Bella Torre Academy

Yup, forced to select 1 star! ZERO is what they deserve! Wow, didn’t expect this! Closed?! Well, I too of many on here had purchased 2 of those $ 65 gift certs for 4 services and now know why they haven’t returned my calls for months. I haven’t even done 1 of them services! It expires this month and I don’t know what to do. This is so wrong!!! They need to refund us the money!

Zero stars forced as a 1 star, lol. Update: I filed a complaint with the BBB. They were also unable to reach the business owners to address the issues… Taking it up to the DCCA. These people have stolen $ 60 from me as well as a coworker of mine. While not huge amount of money, these crooks have to know they cannot get away with it.

I had the SAME experience. Gift card issued in May/​June. Tried to schedule in Sept/​Oct. I have NEVER gotten a call back. Waste of $.

My husband purchased a 4-​visit Spa Package from Bella Torre Academy as a gift for my friend (who recently got engaged) and I (for being chosen as her Maid of Honor) for $ 130/​each. Prior to purchasing the vouchers, my husband checked Department of Commerce & Consumer Affairs (DCCA) and the business was shown as Active. My husband was told that the vouchers were valid until the end of 2015 and that we can use it anytime. However, every time I’ve called the company, I’ll get an automated answering service. I’ve left countless voice messages but received no call backs. I’ve also visited the location however, there’s a sign posted stating that they’re closed but will return (I don’t recall the time). When I returned a few weeks later and the same sign was still posted I became worried. Now after reading the reviews on Unilocal,I have every reason to believe that this company has scammed my husband. It’s unethical of the owner to sell gift vouchers if you are going to shut down your business. On the DCCA website, Tamaki Torre is shown as the CEO of Bella Torre Academy, Inc. She should be held liable and refund our money back. We’ve never had this happen to us before so I’m unsure how to go about getting a reimbursement, hopefully Better Business Bureau (BBB) Hawaii is able to assist. It’s so hard to make a living in Hawaii especially on your own with no assistance (be it family or government), so having this happen to us has affected us greatly.

THEY ARE NOW CLOSED? Bought a $ 69 gift certificate for my mother and can’t even use it? I can’t get ahold of anyone to reimburse me at all! I went to the shop to see if anyone was there and the door was unlocked and it was empty, trashed, and partially moved out of. I’m about to get someone one in high authority involved in this because it is a huge scam! Hope the management of what was Bella Torre sees this. I’m beyond angry.

Got a Mother’s Day certificate for 4 pre packaged services from my fiancée and have yet to be able to reach anyone at the salon. Have left countless messages and none of them get returned. And it’s expiring next month. Would greatly appreciate the business or anyone’s help.
Mahalo,
Ruth A

I bought gift certificates for this place. Tried calling to make reservations but got voicemail. Left a couple voicemail messages and waited at least a week to hear back ONLY to find out they’re closed down.

Business Closed. Website doesn’t work. Nobody has returned my calls.

Do you guys ever answer the telephone?

One of my girlfriends bought me and herself a certificate for 4 sessions but like Jna N, can’t get anyone to call us back. I looked up their website and it takes me to go daddy website, so I don’t think it exists. We are running out of time to use our certificate and don’t know what to do. Neither of us have time to show up there in person to schedule an appointment. If things get better, I will update this review accordingly.

I went here a few weeks ago for a 1 hour facial and 1 hour massage. I paid a special price of $ 60 for both so it was a huge deal. The facial was the best I’ve ever had! They even did extractions! The ambiance isn’t the best, but it’s clean and decent. The massage was good. Worth the price. I’m going to schedule another appointment for my husband and I really soon!

I didn’t hate it… But I also didn’t love it. Not a bad place to go if you want a cheap pamper session. You get what you pay for though. It’s definitely not spa quality, but it does the trick. I went there for a facial. Everyone is pretty much in the same room, but separated by a curtain. I think the guy to my right was getting a massage. Not sure what was going on to my right. If you’re looking for something that’s really really relaxing, this might not be the place.

My BF got me a gift certificate to try their services here. This is a beauty school with students needing to practice so I don’t mind being a test subject. The prices are reasonable and they are using high quality products like Dermotolgica. At the time of my visit nail services was not available so I did 1 hour facial and 1 hour massage. The students did a great job and I don’t mind coming back to support the school and their training!!! If you don’t want a student you can ask for the experience/​master but at a higher price. Do keep in mind it is a school so they are learning

Received a certificate for Mother’s Day for 4 30 minute services. Called to make an appointment, and was told to combine them for 2 1 hour services. Opted for a 1 hour facial, and a 1 hour massage.
Took the afternoon off for my 1 hour facial. The place was easy to find, with plenty of parking. Cathryn, my facialist, was sweet, but very nervous. She did a good job, but only gave me 30 minutes.
Paul, the guy at the front desk, and Cathryn both apologized for the error. Paul agreed to let me come back for a real 1 hour facial. Plus I still have a 1 hour massage.
Review will be complete when all services are received…

My sister bought me a 4 visit spa package that someone was selling around our office area. We came today to have the first of the visits. We had the facial which was done by Suann. I absolutely loved it! It was the refresher that I needed. I can’t wait to try the other packages and will update my review when I get the others done. But for now, 5 stars to Suann. She was very knowledgeable and gave me suggestions on what I need for my skin type. She walked me through each step she was doing.

Came here because I was super sore and couldn’t find anywhere else to go. Luckily I remembered that my fiancé wanted to try this place so I called them. They were able to take me in about 20 mins since my work is close to them. I arrived early and they took me upstairs were I did all the paperwork.
This is where I met my masseuse, Mahea. She was friendly and wonderful! I got a Swedish massage for one hour and enjoyed her explaining what she was going to do with me. I enjoyed it so much that I fell asleep on the table. That’s when I know when the massage is good!
Afterwards she gave me a glass of water and gave me some coupons for future visits as she is in the process of becoming licensed. Definitely will come back again to see her! Thank you Mahea!!!

This is my SECOND review for Bella Torre…
So for the past two years I have been going to Rachel on and off (aka when time and money are both lined up in my favor).
I feel like my health all around improves after I receive a massage from Rachel. My physical, mental and emotional health increase and it seems that there should be a medical necessity for monthly massages. seriously people… lol…
I carry a lot of tension in my neck and shoulders. I do enjoy the chair massage because I feel it gives her the ability to really get into my knots and work them out. I like just giving all my weight to the chair. The cute décor of the lounge area and large rooms make me feel like I can just leave all my worries behind. I enjoy the atmosphere, it is very quiet and serene even though it is tucked away in a very busy area of Aiea.
Prices are super reasonable an add ons are easy to work into your original service. Please take good care of your masseuse tip wise– good work is not cheap and cheap work is not good!!!
I am a loyal client and will remain as such to Bella Torre =^.^=

Went for a massage. It was pretty good. Because I am hapai, I cannot be on my tummy so I was on my side. The bed was not that great for my side. However, my masseuse was really good. She was kind and accommodating. I could have taken a lot more pressure, but it was very relaxing.
$ 52 after tax for one hour. She had really great lotion that was not greasy at all. I think her name was Joanne. Or Jolene. Something like that.

Bought a living social voucher m LOVED IT. Very clean, professional staff, comfortable, large spa setting. Massage by Rachel was AMAZING! Although its a little out of my way it’s SO WORTH !!! I will definitely b BACK!
Mondays is 25% off for facials and massage.

I took my husband here last year for his birthday and scheduled us to get massages and facials together. I had a half-​off certificate (Living Social, I think), but even their full prices are very reasonable because they are students. You can request a licensed person if you prefer though, and it’s just a little higher price.
The massage I had was by a student, and, honestly, wasn’t not very good. She asked a few times how the pressure was (she was pushing VERY lightly) and each time I told her she could go harder, but it was never firm enough (I generally like «medium» pressure). Husband enjoyed his though (he had a licensed person doing his).
The facial was AWESOME. I wish I could remember her name. She was from Japan. She gave the best hand and foot massage too. Wonderful!
All of the staff we encountered from calling to make the appointments, to when we first arrived, to while we were waiting for the massage, waiting for the facial appointment, and finally taking care of the bill at the end, were very very nice. The facilities were clean and everyone walking around seemed professional.
If I couldn’t get an appointment with my regular esthetician (Kelly at Sweet Dreams is the best!) and massage therapist (Mike at 808 Massage), I would definitely go back to Bella Torre.