Walmart Supercenter

«We don’t have anything to do with these machines, can’t get your money back»

This walmart layout is pretty strange and have all the toys up front rather in the back. When asked where the pharmacy area was and the employee just looked at me with a blank stare. I asked 2 other employee AND NONE OF THEM KNOW WHERE THE PHARMACY WAS. I do not know how employees that work at the place not know where the sections were. When I finally find the pharmacy and the shelves were empty and that was a whole another ordeal trying to get help. Finally one employee said she would look for the medicine. After 20 mins of waiting for her we finally left.

Good store and ok employees, problem is their restocking is horrible, wish they were more on top of that by the way a hint is to resupply Airsoft because i personally love it so just a hint. Bathrooms are ok, I’ve seen worse but its not really organized, maybe it was just that day but lots of things in stock were scattered everywhere like a tornado hit the walmart.

I’m adding a star because they now carry organic spinach. Even though it’s $ 1 more expensive than Jewel, I think the source is better: the leaves are heartier and they seem to keep longer.
On a related (produce) note, prices for things like squash are at least $ 0.30 more per lb than their competetors.
Self check-​out is still a giant cluster fu*k half the time. or maybe I’m just «lucky» like that.

Each rare trip there reminds me why I hate it so much! I stopped visiting Walmart a few years ago after bad experiences including no sale items on shelves, issues with every coupon I attempted to use, long lines, etc… However, I gave them one more chance after seeing a great price on an item online. I ordered and paid for the item and got an email when to get it. So far so good. When I got to the store I waited in line at the customer service desk. When it was my turn I was told I was not at the correct desk and to go to another one, where there was no one. I waited and waited even though there were two people helping at the other desk and no one by me. I waited and waited more. About ten people that were behind me were helped while I waited. Eventually after ten people passed by I went to the desk and said that all I wanted to do was pick up the item I already paid for. She then told me I could be helped and she came over and got my item in a few short minutes. Overall it took more than a half hour.

I generally avoid Wal-Mart’s. For a reason! I game here on my lunch break thinking I could pick up what I needed for dinner. LOL! I wanted chicken breast. I didn’t even see Purdue, and the chicken I saw was leaking and oozing. Nasty! On top of that, there were no plastic bags available to put meat in. Ugh. Also, prices/​produce aren’t super great here. Finally, I witnessed a 20-​year old blatantly steal a candy bar and the worker (right in front of her!) could have cared less. One time I asked customer service to break a $ 20 and they refused. Super helpful, Wal-​Mart. Not worth it.
Do NOT shop here. I will be going elsewhere.

This is the absolute worst Walmart store I have ever been in. Just spent over 25 minutes waiting for someone to be able to check out. No self checkout lanes accepted cash and there was only one register open with a cashier. Call for a manager, call the store and ask for a manager, someone posing as a manager came up front and said they had a register open to just go there. Couldn’t speak to anyone who understood me in English. The shelves & the items on the shelves are an absolute mess. after watching four other customers in line get frustrated and leave, I decided to follow their lead. Fix this Walmart
, or kiss the $$$$ goodbye!

What a shit– hole this place is. I go early enough to avoid crowd s but late enough for everything to be put out and restock. The manager is never on the floor, workers are doing very little, more carts out in parking lot than inside the store. i always knew who the manager was at this store, have never seen this «ghost «manager.i spend about 200 $ a week here and no register is open. i have to go to another walmart out of my way that functions in a more efficient way.

I loathe going to Walmart about 50% of the time… it was convenient for me to stop at this place to do my grocery shopping after my dentist appointment down the street. I believe I’ve stopped in here before after dentist appointments as well, only to not do grocery shopping. I prefer to just go to walmart for odds and ends — paper products, shampoo, etc. rather than do full on grocery shopping.
I left without three major things on my list…
— coffee creamer (the individual cups) because they didn’t have a variety of flavors
— k-​cups, they were so damn expensive!!!
— Dijon mustard, because I just couldn’t find it!!! Do they even sell it??? Maybe too classy for walmart??? Hell, I need it for an egg salad
Moving on…
The layout as others have mentioned is just odd, but what can you do???
The people going in this place literally make me want to pull my hair out, from the parking lot, to the people shopping IN the store, I wanted to scream… I will refrain from noting details here, thankfully two people brightened my mood while I was there, someone even apologized so I didn’t leave the parking lot after my shopping in a full-​on road rage.
The produce in most Walmart stores is NOT up to par… and this one is no exception although the strawberries weren’t too bad, I did pick them up beforehand in Sam’s Club which is across the parking lot.
No long lines waiting to check out when I was done… that was good.
Will I come here to do my grocery shopping again, probably not.
…for my own sanity.

Employees have no problem conveying how much they hate working there through their lack of customer service & people skills…

What a disgrace to customer service. Came here late at night and we we’re not from the area. The place is horrible, small and the associates just are exuding sadness and depression of working there from their faces. The main reason why I’m giving this WalMart a 1 star was because while I was going to the bathroom someone actually greeted me. While trying to go into said bathroom I was rudely told by whoever was cleaning the bathroom to step out in the most rudest manner. I don’t know about anyone else but where I work, if someone has to use the restroom, you let them use it. I could not believe how rude this associate was, I immediately left this location and went home. First and last time at this location.

Consumer Experience Reaches a NEW LOW.
Shopping at this Walmart will make consumers appreciate other retail establishments. It is clear that the low prices come with serious costs, both direct and indirect. This is only Walmart where I have purchased anything of value. In virtually every case, I have been seriously disappointed.
Walmart Addison, IL Greatest Hits:
1) Mechanics totally forgot to reinsert dipstick after an oil change exposing my engine to contaminants and oil loss. — 2014
2) GE dehumidifier purchased but the [apparently] unopened box had a used, much older Haier model stuffed in it, making me look like the scam artist when it was immediately returned. — 2009
3) One of three wooden room dividers was 1.5 inches shorter than the other two. Sadly, I didn’t realize the discrepancy until a year after the purchase due to the placement of the room dividers in different locations. — 2005
Apart from these problems, there have been myriad glitches with this store. The auto department is incredibly disorganized. The staff is incompetent and unable to answer basic questions or even pick-​up the phone. After the dipstick error (above) in 2014, it is clear that even having the most basic service done here is potentially dangerous.
Apart from the calamitous auto service department, problems are scattered throughout the store. There are constant hiccups with the self-​checkout machines that cause significant delays. Items are frequently misplaced or have no visible price. The customer service desk is woefully understaffed by individuals with poor communication skills. In general, the employees appear to be totally disorganized and in poor health.
After such comments, the question is really why I still shop at this Walmart? Principally, 1) it is open 24 hours 2) there are no Pep Boys in the immediate vicinity of my family home 3) it has a broader selection of merchandise than Target. However, after the 2014 dipstick error, I won’t have any auto service done at this location. There is no way to justify the headaches and hassles with this store for the modest price savings over Target, Aldi or Pep Boys.

Auto service is never a pleasant prospect, but the Walmart auto department in the Addison location has taken it to a new low.
I always expect a substantial wait, but showing up at opening with only three people ahead of me and still waiting 50 minutes to be served is unsatisfactory. The clerk’s best estimate to have a battery replaced was more than two hours, so I decided, rather than wait, to purchase and replace it myself. But even that was too optimistic. While trying to make the purchase, the credit card reader froze, and rebooting the terminal did note resolve it. Finally now, after having spent more than one hour I could not invest more time an left without anything.
I have had good service there, before, if not fast, but it seems that standards have fallen.

It’s ok I suppose for a walmart. I agree with others that this walmart is setup different/​strange so it’s a little challenging to find stuff at times. Once you’ve been here a few times it gets easier I suppose. The good is that all of the self-​checkout lanes are usually open, even thought they don’t always fully function properly. For a walmart, this one gets the job done.

So, my big beef with this store is the strange layout. Most all Walmarts are laid out the same way. This had a really narrow entrance and the women’s section was tucked somewhere in the middle and hidden from site –so much so that I actually looked around for it and never found it. I had asked (out of curiosity) on my way out and from the front door could then see the sign. Ah well. Even more money saved for me. I ran in, bought some sunglasses and headed out.
Otherwise, seems like an OK store. I much prefer Target and some of the shiny, prettier brand-​new Walmarts. I’m not out this way too often. Truth be told, I would rather head back toward Chicago and go to the store with the layout I’m more familiar with.

There are two types of people in this world — those who shop at Wal Mart — and those who shop at Target. I shop at Target — but this Wal Mart is close and convenient, so I go. For the most part it’s decent — the employees in the checkout lines, and the self checkout lanes, and at the entrance and exit — are friendly and courteous. But if you want hep with something out on the floor — forget it. The aisles are always cluttered, the shelves are always a mess, and there is product everywhere.
The mobile app has some nice features — there’s «scan and go» where you scan each item as you shop and then can transfer the items at the checkout lane wirelessly for your total. And a new feature «savings catcher» — where you can scan your receipt to the app and Wal Mart searches for a lower price at other local retailers — and if they find one they send you the difference on a gift card.

This walmart blows… I know I know what do I expect it’s walmart.
First and foremost DO NOT I repeat Do Not use there auto service department. I came here for a simple oil change. 20 bucks sounded great and I was on my way. Too bad they never did the service and with in 2 months my car was not working due to my engine having oil sludge in it from them not performing the service. Of course I called, being a corporation you would think they would do their best to rectify the situation. Nope the auto manager was a degenerate and even worse the investigator was a liar saying he reviewed tapes that he in fact never reviewed just so I would be scared and drop it. After weeks of going back and forth with degenerates and getting no where and having my patience tested every time I had to talk to their incompetent employees they won I dropped it. I’d rather shell out the money myself then deal with these fools. My time and patience and sanity was more valuable.
Basically the workers are lazy, the management is horrible and the district leaders and others I spoke to in cooperate were just idiots.

Sitting in traffic on an exit ramp for a half hour makes a crabby Laura.
Finally getting off that exit ramp only to enter a terrible Walmart makes a livid Laura.
I’ve never been here before. I never wanted to come here. But after a fruitless search from some specific crafting items from a craft store, I passed up this Walmart on my way home and decided to give it a shot. The word «pass» is used lightly as I sat next to this Walmart on the exit ramp for a half hour. It was RIGHT THERE but nope, I had to wait thirty minutes for the rush hour/​construction/​badly timed stoplights to flow.
Once inside, I was baffled at the dim lighting, cramped aisles, and overflowing mess. I swear, I’ve never seen a Walmart as terrible as this one. I walked around the entire store twice before finding all the things I was seeking because nothing made sense. Makeup overflowed into food and baby clothes while crafting items were near toys and whatnot. OK, maybe that wasn’t exactly it, but the product placement was ridiculous. Whoever designed the layout was tripping on acid. And this place was recently remodeled?! I felt like I had gone back in time to when all Walmarts were notorious for being a mess (I know some Walmarts have really cleaned up their stores).
This Walmart’s only saving grace was the cluster of self checkouts near the exit. No wait, no lines, no stress. I swear, it was like God put that there so I wouldn’t have to leave the store feeling completely infuriated with my three small items. That self checkout area took a huge weight off my shoulders. Whew.
Never again, Walmart. Not here. No way.

So this is where you take your little kids at 11:30pm on Friday night and let them run around like animals. Just in case you were wondering…
I’ve been in here a few times and it seems like a larger footprint than most other Walmart locations. This is good and bad. There’s plenty of room for all those necessities plus plenty of room to sell me a ton of stuff that I don’t need. Unfortunately, since it’s so big, I walk around for what feels like forever and end up spending more than I ever anticipated.
Most recently besides being a madhouse at almost midnight, this is the same time that they stock the shelves at this 24 hour location. This means that those confined to a wheelchair or those with poor vision should steer clear. We were literally climbing over stuff to get from one end of the aisle to the other. I get that they need to stock and overnight makes the most sense, but it was a disaster area.
Finally, we learned that self checkout is the only option at this time of night. So, if you aren’t a fan of the system stopping you with every item because it doesn’t think you bagged it, you may want to shop at a time when the registers are staffed.

The selection here is rather limited and the layout is confusing to say the least.
The staff is never friendly and has no sense of urgency whatsoever. From what I know from working for Sam’s Club and closely with Walmart associates, they are supposed to focus on how many items they scan per hour… these people must be seriously lacking in that area.
Returns can sometimes be a hassle, not terrible, but I think Walmart is really cracking down on their policies and it’s more frustrating for honest customers who need to return things when all the people trying to exploit the system take advantage of it.
All in all, the only reason I shop at this walmart is because it’s the closest one. If I can’t find what I need at the other store I shop at, this is my last resort.