T-Mobile

I recently switched to T-​Mobile from AT&T. AT&T had the worst customer service I’ve ever experienced. I was assisted by Josefine and her supervisor and was given a great plan for a great price. They both were very knowledgeable and in return all of my questions were answered. Josefine helped me migrate my data and contacts to my new phone, and verified inbound and outbound calls and texts could be received after my phone was activated with the T-​Mobile sim card. Thank you!

Let’s see…
1. Lied about availability of Galaxy S7 Edges when I called ten minutes prior. I asked what colors were available, she said all. Got to the place, the color I wanted wasn’t in stock.
2. Told me the total for the phone is $ 870. Which is 100 dollars over the price online. When I asked him, he said it was an online special only, and to get it for that price I had to order it online. I called a different T-​Mobile store, they quoted me the same price as it is online.
3. Dude clearly didn’t want to help us or even be there. Immediately had an attitude change for the better when I decided to buy it online instead.
I swear if T Mobile wasn’t the only cell phone service with unlimited data I would high tail it out of there.

This place has got to be the training ground for how not to run a store. They excel in astonishingly poor customer service, misrepresenting products, long wait times, inadequate training.
Save yourself a lot of time and aggravation and find another to deal with!

Worst experience ever. I went to switch companies and when i walked in, no one addressed the fact that i was there for over half an hour, no one greated me, nothing. It wasn’t until i asked if anyone was gonna address that I’m just standing there that they finally took my name down. Then after all of that, the manager Diana was very unprofessional. She did the credit check and made fun of the fact that my credit was so low not knowing i had my identity stolen. Last time i ever go in there.

Worst customer service of any store I ever was in. Waited over an hour just to pay a bill. With no apologies from staff or an effort to work faster to take care of the building line of people. A aid this location.

I hate cell phone stores. My iPhone home screen button wasn’t working right, so I took it in to get worked on. I brought my laptop and anticipated I’d be there for a stretch. Surprisingly, this went incredibly smoothly. I showed the sales rep my problem, gave her my number and learned that for a $ 5 processing fee, I could get a new phone delivered to me in 3 – 5 days. What? I was gearing up for a fight!
I was in and out in under 15 minutes and my phone arrived as anticipated early the following week.
I will say, the parking here sucks and the mariachi mix music is grating, but hey, when I’m out of there in less time than it takes to read a magazine article, I’ll deal.

Seriously, 1 star is too much for this what so called «business». They’ve signed me up for the $ 50 plan. My first month bill was $ 150. They changed my plan, added insurance, added data, added whatever the hell they wanted to add basically. I called to cancel all of that. Also, they opened two accounts by mistake. They said change of number takes 3 hours but they lied. It took 2 days. Avoid this place. They are so unprofessional.

This store is poorly managed by unprofessional employees and here is my story to support that statement: I decided to buy my wife an iPhone 6 for our 1 year anniversary (romantic I know) and we were supposed to exchange gifts tonight, October 31, 2014. I am a long time T-​mobile customer but purchased the phone directly from Apple as I believed I could get it sooner that way. The phone arrived on time but I needed to get the SIM card from T-​mobile. Because I wanted to surprise her with a working phone, I planned to get the SIM card right before I gave it to her so she would not notice that her old phone wasn’t working. I called the T-​mobile store on Lake Street in Addison earlier in the week and was advised that they close at 8:00 on the weekdays. Well, I arrived at the store tonight at 7:48 and to my surprise, the door was locked. There were 3 employees inside at the time. One employee was helping a customer and the other two employees were talking towards the back of the store. When I knocked, the employee that was helping the customer looked at me, then looked back at the other two employees (one of which I believe was the manager), then looked at me and mouthed, «sorry it’s Halloween», while shrugging his shoulders. I was in disbelief. I tried to get his attention again so he might come to the door so I could explain my situation and that I only needed a SIM card, but he would not look at me again. I then called T-mobile’s main number and spoke to a representative who apologized and said they would call the store to have them let me in. The representative came back after placing me on hold and said that she called the number four times but could not get an answer. Keep in mind, at this point it was still before 8:00 and I was watching 3 employees still sitting in the store while the representative made the calls. I don’t know if these people think they are running a family owned pizza shop and can close the store whenever they want, but I can tell you that they are unprofessional and they do not represent T-​mobile well. I am severely disappointed and now, rather than exchanging gifts with my wife, I have to look like an unprepared jerk and come up with an excuse why I can’t exchange gifts tonight. Thank you T-​mobile Addison.

SO I went to the store to get my contacts transferred bc my google back up was not loading up any content. They had no clue, then I asked if they can maybe set it up on the device that can send your info from the old phone to the new one and they told me that it was stolen. Which that’s what they said 2 month’s prior when my husband went to transfer his numbers. They are under staffed and a lot of upset customer’s bc lack of communication about device’s and plans. I had to switch bc everything that I said I was promised I never got and my charges for activation were never waived bc the original rep never submitted my paperwork from the store. Mind you Tmobile customer service tried to help but between the rep over the phone and the rep at the store pointing the finger at each other I felt like no one wanted to take the blame and instead of just making the customer happy and content they rather loose 4 lines no thank you never again.
Ps I swear the store smelled like pot a couple times — nasty

The T-​Mobile Saga of Horrible Customer Service continues:
On Thursday June 23, 2011, I returned to the T-​Mobile store at 622 Lake Street, Addison, Il. hoping I could quickly get my Flex-​Pay minutes refilled. It was 9:30am, and the only quick thing that was happened, was I learned the store does not open until 10am. I then left. Later that morning, while in the northern suburbs, I stopped at a T-​Mobile store at 275 Parkway Drive, Lincolnshire, Il. As I entered the store sure enough, there was only one sales clerk and of course he was busy with another customer. I gave, Justin, the sales rep. the benefit of the doubt, seeing he travels from Crystal Lake, Il. to open the store. Justin, was able to take and process my payment but their was nothing very customer service about the transaction. On the morning on Friday June 24, 2011, once again my Flex-​Pay minutes were diminished therefore I stopped at the T-​Mobile Store at 558 N. Mannheim Road, Hillside, Il. The two female sales clerks were working hard and demonstrated reasonable customer service skills. I was able to refill my Flex-​Pay minutes and articulated the frustration I was having with T-​Mobile to them. They were unable to provide me with the name and business contact information for District Manager of the Addison, Il. T-​Mobile store. I learned that obtaining that information must be classified information, Double CIA Stuff, I guess! They did not provide any other information on how to resolve my dissatisfaction with T-​Mobile. They probably didn’t care, after all as long as they get their paycheck !!! On Sunday June 26, 2011, once again my minutes were all chewed up therefore I went to the T-​Mobile store at 1137 S. York Rd, Bensenville, Il. to refill my Flex-​Pay account. As I entered the store the sales clerk «Berto» was sitting behind the counter in a chair with a frustrated look on his face. He did not greet me, or smile. The store was very hot and I noticed that one door was propped open with a chair. I realized there was no air condition on in the store. As «Berto» attempted to refill my minutes, on course the T-​Mobile computers started having problems. With disgust «Berto» grunted and made some comments. Finally he was able to process my transaction. I asked him why does T-​Mobile have so many computer problems and he was unable to provide me with a reasonable and logic response. I asked him why the air condition was out in the summer during business hours and he indicated it had been out for three days since the power outages. The lights were on, the computers where on, but for some reason the air conditioning unit was out. I expressed my frustrations with him and advised him about what bad experiences I had specifically with the Addison, Il store. He was unable to resolve and customer service issues other than say, «I don’t think Addison is one on our’s!». I just love the way T-​Mobile handles customer complaints and customer recovery. Basically the only thing they care about is how fast they can sell a phone to pocket some money. One Star for horrible service. Should I call 1−800-T-Moible so they can put me through to some foreign based customer service department? I think not!!!