Sprint Store

Painfully slow!!! I only had 2 customers ahead of me still took 43 mins! And after that I was told they didn’t have Sprint SIM cards! That’s a Sprint Corporate store! Not happy

I visited this store after receiving the wrong phone which I ordered over the phone. As soon as I walked in I was not greeted but rather talked down to and was given the third degree about ‘why didn’t i call them?”. Hugo was NOT going to go out of his way to assist me. I am assuming because i was exchanging a phone rather than purchasing one from the store, They did allow me to call Sprint customer service, were I was on the phone for 35 minutes. During this time I was restricted in movement as the phone was secured to the counter. Never once did they approach me to see if they could help, get me a chair or water, anything.
The store it’s self was clean and bright. However the customer service was terrible. I left feeling knocked down and defeated.
My advise if you have to go to a Sprint store — don’t. But if you absolutely have to — visit the Schaumburg store, they were very helpful at that store.

This is the place I dread going, but I’ve been a Sprint customer for many years. I try to renew phones at Best Buy locations, but sometimes, you have to go to an actual Sprint store to get stuff done. I’ve been here about 4 times over the past few years and it’s been understaffed each time. The wait time can be ridiculous, and when you do get someone’s attention, actual customer service is lacking. I’ve had a few experiences here that are questionable. Including adding on a «mandatory» insurance coverage fee upon activation of a new device after a standard 2-​yr renewal. I called Sprint customer service after the store refused to remove the coverage, and Sprint CS told me that the store associate should not have applied the coverage to begin with, especially since I told them I did not want it. I had to pay for a month’s worth of insurance fees on 3 lines, which should not have been the case to begin with.
I think other reviewers have mentioned this, but this location makes things more complicated than the other locations I’ve been to. Their policies are inconsistent with Sprint policies overall. Poor customer service at this store is the only complaint I have against Sprint. Please avoid this location at all costs.

Customer service here is very poor. My boyfriend and I went in to replace a phone he lost in Mexico, and after waiting in line for about 20 minutes we were given a lot of false information. First the store manager, Mike, got his hopes up saying he could make his day and finance the fully priced replacement phone on his bill, and shortly after corrected himself. He set up him with the Sprint insurance, and told him that the insurance only applied to that particular phone, and not his phone line. This only mattered because he knew that we were going to be swapping phones. We later found out from customer service that wasn’t true, and that the insurance did in fact apply to his line regardless of what phone he set up on it. Also my boyfriend wasn’t told about the $ 35 restocking fee until AFTER the phone was purchased.
During the hour we were for the replacement, I asked if I could have a wireless password and use the bathroom… both of which he told me to use Giordano’s for. It’s a Sprint store and they don’t even have their own wifi connection?! Absurd.

Service TODAY was okay. It’s typically painfully slow. Dealing with Sprint is a necessary evil. Hate the way they jack you at every turn.

There is never a good day to visit the Sprint store on lake st. Without fail the wait is ridiculous and customer service is subpar. It had largely been my experience that this store is inconsistent with other Sprint store policies. I avoid this place at all costs. On a side note: a retail consultant named Michael is the only sane and helpful person there. He needs a raise and a paid vacation to Italy.