Sprint Store

The negative reviews are true; go to the Colonie Center location.
I’ve generally had good customer service experiences with Sprint, including this location quite some time ago. Long story short, my frustration at this location included the following in one visit:
…the first time that my appointment was completely useless
…watched a trainer explain how they get paid for each person they help, regardless of what the help is (charging batteries and cleaning dirty screens is equal to an involved repair case, which may explain a few things about the tech collecting phones to work on)
…heard tech talk trash about customer with friends before making any effort to be useful (job well done Ashley)
…an established software problem was diagnosed as a battery issue
I ca go on but if you don’t get the hint now, why bother. Go elsewhere if you have the option.

This is a terrible store, don’t go there, go somewhere else. If I could give no stars that would be more appropriate. The customer service was horrible. The manager, Scott, was useless in resolving my issue. He had a real bad attitude. Darlene tried to resolve the issue and did so– except she charged my debit card twice! She had a don’t give a crap attitude also. I will never do business with sprint again and certainly would never return to this store!

I have never experienced worse customer service in my life! A store employee either lost or stole my phone and no one at Sprint did anything to correct the situation. I ended up paying $ 511 in fees because of this.
I have the new iPhone for life leasing program. I went in to the store and upgraded my phone for the new iPhone 6S. I turned in my old phone and was not given a receipt for turning it in nor did I know that I needed to get one. I left the store thinking that everything was fine.
A couple of weeks later I received my bill in the mail with $ 511 extra charges. I called Sprint customer service and they said that the phone was not received at the warehouse. They said that the entire thing was the stores fault and I should have gotten a receipt and I that the store would have to fix it. Since the store is 30 minutes away I wanted to fix this over the phone. I asked to speak with a supervisor who said that he would call the store and then call me back. The supervisor never called me back and when I called customer service a couple of days later they said that they couldn’t transfer me to him.
I tried calling the Sprint store multiple times and no one answered. I finally drove down to the Sprint store and the employee told me that he couldn’t help me. I went and talked to the assistant manager Eric who refused to check in the back to see if the phone was there and said that I would have to come and talk to the store manager. I asked him when the manager would be in and he said tomorrow and then proceeded to say that he wouldn’t help me and started waiting on another customer. I told him that I wasn’t done talking and that I had to work tomorrow and asked what other days the store manager would be there and he ignored me. I waited thinking that he would come back to me after he finished with that customer but he went on to another customer completely ignoring me. After 15 minutes the first employee that I talked to came over and said I was wasting my time waiting and to leave and come back when the manager was there tomorrow. I asked until what time tomorrow and he said let me check his schedule. The assistant manager then told this employee not to talk to me but he wrote down the managers hours as Monday to Friday from 7:30am to 4:00pm which doesn’t make sense since the store is open from 10:00am to 9:30pm but I didn’t say anything about that. I explained to him that I work until 4:00 Monday to Friday and I asked if the manager could call me. The employee took down my name and phone number and I left.
The manager never called me and every time I called the store no one answered the phone. I had to pay the $ 511 to Sprint but I switched to TMobile and they are going to pay my early termination fees.
I don’t know whether there is a scam going on at this store where they are stealing phones or whether this was a mistake but the entire thing seemed very suspicious to me and it was definitely terrible customer service.

(They actually get no stars, but I had to select something.) I went to both sprint stores in Crossgates. The first time I was at the store located on the second floor across from Pizzeria Uno. The employees were not great at all, and truly had no real understanding of how to set up the new account and the things I needed. The rep informed us that someone would call to check on their customer service skills, and asked us to give him a perfect score. *Note to you buddy– if you did well you will score well. womp womp* Eventually I decided that I did not like the sprint service or the phone. I went to do the return on the first floor, cause I couldn’t bear to go back to the second floor. As soon as they heard we were making a return the Assistant store manager Kevin B. told us that we had to return it at the store in which we purchased it for inventory reasons. Uhm I think not, what he really meant to say was that he was lazy and didn’t feel like doing any of the paper work. Well womp womp Kevin, now I’m writing a letter to corporate to tell them how both stores in Crossgates mall have the worst customer service I have ever seen. Literally Ever!

I went here for repair on my Blackberry Curve. They told me that my phone had water damage even though it had never been anywhere near water — nor had I ever spilled anything on it ever. I lives in its case. I explained this to them and the manager told me that it was most likely from tiny amounts of sweat from my thumb on the trackball.
Thumb sweat? Thumb sweat thwarted a Blackberry? All that technology… brought down by thumb sweat?
They supposedly fixed it after I had a long conversation with the manager about his lack of ability to provide a solution or response that didn’t completely insult me. I insisted that he refer to the culprit as «thumb sweat» instead of «moisture» since this was the solution he provided.
After completely wasting hours of my time he seemingly handed my phone back to me in working order. I was shocked and felt bad that I had been so upset. Maybe this guy was a good manager.
A few weeks later the old problem is back… except this time it is worse. It appears that when they «fixed» my phone — they actually made the problem worse and now the phone is completely unusable. I called the Sprint Blackberry technician line to discuss repairing/​replacing the phone only to find that…
I CANNOT HAVE REPAIRS OF ANY KIND DONE TO MY PHONE BECAUSE THE MANAGER PUT A «FLAG» ON MY ACCOUNT SAYING MY PHONE WAS UNREPAIRABLE.
This is B.S. I intend to write a number of letters to Sprint, this Sprint store, and if need be, the Better Business Bureau. What this manager did is inappropriate and caddy.
I like Sprint, but I would not use this store for repair. The fact that Sprint employs people who make poor managerial decisions like this makes me question if I want to be with Sprint anymore… after well over a decade. AT&T, would you like a new customer?