start panicking and I lost sight of the one I had originally wanted. In all the chaos, I noticed a dead frog that I hadn’t originally noticed. This should have been a warning sign but because they were so little, and there were so many, I assumed it had just been the weakling of the group. The manager finally managed to grab one of the frogs and he scooped it into a bucket. He then proceeded to the sink area, where he tried to dump the frog and the water into a plastic bag for us to take home. Mavis wouldn’t come out of the bucket so he literally turned on the cold tap water, and sprayed it on her to get her to come out. Anyone who has had aquatic pets knows how sensitive they are to the minerals in tap water, as well as rapid temperature changes. Not very smart of a pet store employee to even attempt. Why he couldn’t just get more water out of the tank, I’ll never know.
He asked us if we had aquatic pets at home and I said yes, specifically mentioning the frog we already had. He said «cool.» and that was it. Had I known more about the quarantine time needed (Petsmart said 4 days, which we did, but really we should have waited about 2 months, which I discovered too late), at least one of my frogs might still be alive.
We took Mavis home and after a few days, added her to our tank. She looked healthy, seemed happy, and was acting completely normal. We test our water conditions every single day and they were exactly where they needed to be. After about a week, Mavis started to turn pale and shed her skin. Then she started floating at the top. She stopped eating and barely moved when we went to touch her. We isolated her from the big tank and after about a day, she died. We weren’t really sure what she had died from at the time, but we decided to clean out all the gravel and ceramic figures and silk plants from the tank anyways and we did a 50% water change. Mavis died on May 28^th. Tyrion and Mulder still seemed fine though.
Until a couple days ago, when Tyrion started to grow pale and shed his skin. Then he stopped eating and started floating too. At this point, I could see the white fuzzy spots on his body and put together all his symptoms and I realized he had chytrid and he had gotten it from Mavis. We immediately started doing diluted lamisil baths (if you look online, there’s tons of info from people saying that the active ingredient in lamisil kills the chytrid fungus in frogs and we were willing to try anything) and moved him to a new hospital tank. He seemed to be getting better and the baths were helping. And then last night he died. Alone, in an empty tank without his betta friend or anyone around to make him feel comforted.
Tyrion was completely fine until we got Mavis. Mavis came from a tank with a dead frog. Mulder is still fine, and the water conditions are still the same. Petco sells frogs with chytrid so PLEASE do not adopt frogs from there. If you do, quarantine them for at least 2 months which is how long it can take for signs of chytrid to show. I’m not sure why petco isn’t warning people of this terrible disease. Clearly Petco has a lot of frogs die (these frogs are supposed to live 10 – 15 years!!!) if the manager had to make a joke about choosing one that actually looked alive.
I will never shop here again. I loved Mavis but had we not gotten her, Tyrion would still be with us. Shame on you, Petco, for selling diseased animals. I’m disgusted.

Staff was friendly and helpful, but store is dirty and unkempt. Employee Starbucks cups were sitting out near the cricket area. Bathroom was gross dirty with toilet paper roll on floor.

I shop here only because PetSmart on Randall Road closed. Petco is incredibly ghetto in comparison to PetSmart in general. I specifically dislike this location because of the god awful stench of animal urine that assaults the shopper upon entering.

I really enjoy coming to this pet store. I usually come in for fish equipment. Today I purchased a 29 gallon tank for only $ 29 thanks to their bi annual $ 1/​gallon sale!!! Mark, helped me pick out the tank and get the proper lighting needed as well. He was very helpful and knowledgeable. I was very grateful! I would go to this petco over a petsmart any day!
Today I came in to get my water tested by Stacy. She informed me what was wrong with my water quality and informed me how to correct it. She was very knowledgeable and I appreciated it very much!!!

Does not take coupons on your phone! So upset because not everyone owns a printer! Do not think I will shop here much anymore if the Petco coupons on my phone are not accepted.
They also do not clean up dog feces that lay right outside there store! It is 2 feet away from the groomers and not one employee decides to pick it up.

Every time I come here I am greeted by pretty much every employee. After going to the Crystal Lake store and searching for someone to help me for 10 minutes before leaving, this was a welcome surprise! While looking at fish we had 3 people ask us if we needed help or had questions. The man that helped us was smiling and seemed to be enjoying his day, or at least faking it really well. I appreciate that. Smiles really are contagious! He taught us a bit about the fish we were getting and joked a bit. The Crystal Lake store is much closer to my house, but I will drive down for the service! I have nothing bad at all to say about this specific store!