Fedex Express Ship Centre

I get that customer service is important to them, but there’s a line out the door! Please hurry it up or staff more people!!!

Amazing customer service. I love the staff there. Super super friendly & try to help you with everything.

By far the best customer service in Vancouver !!
Rob and the rest of the team are so great and helpfull — well done Fedex on Hornby!

More than 5 stars for sure. The reason I signed up on Unilocal in the first place is to give businesses and employees the appreciation they deserve. The customer service at this location is off the charts. I’ve had to pick a package up here twice and the service was unbelievably amazing. In fact, I’ve never ever had service this good from any shipping company… EVER! Much thanks to the gentleman who has been working for FedEx 20+ years. Unlike old bitter phone operators at their job for too long or cranky teachers who no longer give a damn, he doesn’t miss a beat and remembers names and details. OMG… After 20+ years and still so good natured?!! And thank you to the gentleman (Rob) who was on his way to deliver my package during his lunch hour today (concierge wasn’t around at the time of delivery). I’m blown away. I mean, who does that? It is rare to be pleasantly surprised by outstanding service, and even rarer when I get that from shipping service providers. These guys are genuinely polite and sincere, and they make your day feel better in the few minutes you are there. Outstanding employees such as the ones I met make the company what it is. I hope FedEx treats them well.

Its so nice to see that customer service still exists !
Never had to wait very long here
Location– steps away from my place
Staff– friendly, helpful, ultra pleasant to deal with

Chocolate truffles. No, this isn’t a location you would normally go for such treats. But today you can.
This is my local Fedex drop centre, and I just want to write about how wonderful the people who work here really are. They always have an incredibly professional attitude and go out of their way to help you get what you need done in a fast friendly manner.
Today in the difficult snow conditions we are having on Christmas Eve I expected there to be a major hassle when dropping off. Instead of a hassle, they provided a smile and their normal professional and courteous service.
They even offered a chocolate truffle after dropping the package. A chocolate truffle! And it was a tasty one!
If the folks at Fedex read this, you should take good care of your staff in this location — they provide a really positive face for your company! Thank you Hornby Fedex!
Oh, and if you deliver (duh!), can I have another truffle? Please? I swear I won’t see any other courier services!