Gucci

Horrible customer service.
I was standing there for 10 minutes and clearly needed assistance and 3 staff members were just standing there having a conversation like it’s tea time.
On top of that I bought my gucci bag 3 weeks ago and it’s my second time using it… and the leather is already fraying… bad investment.
Gucci used to be so much better quality and had much better designs.

I went here to find a wallet for my boyfriend. The store itself is very clean, organized, and has a fairly decent selection of items. However, the staff and customer service is mediocre. I asked them to put a wallet on hold for me so I can look for other wallets at other stores. When I came back the next day, it turns out that they didn’t put the wallet on hold, so I had to wait for them to find the certain one I wanted. Overall, the store is decent, but I hope they can improve their customer service.

The store is kind of like a ‘q’ in shape, you walk around in a circle passing by a fair assortment (for a Vancouver flagship) of women’s and men’s bags, leather goods, scarves, belts, jewelry, watches, and some ready to wear before approaching a rectangular area lined with women’s shoes and 1 more wall of bags.
Though I don’t consider myself a very frequent shopper of Gucci, I do enjoy the brand and pop into the Hotel Vancouver store on occasion. Every visit I make, I try to be assisted by Katerina, who has been delightful to work with time-​over-​time as she does take genuine interest and attention in finding out what kind of items you would be interested in and which would suit you.
Further to this, I think the main reason for this post is to applaud outstanding customer service when you see it. In today’s highly competitive luxury designer goods environment, you can no longer only depend product offerings to retain loyal customers. The people behind the brand such as the SAs on the front line play a significant part in shaping our experiences and opinions of the brand, and hence determine whether or not we will visit again.
Most recently I had few mishaps including order mix ups and an after-​sales servicing on a watch which was forgotten about for a few months with no follow-​up. In the end, Katerina was quick to act and what thoroughly impressed me from a businessman’s perspective was her ability to 1) acknowledge the problem 2) offer solutions on how to fix the problem! and 3) she kept the communication lines constantly flowing throughout the process. She had also come to my office on her day off to make things right once the error was realized. This is the epitome of going above and beyond; I highly recommend her for anyone making a first visit or just needs a good SA.

They are horrible and unorganized! I waited for one hour to get in the store and they said that they ate going to close in a hour so they turned away 10 people at the door. I think i will never buy Gucci again. Horrible business practice.

I definitely prefer the Gucci store than the Gucci in Holt Renfrew. The staff seem friendly at this one, and they greet you right away with a smile. At Holts it feels like they’re constantly judging you or pressure you to buy but at this Gucci it’s so much better and the staff are awesome!
Every time I come in here, I’m here after work so I look haggard and tired but they still give me great service regardless of how I look! They always seem to have a lot of staff on hand which can make browsing awkward for some but for me I always know what I’m looking for and I don’t mind them helping me and giving me their advice. Of course some days I want to be left alone but I find they’re pretty good at gauging what I’m feeling.
I recently bought a red swing zip case to use as a wallet and the lady (has a middle eastern accent) got me a new one from the back. I came back the next day because I decided I wanted a Guccissima and she happily let me compare the two even though they were closing and didn’t rush me at all! She did my exchange with no questions asked. Great no pressure service!
Then a few weeks later because of their great service I went in after getting a raise to buy myself something and left quickly with a Betty chain wallet. The two guys (one was Caucasian the other Asian; I only put that in there because I’m trying to show that regardless of race, their customer service was exceptional) helping me were nice, efficient and greeted me quickly. No pressure to buy, they were happy to show me what I needed and I bought anyway because they were so nice and I felt so at ease. I highly recommend the Gucci store over Holts for their attentiveness, and ability to genuinely be concerned for the customer and not just the sale. Completely amazing customer service!

After today’s experience I would have given no star if that was an option. Today was a completely different experience than last time… Last time the manager was giving my champagne and was really nice… Maybe it’s because I didn’t have my bf with me telling me to choose what I want for my bday.
I get to the Gucci store around 540 pm and both doors are locked. I go door to door and ring the door bell and no one comes. I call the hotels main number and ask what time they are closed and they tell me they are open till 6pm. Since I only have 12 mins or so now I walk around the store again thinking maybe just this door is closed. NOPE both doors are locked but now I see people in there so I call the front desk again and ask to be transferred to the Gucci store it rings and rings and finally someone answers. I ask «what time do you close today» he responds «6 o clock». So I ask him why are the doors locked he says «oh we are closed». Wait a sec you just told me 6 so I tell him I have been standing outside for almost 10 mins so they better open the doors. He tries to tell me it’s 6 o clock even though it was really 5:51pm (wouldn’t the store want a potential sale???). So I finally get him to come open the door and the first thing he says is that they have VIP shoppers right now so that’s why they are closed and I said okay well you said 6. (He gives me a quick scan… maybe he let me in because I had a Louis Vuitton bag and was dressed decently so he thought maybe I am a serious buyer)… He ended up letting me in and says you have 5 mins…
Despite the time restraint given I stupidly ended up buying something for $ 550. Usually when I buy something I just give them my card and they bring the machine to me but he asked me to come to area a certain area to make the payment… maybe he didn’t want me looking around anymore with the «VIP» customers.
On a good note he did wrap the ribbon nicely on the box really the ribbon on a box was the best part!!! tbut by this time I was already annoyed but lucky for him I was out of there by 6 although the other sales staff were being overly politely and patient with these people visiting from Dubai and this Chinese older lady and her daughter who was looking at 8 belts who I think only ended up buying one which was going to end up being less than my purchase.
So now I really feel like going back to return my purchase and going to the store where they actually make me feel good about dropping $ 550 for a pair of whatever shoes.

Received a Gucci belt as a gift but it was too small. Went to the store, they told me they didn’t have the belt I needed in stock so they would have to order it. They tell me they will call when it’s in. 6 weeks later and no call. I call them, they tell me it was never ordered and that they will have it sent in from Toronto by Tuesday. It is now Thursday so I call them. They tell me they should be getting it in tomorrow. My girlfriend calls not knowing that I had already called and they tell her a sales person just walked over to Holt Renfrew and got it for me. Will be going there today to HOPEFULLY pick up my belt. Pathetic customer service, no communication. I guess once the sale is made and there is no commission in it for them, the staff no longer gives a shit. Wish me luck!

I did not find the staff rude at all. They were very professional and personable. Unlike places such as holt renfrew.
The store is really nice. Nice selection of shoes, purses for women, sunglasses. Not that small of a shop and lots to choose from.
Overall quite classy. The only downfall is when you purchase something they take forever. Obviously to keep you in the store looking around or what not. Outside of that, decent experience.

1^st time ever stepping in, and have to say it’s a lot more cosier than I thought. I mean, prices are up there with LV nearby, but there, you really have to be on your best behaviour lol.
Not much clothing here for men’s but an impressive display of shoes, a separate section. My quest for a mini-​wallet still not fulfilled; nice fella pulled this selection from the back, lack of space, everything for the women lol.
Prices reasonable, from $ 250 & up… turns out this Australian guy knows his stuff, claims that only Gucci and Hermes have their products made from origin, so kinda refreshing.

Nice signature store inside Hotel Vancouver.
The ladies are really pleasant here and do not hover.
Unfortunately, I couldn’t out run the tourist that was storming another store around the corner and they invaded this one also.
Really ruins my browsing and window shopping experience when surrounded by rude tourists.

I am a Gucci fan. and a bigger fan of the Gucci in downtown Vancouver. I couldn’t understand how the previous reviews had many complaints about the Chinese staff there… since when I was there a few weeks ago the Chinese staff were all replaced by new staff who were extremely friendly, professional and knowledgable even though I didn’t buy anything that day. Dava Carter assisted me and she helped me with a selection for their beautiful wallets. She was very patient and I liked how she never pushed me and told me to take my time and I can come back if I wanted. All the other employees were very warm too including the security guard. They get A+ in customer service.
Highly recommend it. I think a lot of their items are prettier and more refreshing than Louis Vuitton… which is too common. Don’t mistaken me. I still love my LV’s!

Located in the Hotel Vancouver, right next door to the Omega store. I’ve worked in the CBD all these years and have not walked into here in all this time.
Lots of stuff for women, and some of it was quite nice I must admit. Not that I looked very closely at it.
There is next to nothing here for men. They only carry accessories such as shoes, ties, wallets, cologne, etc. Nothing for you to put onto your upper body. I scratch my head as to why they would do this??? There is a Leone in town, and they do carry crazy expensive stuff for men, so why wouldn’t this store???
There were a couple of very nice ties tho.
So my review will have to be for the merchandise selection available to men. Not a whole heck of a lot.
The staff was friendly enough to me.

rude staff, makes u feel like you are worth nothing when u make more money than they do… NEVER will back here again… GET SOME NEW STAFF. cause those chinese staff SUCK!

We’ll throw this into the «never again» category. I went here, dressed up, post client meeting, feeling like a good browse and maybe purchase (that I can’t afford but could be swayed). NOPE.
I was greeted by no one but instead looked up and down suspiciously. I started to feel like a criminal before I made it into the accessories section and when I braved up the courage to ask about a wallet, I was again looked up and down with suspicion. The dour faced clerk finally obliged and showed me the wallet but by then I’d had enough. I half expected to be tackled upon leaving.
Dear Gucci: we’re in a recession. If anyone comes in to your store to buy, thank the powers that be and make them feel special.