On The Rivet Cyclewear

Amazing! Great staff, wonderful selection of products, solid all around. They’ve set me up with all of my waterproof clothing, backpacks, panniers, gloves and more. Their helmet selection is unreal and the folks there will happily help you out with any questions you have. #1 place for cycling apparel in the city

Karen and her team are the best. Their casual but knowledgeable style makes it a pleasure to shop there. I’ll be back!

A cyclist’s dream; even I’m not a cyclist (obviously) and I can appreciate these specialty stores. They even have these covers for your shoes to prevent rock chips, etc., extra padding.
What attracted to me were the bags lined up nicely right on the display window. A cool label called Chrome, have these seat belt-​like buckles as part of their straps, made very solid. And life-​time warranty, so that’s the extra star too.
The usual line of clothing lines like Sugoi.
And the girl there, sure knew her stuff, friendly.

If you’re looking for cycling shoes this is the place. Great, knowledgable service and more selection and stock than MEC. They made sure I had the best shoe for my foot and cycling needs even though it wasn’t the most expensive choice.

Summary: the woman working in the store was extremely rude and condescending, and I would recommend going somewhere else where they’re happy to help you.
— — — — — — -
Cute store with hipster items. Good selection of shoes. However, service is really lacking. This is my first Unilocal review and I made the account just for this.
I went in here to find clipless shoes and the younger girl that helped me was great, friendly and attentive. I chose the shoes I wanted but had to order them from another location in Montréal (putting down a $ 50 deposit) to get the colour scheme I wanted. I could have ordered them online, but I thought — we have to support our local stores, right?
Now I regret doing that. The rest of my contact with the store was terrible. The shoes were supposed to come in between 5 – 7 business days, and after waiting 9 business days and not hearing anything, I called to see what was going on and if I should cancel my order and get my deposit back. The woman I talked to said they would be coming in that day.
When I didn’t hear back that day, I called the next day and she denied saying they were coming the day before. When I said I wanted to cancel the order she said she was SURE they would be coming in that day.
When I finally ended up at the store and picked up my shoes, I couldn’t believe her attitude. She must be an owner, because otherwise she would have been fired. Both to me and another couple in the store, she acted completely uninterested in us, almost like we were bothering her by coming in the store, and came off as sarcastic and condescending. When she offered to recycle the shoebox for me and I said I’d take it, she basically rolled her eyes and made fun of me for not recycling it.
Ok…

I like this place.
I love their stuff.
I want to like their service.
However, I’ve been disappointed the last couple times that I’ve visited.

I have visited this store quite a few times over the past two years and I would say that only 1 out of 3 times do I receive friendly service. I find the two main women who work there (I believe one is a Store Mgr) to be incredibly cold and arrogant. They don’t smile, they don’t approach you (remaining behind the desk, eyes glued to the computer screen), and when I have asked questions about products, I receive abrupt answers. If stores want loyal customers in the age of online shopping, they’re going to have to at least smile and be friendly. Quite frankly, they are not doing customers a favour by existing… we’re helping them stay open. If the staff were provided with some simple customer service training and an attitude check, I would remain a loyal customer. But for now (and following a recent experience where they failed to follow up with me several times on a product order AND never once apologized for the inconvenience to me having to follow up week after week), I’m shopping at Different Bikes and other stores that carry the same brands they do… but where the staff smile.

Spotted the perfect helmet whilst walking past on a Sunday evening, and was straight in there the next day! Usually in the UK if something is a display item, they will often sell it a little cheaper (due to sun fading), but not here.
I really wanted this helmet though! It was actually cheaper in the Bike Doctor across the street, but I would have to have waited 2 weeks (as they didn’t have my size). I was also not given a box when I bought my helmet, and had to ask for a bag. Urrrr.
Still, the lady said I can return at any tune for new pads in the helmet (free I hope!), and she seemed to know her stuff.

Do you like riding bikes, and enjoy having proper equipment, but don’t want to look like a neon weiner? Sounds like you need to come visit On The Rivet. All the latest and greatest cycling styles, friendly staff and a convenient location. I shop here all the dang time!
They carry the locally made Cima Coppi clothing, which is a big plus for me. It seems like every time I’m in there I find something new to pick up!

Received amazing service here! Came in to look at biking shoes and was pleased to find a large selection and a sale on two brands. It was outlined that they like to educate you on all products first so you are sure that you’re purchasing the right item for you. I said that I wanted for spin and road rides and presto, shoe options were pointed out to me.
After trying on a couple of varieties, the educator tested the shoe on my foot to ensure it would not slide during actual riding and fit properly. The whole process took about half an hour but I now have shoes that fit, are exactly the type I need, and were at an amazing steal of a price!
This shop carries everything from helmets, to clothing and shoes and I would definitely recommend coming here! It’s right beside Mighty Rider and looks to be affiliated with them, so you know you’re getting great service at both locations.

This place is legit. I’ve been in three times, the first I just looked around, the second I bought some shoes, and the third I dropped a G on touring clothing. All of my experiences have been positive. The people are knowledgable and attentive. They introduced me to Cima Coppi jerseys which are kind of neat. I recommend this store to my fellow Unilocalers.