Nacel Properties

I worked for this company as a property manager about 10 years ago, and just came across it on this site. I have to say that It was the most corrupt brutal place I have every been employed. Really it was beyond description. Norm Cressy was as cruel and dishonest as they come. To say the least it was a nightmare. He would take employees pay cheques and throw them in the garbage and make people go through the garbage to find them. I can’t believe this company is still in business. Oh watch out for one of his soldiers, a woman by the name of Janet L. or something like that. She directed some of the property managers. She was nothing more tha a sadist who forced building superintendents to live in pure poverty. Some even had to sleep on floors. Trust me I am not making this up. This place was and probably still is a nightmare. When i left I felt sick and disgusted. I lasted one month.

I have just vacated a Nacel owned apartment. I lived there from December 1, 2010 until March 31, 2014. The worst apartment I have ever lived in. Mice infestations, people have had bedbugs. The entire third floor and probably the whole building has been taken over by mice! The type of people they rent to are criminals! My along with 5 other cars were broken into overnight in 2013. We were told by management nothing could have prevented it.
The worst is yet to come, after having 3 separate incidents of mice infestations via the holes for the heating pipes to penetrate (know this by where the exterminator laid the bait traps!) a dead mouse carcass was discovered by my girlfriend! We cleaned the place top to bottom, the «wingnut» property manager comes to do the inspection with a calculator to see how much to deduct from my security deposit. $ 90 dollars for cleaning!, $ 99 for damage to rug! I do not smoke and the rug was old and dusty when I first moved in! Normal wear and tear of rug is common and the rug has no rips or holes in it. Less than 24 hour notice to enter the apartment (for inspection right!!). I did not sign the form for moving out, just provided my forwarding address which is all that is needed and checking the box of not agreeing with her assessment of the apartment. A dead mouse in the heat duct! They should have been paying me! I have pictures to support all of this! I expect an arbitrator in 14 days!
I WARN ALL citizens of VANCOUVER AVOID renting from Nacel Properties!

Nacel is a horrible horrible company. They mistreat employees and renters. They bend the rules when ever they can and often get away with it. They allow the buildings to get into pretty bad shape before they do the most minimal repair and service work on them. Most of there properties are infested with Rats, Mice, Bedbugs, cockroaches. Complaints about broken elevators or heating systems that don’t work or lack of hot water results in evictions not repairs. They use unqualified workers to do repairs and fail to get the proper permits or the required inspections on repairs to save a buck. They are hostile to renters that show any sign of knowing there rights in regards to renting. They invent and create phoney damage on move outs to keep damage deposits as well. I lived in more then one Nacel Property in more then one city and its all the same.

At first I thought I was lucky. Decent apartment decent rate. Then the building fell apart and nothing was done. Fires in the lobby, being told there was no insurance not was I eligible for it, random workmen gaming through my apartment without notice, less than 24 hours notice monthly checks for no reason out of the blue– and a rotating door of the worst and rudest «managers» I’ve ever seen. Mail was even discontinued for a month because the building manager didn’t feel like dealing with Canada Post (Their words).
After all this Liability piled up I gave my notice. Mid month the manager told me he wouldn’t accept it, and I had to stay another month or lose my deposit. I argued that I gave 30 days from the 30^th of the prior month, and he was rude and condescending.
So after all that I packed up and left my apartment clean and quietly. I didn’t have time for a legal battle.
Then they invoiced me more than my rent and deposit, charging hundreds for cleaning and other bogus charges, even fire place maintenance in a building with no fireplaces. I wrote in that I disagree with their charges, and never heard back. They processed it directly and illegally to collections.
So now it will have to escalate.
Worst company to live with ever. Save yourself the hassle.

Building has 96 rental units, housing upwards of 170 people, real estate value for this property is easily $ 20 million. Regardless of all the people living here, the building has 0 security cameras. Two people murdered in the building in August 2013. Even after 12 break-​ins into the parking garage since December 2012, the landlord took 0 actions to improve security in the building, inevitable negligence that aided the killer with the multiple murders. Additionally, they are still one of the few buildings using keys instead of fobs. The locks on the front and rear doors haven’t been changed ever, meaning there can be thousands of people with copies of keys to access the building. Oh, and the landlord doesn’t run criminal background checks. My building was full of drug users, probably 1 or 2 drug dealers (if not more), and several sex workers (of which 2 were murdered in August 2013 in two separate incidents).
Nacel Properties Ltd. is heading the wave of landlord negligence to an epidemic scale. Vancouver needs to set laws to protect tenants from the negligence of monsters like this company.

If you hear the word «Nacel» associated with a building, run away screaming.
I could go into a million details of the horrific 5 months I spent in a Nacel building, including (in only the first 30 days):
*cockroaches
*drug dealer neighbours
*flooding in the hallway («fixed» by putting a fan in the hallway and letting it rot for days)
*water pouring from the ceiling fan in the bathroom
*the fire alarm in the building going off 5 – 10 times per night between the hours of 10pm and 6am
*No property manager to report any of this to
And my favourite part, the underground parking lot should have been snapped up by a movie scout as the perfect set for a horror film. 80% of the lights were burnt out, the ones that were still on were flickering and creepy, and the entire thing was flooded by several inches of standing water. Any minute the swamp thing was going to rise up and kill you. Either that, or the drug dealer neighbours would be waiting to mug you.
Avoid them. At all costs.

Can I rate this zero?
Let me try to go over all the problems my building has had over the years in a list just to understand why you should NEVER EVER RENT FROM NACEL!
–Flooding
–Water Damage and Leaks
–Mold
–No Security on site. Frequent theft of mail, cars from the parking lot etc
–Carpets, Window Coverings, Paint WERE not replaced before moving in and the previous renters were smokers. The white curtains were grey from the smoke
–Closet doors don’t close
–Closet shelving broke one day and almost nothing was on the shelf
–Silverfish, and giant ants
–Noise problems. Paper thin walls.
–They repaint over water damage to make it look like the building is fine
–Our fridge broke down twice a year for 6 years. It was not replaced till the 12 malfunction
–Cracks in the walls
–My Mom was on the stairs and one of the stairs collapsed beneath her
–Issues with fires and fake fires
–Shady Tenants OFTEN accepted. Two attempted murders took place in the suite next to me, along with thefts and other crimes by different tenants over the years
–The suites have no insulation
–My bedroom has had no heating for over a year
–Dishwasher water overflows into the sink
Here’s some stories of just how bad they are with repairs or in general
1) I witnessed Nacel «refurbishing» a suite in my particular building. They noted rotting floor boards on the deck. How did they repair this? They flipped the boards OVER. Yeah because that is safe
2) Our maintenance man is a creeper. Straight up. He enters suites with women living in them with NO NOTICE to do «checks» or «repairs». Umm excuse me get the fluff out of my house! If you know what I mean. MINIMUM 24 HOURS NOTICE unless it’s an emergency like my suite is on fire!!! It’s called a rental agreement doofuses.
3)Recently our building has been doing «repairs» to the plumbing through the entire building. The problems of this
–When taking out plumbing and putting in new plumbing I honestly believe it would be common DARN IT ALL SENSE to put a tarp or plastic SOMETHING ANYTHING on the carpet. Guess what the building smells like mold. They let the water from the pipes get all over the carpet.
–The hallways are now filled with the mold that has been accumulating in the ceilings. Fan freaking tastic all I needed was some cancer causing spores every time I leave my suite
–You can see their is no insulation in walls. No wonder this place gets so hot in the summer, and butt cold in winter!
–The steel beams. You know those things that hold this place hopefully together?! Yea guess what a bunch of them are broken. Aren’t those I don’t know perhaps structurally important? I’m no construction worker or engineer but even I can see something is WRONG.
(If I die in an earthquake due to Nacel someone please avenge my death)
Nacel overcharges, doesn’t repair (or even know how). All they care about is money. I shall move hopefully sooner than later, and I hope to see the day when the Nacel empire collapses and the owner of this terrible company is poor, broke and stuck in a moldy suite so he can feel what it is like!

As an employee for this company I would recommend you never rent a property from this company. Th owner Norman Cressey is as mean and as corrupt as it gets. Damage deposits are never returned to clients unless you fight for them and they never fix things right away. Bed bugs are rampant in several buildings (he owns 85 buildings) and could care less about the rental laws… just google Nacel. Nacel is his slumlord rental side of the company and Cressey homes is his construction side, totally opposite high end run by his son. offices are on the same floor