GameStop

This Gamestop has to be the weirdest in the area. Great location because its right across from the movie theater. but they hired some people that must really hate their job! Example, i’ve been a couple of times because, like i said, great location. I stopped there to trade in my old systems to get a XBOX ONE. The black guy that wears glasses, thinks he is master sales man to the point where he’ll try and sell you anything that you DON’T need. I’m selling my games and he tells you, «This is only $ 2 dollars», in a very snobbish way… Duh! I wouldn’t be turning it in if I wanted it bruh! Also, when I was getting the system, he was talking to me as if I was a complete moron to buying new gaming consoles! He kept trying to sell me a a battery for my controller when I already told him that I had my own at home!
The main reason why I don’t go in there anymore is because of this guys attitude towards his job! He greets the customers like he’s being annoyed by them even stepping in to the store. Take your business to the other Gamesters in the area instead of this place.

I called a couple months ago because I wanted to know their selection of Funko Pops. It took 3 times until someone answered the phone and when they did it only lasted for 10 seconds. I asked if they had a specific Funko in stock and the lady completely ignored my question and said that I should come in and check them out myself. Like what was the purpose of the entire phone call? Hung up extremely annoyed.

Horrible service. They never knew anything about their reserve bonuses. Just had a huge issue w my guitar hero preorder bonus of the 19.99 hero cash i was supposed to receive, the manager told me i was crazy and that wasnt a thing. I had to screenshot their own website to get it accomplished. Dont go here. Reserve digitally for ur games if u can

Wish I could give this place a zero. I am from out of town and stopped into this game stop location to see what kind of deals I could find. The assistant manager in here was rude and annoying trying to push games on us that we had no interest in. And then when we would pick up a game that she felt was a «bad» game she would say things like it’s not even worth the .99 cents that it was priced at. She was also very unprofessional blaming the employees for things not being done instead of just doing then herself and she even pulled the guy that was helping me away from what he was doing to scold him on the store floor causing me to have to wait even longer than I already had. Just to be told that oh sorry we no longer have this game in the store they were all shipped out and the cases were just not pulled. Again she blamed the employees. She was also not dressed in anything that identified her as a GameStop employee she was in blue jeans and a pink T-​shirt I thought she was another guest until she answered the phone. And had a conversation with someone about how the employees were not doing there job. I was very uncomfortable while I was visiting this location and would not ever recommend anyone going to this store just because of her. The other employees that were there today were great and I give them two thumbs us especially for having to deal with her and not loosing there cool.

I have to agree with the previous reviewers about the woman at this location. I could tell she was trying to crack jokes but they were rude and off putting. She tried to upsell my husband by making borderline sexist comments about how much men love to play video games and women do not. Maybe she has no self awareness or no social cues when interacting with other people. Thanks for the «awesome» customer service «Jennifer»

I would give this 0 stars, there was an older woman there who was so rude. Her customer service skills repel people rather than make them want to shop there. Yuck! This experience left a bad taste in my mouth

The store smells real bad. Personally I hate the store because of the staff is really rude especially the fat lady that sounds like she’s holding her nose she ended up calling my friend stupid and thought it was funny they need to hire new staff and fire the rest

Too bad I can’t rate this zero stars. What a ripoff! I called and asked how much USED Wii remotes were and they quoted me $ 10 over the NEW price listed on Amazon (and Amazon includes the Nunchuck). Wow, I have no idea how they are still in business!

I brought my infant daughter with me into the store to purchase COD: Ghosts after taking her on a stroll around the lake to see some ducks and geese. The woman behind the counter made the snarky comment, pointing to my daughter «okay, now dad can put you down, go home and play his video game» inferring I would ignore my daughter. I looked down at my daughter and said, no, I’m going to go home and feed her. The lady says, «shame on you, you should have fed her before you came here».
The lady didn’t know me. Knew nothing about my devotion as a parent or the love I have for my child. All she did know, was that I was a customer, who had a baby, who bought a video game.
I was so enraged as I took her home, I called the manager to tell him how disrespectful this woman had been to me. He said they were busy, and he’d call me back. I gave him my personal number, and told him to call me back when he had the time to discuss the matter, and his employees actions. I waited all day for a call. Didn’t get one.
Horrible customer service. I expect better.

What I like about GameStop is that when I want a new game (e.g. Animal Crossing New Leaf) I can go there and get it that day. Their selection of used games is only okay. If you want a used game from here you’ll have to be patient and wait and get lucky and find it (unless you’ve waited so long that GameStop gets a surplus of the game). The benefit of getting used games here is that you have a 7 day window to try the game and if you don’t like it you can return it.
The service here is about average — the employees I spoke to have video game experience and a decent radar of what’s on their shelves, however some specific questions might be over their head (e.g. opinions of new releases). I’d suggest watching youtube reviews of the games you’re interested in prior to going to GameStop.
In my experience trades with retailers are usually a rip off (which is understandable because they have to make a profit) where the only benefit to the customer is that they get rid of the product quickly without much effort. GameStop is about the same except they have occasional trade incentives for power up members (e.g. trade ins tranfer to a better percentage of store credit).
I have a GameStop power up membership (I think it cost like $ 15 for a year). The power up membership benefits are: an online account with game informer, online magazine subscription, occasional promotional incentives, occasional discounts on products, and a point system where your business with GameStop translates into points that you can use to get video game memorablia — it reminds me of the Chuckie Cheese system of trading tickets for shoddy merchandise.
Overall GameStop is okay, it’s kind of like the Starbucks of video games, a big corporation with lots of locations and a decent business model. You won’t find any great bargains here though. But you will find the instant gratification of seeing the new game you’re looking for on the shelves. In the future I may have to check out Best Buy, Amazon, Ebay, Craigslist, and other video game supplier alternatives to find some bargains.
Side note: GameStop does not carry older video game products in their stores

I went in to buy Uncharted 3, Game of the Year Edition, new to get the DLC it comes with. After waiting forever, I purchased the game in the grossest Gamestop ever. The code for all the DLC didn’t work. Called Sony and they said the code had been used. Called the Gamestop and they said the DLC doesn’t work anymore when it was advertised in YOUR ad sitting at check out. After ten minutes of arguing, he said he would take the game back. Drove 20 minutes all the way back and got another copy. Mind you, the game wasn’t sealed, but he said it was new and that’s how the games come (LIE). I got home and tried the code again. Used already after confirming it with Sony. Took the game back and returned it after a giant hassle about store policies. Went to Target, bought the game, took it home and the code worked perfectly fine.
I spend about $ 200 plus every month on games, and it looks like Target will be getting that business after visiting this embarrassment of a GameStop. The employees were horrible, rude, unintelligent slobs. The store looked like a day care made a baby with a thrift store. WILL NEVER GO BACK. Canceled all of my pre-​ordes and will look forward ro going to Best Buy or Target for next gen systems.

Nice store– fast service– nice people.

Do not go to this GameStop. While most of the staff is helpful, you have a random chance of getting the assistant manager who is probably the worst manager I’ve seen at GameStop to date. She’ll constantly hassle you to preorder/​buy certain items (more than usual to the point of being uncomfortable, as I know employees are pressured by corporate to do this), and she’ll make you feel like garbage for cancelling a pre-​order, or anything that inconveniences her in any way — in fact, she outright refused me of a basic service.
The best way to earn repeat business is to not treat your customers like garbage. You’ll earn more overhead if your customer base had a pleasant experience and actually wants to go back.

This is the third time I have been in this Game Stop. If the staff does notice you, they ignore you. The manager apparently has better things to do… like drink his coffee in front of the customer and say snarky things. The final straw was when he loudly scoffed at my son’s choice of games. When confronted, he said he was just tired. Whatever. If this is his idea of customer service, I can only imagine what the others working there think. You have a choice of Game Stops. There’s one over at Springfield mall down the road. Give this one a pass.

A good Gamestop, small as always but not sweaty, too compact and doesn’t smell like feet and crotch. Despite other reviews, I’ve never experienced a bad smell. The staff is also helpful — I found many proper copies of games I needed after switching to the majority PC gaming. They always help me out and are kind. I go here a lot for when I want to browse some new games. If only they paid more attention to PC. These chain stores seem to have a big focus on consoles.

OK, I’ve been shopping Gamestop down here since 98 and as a fact this one is not a locker room — foot smelling — den of iniquity — Go to the mall stores if that’s your thing.
In fact as Gamestop/​EBs go this one is rather nice, and of all the ones in the Northern VA area I spend the most time and cash there. Staff has always been courteous (I can name managers and employees going back 6 years here) and they look out for their customers. If however you are in there shopping for a used copy of Barbie Horse Adventures and don’t solicit the staff’s opinion they may not stop you. However that’s your fault for not asking. If you ask them they are always more than helpful.
Can only give 4 stars though because as a corporate entity, they are quite evil based on their trade in practices, this however is no reflection on the staff! :)

Man this Gamestop smells like body odor like no tomorrow. The staff are useless and don’t really care about the customers. Gamestop is a poor store chain and is more concern about profit then it’s customers.