MAC Cosmetics

Went into get my pallet of eye shadows refilled. Upon entering there were two associates I believe one of them was a manager that was continuously talking amongst themselves. We kept looking at us knowing we needed help continue to converse and have fun. Finally one of the girls comes over to assist. This is about 10 min later. Got what I needed and I don’t think I’m going back to this location. Customer service was horrible. This location is the one in the mall not Macy’s.

I’ve always been a bit hesitant about going to MAC stores because I kept hearing customer service was crappy, with that being said I finally decided to go in but when I walked by the store it was packed so I went to the MAC Counter in Macy’s and I am glad I did they helped me immediately and were very nice and professional. I tried a few products and tested them out and made my purchase with no issues!

This review is for my recent visit to the MAC counter at Macy’s. Jenn (Jen?) greeted me right away. I needed help looking for concealer. She was very sweet and took her time assisting me. I never felt rushed. She also gave me advice on applying the concealer. She never pressured me to buy additional products yet I still came out with more than I originally came for. Not her fault. It’s because I’m a girl. Thank you, I now look more awake!

Visited this MAC location last night, and although the wait to get some help was a little on the longer side (about 15 – 20 min) I was glad I did wait. Andrea helped and answered ALL of my questions regarding which concealer I should get and color, which eyebrow strategies she recommends, how to contour the right way, and so forth. She even took the time to really try them out on my face and show me how to apply things. Unlike some other places, they’ll just test some things on a little place on your face and then have you buy them.
I was really happy with the end products and the outcome of the things I bought. I had about $ 90 left in my Macy’s exchange card and I only went $ 0.60 over. I bought the prolong wear concealer, eyebrow pencil, mineralized blush and a powder blush.
She did an amazing job, even if she was the only one working at around 8pm?
Thank you Andrea! :D

As much as I love MAC cosmetics! Every time I come and visit the MAC counter I would always have good customer service. BUT this evening I just had to make a exchange on the item just for a different shade. I had request a pretty full figured lady for help and ask if they had nc30 pro long wear concealer in stock, I think she thought she was going to make a sale, but when I told her I wanted to make an exchange see look kinda piss. When she was done ringing me up for my exchanged, she asked if I needed a different bag, but then refused since I had my other bag, so why waste you know. Anyways when her back was turn away from me, I could tell she wasn’t very happy and made this like fake smile at me like she was mocking me, while her back was turned. I’m like thinking really… She faked smiled me and handed me the item. And when I was trying to thank her again for her help, I can tell off the back she was really being sarcastic! Whatever happen to being humble… I would love to give this place more stars but the pretty nice people weren’t working so I got stuck with the moody grump lady & this is for this one lady that helped me. Don’t stand their and look at me and then turn your back at me and make funny faces, just cause you work MAC it doesn’t make you a badass!!! Seriously learn to be humble.

I think the mac store in pearl ridge is already known to have bad customer service although the manager n a couple employess like tim who is my favorite n only one I go to wen I see him working… since most of the time the rest of the workers in there make us feel like we don’t belong in there jus becuz at times I dont walk in there with a full face of makeup like sum girls do which recently i havent been wearing makeup do to my pregnancy i only use light eyeshadow n mascara. then the times that i have worn a full face they seem to want to help me more… for me I been going there for years n jus always felt rushed n outta place even though once the workers got to kmow me n see that most of us do luv n know our makeup theu still tend to give that stuck up vibe its kina weird n uninviting n most of the time its sad cuz most of the time i walk out spending no less then a $ 100 n lub going for the le stuff but not tim I luv going in there n getting his opinon n help

Taryn at Mac Macy’s Pearlridge 945‑5711 was so helpful! It’s usually hit or miss for me at Mac Makeup stores, but over here they really know what they are talking about! She gave me the most advice and knew the products really well. She even gave me advice about the products I already purchased. I will be coming back to purchase everything she helped me find and more! Awesome customer service! :)

This is where my love for MAC started in 2002. I’ve been going to this location when Rachelle, Erinn, Rita, Tim, Linell were here but they have moved to other locations. I am a MAC addict hahaha. The girls are really nice, I’ve never had a problem while going to this location.

Love going to the Macy’s Mac Counter. All the Mac Associates are very friendly and always willing to help you. You don’t feel pressured to purchase anything when they try something on you, even though at times they may recommend it. I have never had a bad experience here and trust me, I go there a lot.
I had to write this review because I thought that going to the Mac Store, I would have had the same great service that I do in the Macy’s Mac Counter. I was VERY VERY WRONG. No where close. The Mac Store Associates, the one’s I’ve encounted were rude and I felt like they wanted me to just get what I needed and get out of there. Although I am a sucker for giving second chances, I did give them another chance. With hopeful thinking, I was disappointed, again. Never again will I go to the Mac Store in Pearlridge. My shopping for Mac Cosmetics will ONLY be in Macy’s at the Mac Counter there. Love their service and friendly atmosphere that I ALWAYS EXPERIENCE THERE.

So I’ve had multiple bad experiences with the stand alone MAC store in PearlRidge.
But I have yet to come across a problem with this MAC counter. (which is why I decided to do a review about it)
For mother’s day I came here right after a rude visit at the actual MAC store. I wanted more assistance with a product with out the attitude so I came here. The lady was nice and showed me the different colors I asked about and wasn’t at all pushy or sassy.
I just called them this morning, right when they opened, to ask about the Back 2 MAC program about recycling empty makeup things. She was so nice and was patient with my multiple questions. I gave her a BIG thank you.
Now I’m here writing the review.
I’m not quite sure if the people at the counter are newer so they have more patience and respect for the customers, the work environment or just the air. People here are way nicer to me than at the MAC store.
I just hope they keep up the all mighty and great customer service.