The UPS Store

I’ve been doing business with this location for over 5 years now and they’ve been consistently providing me with excellent service. I love visiting here, Frank and his team are always super friendly and never fail to brighten up my day. I’m chuckling to myself as I’m typing this because Frank is a pretty funny guy or likes to think he is. I have a mailbox service here which is a lifesaver because I buy a lot of items online so they’re always received and stored safely for me. They’ll even give me a courtesy call to let me know that my package has arrived. In addition, I use their printing and delivery services all the time. Great reliable store if you’re looking to meet your business needs. Highly recommended.

Simple. Reliable. Nothing difficult here.

It wouldn’t normally occur to me to write a review for something like a UPS store but the customer service at this location is way above and beyond. Frank and his team take the time to get to know their customers and do everything in their control to make your life easier/​better. We have a p.o. box with them and it’s been an absolute life saver. No more running around the city to obscure locations to try and pick up parcels… a must if you’re a frequent online shopper.
They’ll even take the time to give me a call when a really large package comes in because they know that I am usually on foot and rocking a stroller.
Thanks for being awesome!

Went in and asked for next bizday shipping canada wide and was told it it would arrive on monday late afternoon. I paid for sign req as well and the entire trans cost nearly 40 $. It arrived as on time as I was told. No complaints here!

Why would I use UPS — well it is summer and when I first moved here in Feb I was expecting to freeze and thaw in a thousand years like the california man movie but waaaaay cooler and hopefully without Pauly Shaw!
SO my suitcase was filled with thick heavy winter clothing and resulted in me not having much to wear in the way of summer clothes. I ordered a summer wardrobe online from my favourite UK stores and had everything sent to my brother’s address.
Operation ‘flashmoreskin’ had begun and the next stage was getting everything shipped over including a few other personal items and UPS came to the rescue with a good quote for a 2 day collection and delivery turnaround.
AT NOT STAGE — was it mentioned that I would need to clear my goods in person when they arrived.
After much fussing around, having to take a day off work, and really crappy communication from the staff at UPS call centre (who did not even call me to tell me my stuff had been held at customs), a lovely lady at the CBSA office on 1 Front Street helped me clear my belongings, even while UPS were saying «Mr Bobby you need to go to Pearson’s airport to clear in person» the lady at the CBSA stood her ground and said she could do it without me making that trek.
Anyway this is a Unilocal review for UPS and they SUCK with in capital letters!
Once my items had been cleared I asked to be called by phone by the driver or someone when my package was being delivered as I could just cross over from work to my house.
Did that happen? Noooo I come home at 5ish after work to my pretty obvious box lying outside my house!
What happened to getting goods signed for? OR my phone call! Not only that the big double layered cardboard box I used was in pretty bad shape. If this was England that box would have been stolen or had some vagrants move in and make home.
I will be calling them up and making a complain very soon once I can drag myself away from Foggy Dew pub, while wearing my ultra cool summer clothing and hip hop flip flops.

I love this UPS location. I’ve sent several packages in the past 2 months & consider it the only place I’ll go.
They’re friendlier than any Canada Post location IMO. The lady that works here knows me. She knows that I’m usually sending back purchases I’ve made online. So we chat about what I’ve bought, why I’m returning it and what I recommend. She’s given me advice on what shipping I should pay for and if it’s beneficial to have certain things sent standard or priority. Plus, when I’ve tracked my packages, she has always been spot on with their arrival time.
I’m not sure on pricing but I believe most things are cheaper than Canada Post. Even if they aren’t, I find any shipments I’ve made or received from them comes in quicker than Canada Post and are recorded more efficiently.