T-Mobile

If there were a way which I could give them zero stars I would. The salesman lied to me about the warranty on my phone and in addition showed me a phone which he had to show me what the phone was like. It was his personal phone and it had pornographic material on it… hardly professional the service was spotty at best and the signal was weak as a highschool nerd. The bill each month was horrendous

This store fucking sucks.
T-Mobile’s coverage isn’t terrible in this area (it leaves a lot to be desired, however), but their pricing is pretty solid, and the coverage is very good where I’m moving.
I went into the Crossgates T-​Mobile store for a couple of quick issues: (1) to ask a question about some billing changes, and (2) to ask about a strange issue I’ve been having intermittently when receiving MMS messages through the default texting app.
Like I said: This store sucks. What a waste of my time. The employee I dealt with was absolutely useless, and didn’t even know his company’s policies. He gave me completely erroneous information, which not only conflicted with the information I was given from T-​Mobile prior to coming into the store, but was outright rejected by T-​Mobile management when I called them after my visit. Neither of my issues were resolved here.
If you need to go into a T-​Mobile store and can’t resolve the issue over the phone or online, don’t waste your time here. Go to another location, like the one on Wolf Road.

Tmobile should be given zero stars, if that were an option. Horrendous equipment, poor coverage, terrible policy-​quoting customer «service». Counting the days until we are out of contract.