Pep Boys

Came in for routine maintenance (oil) for my Audi. Appeared many appointments were booked around the same time, but one of the managers on-​duty, Mr. Steven (long goatee), was a true service professional. Tended to us on a regular and took care of our cars as he promised they would.
Keep up the good work folks!

NOTE: I have never used their vehicle maintenance/​service portion of the business before, just walked in and purchased items in the store. I cannot comment on the service work.
The managers over here are great, I can’t say the same for everyone else that works there (hit or miss on that end) but there was always a manager on duty when I went and they were very helpful — if you have any issues just ask for Steven or Muhammad and I suspect you’ll be taken good care of. Not everyone can be a superstar on every team but as long as the lead guys running the place are aware of what it takes to be good at their jobs then you’re (generally speaking) in good hands — this is the experience I had over here.

I was overall very satisfied with my 2 new tires, installation, rotation, and oil change. I made the appointment hours before, waited 2 hours in one of the many nearby coffee shops /​restaurants while the service was done, and was not pressured to buy anything further.
The one thing I strongly recommend is to look online for coupons and repeatedly check that these are being applied to your service beforehand and after. Though I had used a coupon when making my appointment online, it did not end up on the final bill. So make sure you have the coupons with you or on your phone and keep making sure they are applied! Do not assume.

After reading some of the reviews I was a bit skeptical but I had some great Pep Boys experiences in other states and they had the tires on sale and 3 for 4 deal I was looking for.
Went in on Tuesday and the store had to pull two matching tires from another store, but I was told I’d receive a confirmation call before my 1100 appointment the following Sunday (today).
Received the confirmation call as promised on Thursday, showed up five minutes until my appointment and the vehicle was taken right in, and all four tires took less that 90 minutes. I spent that time drinking coffee and reading the paper at Starbucks.
$ 1000 bucks in tires for less than $ 650. For sure satisfied and I’ll be bringing in my Jeep for tires after the first of the year.

Get the road hazard insurance!
I left with two brand new ties Friday at 10:30a.m. and within 24 hours I had a 2 inch screw in my new tire. Dang, was I relieved there was No cost to patch the tire.

Very disappointed — I had been taking my car here for years without an issue. I tried to get my oil changed here twice a few weeks ago and unfortunately, had terrible experiences. The first time I called ahead and said I would be there in 5 minutes and they said there wouldn’t be a wait so I went and found out it would be over an hour wait. I set up an appointment to come back on a different day and when I showed up for the appointment, I waited over an hour for my car to be taken to the back — when I asked about the delay they just kept telling me «you’re the next one to go back.» After seeing 3 other cars be pulled back before mine, I asked for my car keys and left. Never returning.

I took my car in with a coolant leak on a Saturday morning. They squeezed my car in and diagnosed the problem and got it fixed in a few hours for a very reasonable price. Thank you guys for great service.
Sigfried Gibbs

It took 6 hours for them to change the tires and rear brakes when I had an appointment. I didn’t hear from them until over 3 hours past my promised ready time, which was 15 minutes before they closed. I could not get to them before they closed that night, so I had to wait until the morning. When I got there in the morning, every single car door was unlocked! I had valuable items in my car and they left it unlocked in the parking lot overnight. I will not return knowing that even though they had my car for 6 hours, they could not take 1 second to lock the doors. Also, when I told the cashier when I checked out, she just said that she had nothing to do with it and that no one was there that I could talk to. There was no apology. It was very unprofessional.

I have tried this location twice — the first time for a set of new tires, the second for a conventional oil change. Service was extremely slow, no one was manning the customer service or parts/​service desks, and there were several irate customers complaining to the manager about the poor service they received over the last two days. When I presented the Express Checkin form from the website, they didn’t even seem to know what it was.
The tire appointment went well, although there was a long wait after the appointment time.
For the oil change, we set a 12:00pm appointment and arrived 10 minutes before. I waited over two hours in the lounge (no coffee or water available, only empty k-​cup boxes, cup tops, and condiments) while my car waited, untouched. The technicians were smoking in the bay, in customer cars.
To their credit, the manager approached me at the two hour mark to give me an update and said they would discount the service. After waiting an additional 20 minutes, they performed the service free of charge.
Not sure I will return to this location, there are other options in this area.

I was at PePboys on Richmond highway 23 May 2015. Trying to return my battery cores. They only had 2 people working as attendance and one standing outside the front of the store talking for 20 minutes. The store only had 6 customers, but the wait was painful. I tried to get one of them to help me, but he was too busy helping another customer. This is not the first time that I went to pepboys and had this problem. I got tired of waiting and left both of my battery cores on the counter. Pepboys can keep the $ 30.00 because I will never come to that store again. Advance Auto Parts you have a new customer !!!

I took my car in for new tires. I thought the price was reasonable. The staff was friendly. And they have a surveillance camera in the bays so you could see your car being worked on from the waiting room. Pretty nice feature considering I’ve never seen that in any other shop. Overall good experience. And they got my car out within the time estimated, more or less.

My Nissan Murano needed 4 tires. Seneika told me to drop off the car and come back before PM to pick up. i came back they dont have my tires, not too happy about it. Joseph told me to come back the next day, ended up waited until 8:30PM. The store closing at 8. at the end they gave me a big discounted, i paid 4 tires for $ 585(Copper). I guess not too bad so i gave them 4 stars.

I have a 2011 Mazda3 and I took it in for a new battery. They were extremely professional and made sure I got the best quality battery for my car. The service was quick and free.
I HIGHLY RECOMMEND THIS PEP BOYS AND WILL BE BACK AGAIN!

My rating is NEGATIVE STARS! You shouldn’t be in business with the customer service you provide.
This is the worst establishment ever. After falsely texting me to pick up my car twice when it wasn’t ready they installed a faulty thermostat in my car causing me to have to drive in the winter time with no heat. Then after taking it in numerous times to get looked at (for the same issue) they would magically forget to call me, keep my car overnight without telling me and multiple times they said they were going to order the part that day only to forget 3 more times after that (equaling another week with no heat). Extremely unprofessional and I’ll never take my vehicle there ever again. I give you –10 stars

Hospitable staff, just make sure you are not in a hurry. The guys behind me had to wait a bit longer while the salesman helped me determine the price difference between the two car batteries I was selecting and explained the technical differences between them for me. It was a painless process. I brought in my old car battery, they asked me the make, model and year of my current car, went to the back and garbed my two options, explained them to me and I was set to go. They took my old battery for a fee and are properly disposing of it. The gentleman behind the counter even offered to carry the battery to my car for me.

No go there. I go change the tire of the company van. After they change the tire the pressure light was on, talk them about it. They said driver about a day will go off. And then 2 day still won’t go off. So I go back the shop took them one and hour to find the was something wrong with the censors, but they don’t have in stock have to go back again. Told me only take 30 min. Next day come back here again, take them nearly two hour still don’t get fix really had with those people. So I go to the tired and battery next door they are very nice got fix in 20 min. So if you have a lot the time and patience like to put up with rude people you are welcome to go there.

My husband called this morning AUGUST THE 8^th 2014 at 9:30 am for same day appointment! Whomever my husband spoke to on the phone told him you can bring your car in today at 1:30 PM!
Took down my husband name and the issues with the car!
All in all good PHONE CUSTOMER SERVICE, but that’s where it ends with good service!!!
So my husband moseys on over there dropped the vehicle off and came back home!
Around 5 PM or so my husband call about the status on his truck.
Needless to say nobody and I mean nobody hadn’t even touched the truck yet PERIOD since the drop off at 1:30 pm! Really people?
Why? Well according to the person on the phone. They just simply didn’t have the time to fix and get to his vehicle before closing (9 PM) because it was soooo busy! Oh did I mention that we had a APPOINTMENT?!
I also understand things happen! But can you at least give a courtesy call?
Like if you get backed up! Have someone call the customers saying you sorry you can’t «GET TO IT» ect
so we don’t waste hours of OUR TIME being without a car and probably could’ve gotten it fixed somewhere else!
Because just incase you didn’t noticed we too have jobs that we need to get to and keep!
Thanks pep boys for wasting our time/​day and losing another customer!!!
It’s 6 hours later & 7:30 pm right now and we are in route to pick up the car that you SIMPLY couldn’t get to and fix!
Again even with the 1:30 PM appointment that we had.

I am never visited this location when it was only a store front. Now that it has service bays, it is my go to place for auto service. I have used this place twice and am very happy with the service that I receive. Once I was a walk in and the second time I had an appointment. Both times, I was seen ‘immediately’.
The Good
— Fast service (meaning they great and seat you quickly)
— Large waiting lounge with a flat screen tv
— TV Screen showing the service bay so you can see your car being serviced
— Free Coffee Bar
— Free Wifi (I think that it’s their wifi but maybe it’s not)
— Ample parking
— Appointments welcome
— Walk ins welcome
— Pleasant service
— The answer all of your questions in detail
— They provide you with an estimated wait time if you wait
— The waiting area has about 4 – 5 plastic chairs
— The waiting area has about 2 – 3 High tables for sitting/​eating/​using your laptop
— The waiting area is spacious and has lots of windows
— You are walking distance to Popeyes, Subway, Quiznos, the Gym and other Stores for shopping while you wait
— Restrooms are available (I didn’t use them so can not attest to the cleanliness)
— Personalized and friendly service
The Bad
— If you don’t know that the store is there, you may miss it from Route 1. Be sure to take the service road so that you don’t miss it.
— The seats are kind of hard but manageable
— I don’t believe that they use sheets of paper on the floor of your car when doing service (some places put paper sheets on the floor of your drivers side)
— Nothing else is bad, bring your car to Pep Boys and get great service and great customer satisfaction :)
****Suggest Pep Boys posting a photo with their new location. The one listed is their old location. ****

I just went for a light bulb for low beams, the first ones they sold me were for high beams, which I failed to check and had to drive all the way back. Traded in for correct one. They offered to install for $ 15! I opened hood and installed in two minutes and was gone.
Well not really two minutes — the bulb they sold me was in an open container and did not work. So I switched left with right to make sure it was bulb and not my car. So swapped for new one. That was fine. Good thing I tried it in the parking lot.
Judging from the other comments, I won’t try to get service here.

Went to have an oil change, friendly staff and good service.
Went back because my check engine light had been on, was helped by Tom and he did an Excellent job, friendly and thorough service.