Elmhurst Memorial Addison Health Center

EVERYTIME I go, the staff, nurses, physicians, diagnostic, is as professional as it gets. Beats going to the hospital!

Place was deserted. Dr listened to me breath for 1 second. Seemed to hate his job. Could work on bed side manor. Nurses were nice. Took 1 ½ hours being only one there to tell me I had an upper respiratory infection.

Update. Just called insurance company and they stated they were never billed for the procedure. Now the clinic wants to investigate and resubmit. I would like to know why the agent I talked to never looked into this and just said I owed that amount when there is no way they ever had a claim. Seems highly suspicious

Just received a bill from May 2014 from when I saw Dr. Boyd for a routine physical. She looked at me for maybe 5 minutes basically said I did not need another physical for 10 years and then had me do «routine» blood work that she insisted would be covered by my insurance. (she claimed most her patience have the same insurance and it is «always covered») I called in a month later once I received at $ 220 bill, and she was nice enough to call me back and let me know she would handle this for me. She said it must have been an issue with coding system. I called a few months later again when I still saw the balance with my insurance and the billing department at the hospital said that Dr. Boyd had taken care of everything and that I did not owe anything. Almost a year and a half later when I no longer even carry that insurance anymore I am now stuck paying the $ 220. Clearly this place is extremely disorganized if I am just receiving a bill for this after so much time.

This place sucks. It is basically empty and took two hours just to get done with a doctor visit for a simple cold. The staff just walks around and works at a slow pace. Although the staff is friendly and the place is nice and new

The building is extremely clean, but there’s a weird smell when you walk in the door.
They have a computer to check in at as soon as you walk in the door. It’s not the most clear system especially when you’re there for separate things where one requires an appointment and one doesn’t. You just have to hope for the best.
A lot of older people were confused about the whole process. They were just wandering around confused. I think they should have someone at the front desk for questions since there’s only people in the small offices.
Once they call your number its pretty smooth sailing. You walk out of registration and move to the next waiting area. This part goes quick. I think I sat here for about 5 minutes before my name was called for my bloodwork.
The woman who drew my blood was very nice and quick. I’ve always been a tough blood draw. She got it the first time. Yay!
I had an appointment for an ultrasound sound and I was done with everything before my scheduled appointment time which is always a plus!

This place is very clean and quiet thus the 2 stars. Medical staff falls into the sad average of what we’re getting today in healthcare. Nurse Julie started kind of curt… Asked me to explain what was going on and kept interrupting with irrelevant questions (obviously multi tasking and not listening.) I got her to warm up a little by staying kind. However when I asked for some vitals info for my new app (that allows you to record vitals, nutrition, sleep etc) she laughed and condescendingly recommended I «stay away from those apps» as they just make you get obsessive about health. (I firmly believe healthcare is a partnership and recording info for my doctors is responsible) I’m 45, very fit, runner, healthy… She is at least 100 pounds overweight… Not judging but I think caring about my health works for me. The doctor was an arrogant yet ineffective doctor — worst combination. I came in with every symptom of walking pneumonia (I’ve been coughing for only 2 weeks.) he said he doesn’t think I have pneumonia because of my oxygen saturation being near 100%. Really want to give him a medical book that explains the difference between typical and atypical pneumonia but it’s my assumption by his demeanor that he «already knows» all there is about medicine. He recommends an inhaler assuming I have asthma since I have wheezing (never bothered to ask how long I’ve been wheezing.) He did write a prescription for a mac daddy antibiotic (for ???) — and didn’t fill it out right… nurse had to go back and have him revise it. Julie was actually nice at discharge… But she asked me if I was recording because I was holding my phone. Weird!

I love my physician, but this location is the worst. Without fail, every time I go here, the front-​desk staff is going through some type of training or transition. It is insufferably slow just to get seen. I’ve even tried making my appointment at 1 p.m. to avoid delays (the first appointment after the doctor has lunch), but it does not help because only one person is at the desk during this time. It’s all less than ideal.

Got in to see a doctor at the ‘immediate care’ very quickly, he was able to get xrays and refer me to a number of doctors who could help me further. Unlike some doctor visit’s I’ve had in the past, I felt like a well respected adult when I left this facility.