The UPS Store

my first experience with this store was not a good one. I had my slip with me but the woman who was ‘helping’ me treated me with contempt. (This was the French-​speaking woman that Doug (below) seemed to like.) She sure didn’t like me and I was very pleasant, excited to be getting a parcel. She walked over to the parcels, pulled out two of them and came back saying she couldn’t find it, come back next week. (This was a long weekend coming up.) She seemed to deliberately speak with a thick accent. I have a very good ear for language but she could not be understood. All in all, a terrible experience and UPS should fire all their butts.

The manager is a complete ***hole. Tall gentleman with glasses. So incredibly rude and abrupt. I frequently bring him pre-​paid packages — all he has to do is scan the package so that I am not liable for loss of its contents. He is always so rude when I ask him to scan it. He’s doing nothing, the place is empty, and he just expects you to leave a package there without it being scanned into the system. It’s like leaving cash with someone without a receipt. Sometimes these packages are worth thousands of dollars — it is YOUR JOB at UPS to accept the package for the customer.
It’s a very simple job, and it’s incredibly self-​centered and rude to hassle customers when they ask you to scan pre-​paid packages.
I left a package worth $ 450 with him and the vendor has yet to receive it. He refused to scan it while I was in front of him. Now I’m nervous that it will never get there.
There’s something about him I don’t trust, and this is the last straw. Avoid this UPS. To the manager, I hope you’re reading this and change your practice. If you don’t, I hope everyone else reads this and doesn’t ship from your store anymore.
There’s no place for rude and self-​centric «customer service» in 2015. You will be exposed.

I went to pick up a envelope and was serviced by a woman with a French accent. even though she had to take a couple of minutes to locate the letter, it was an inconvenience to me. her attitute was pleasant. Wouldn’t mind seeing more of her. If she is reading this review you wrote my name as LIVE at 115 give me a call sometime.

Do not go to this store if you’ve got your dog with you, or even if you’re a dog owner but don’t have your dog with you. The man who runs this store, amongst his other issues, is a raging dog hater and he will scream and humiliate you. When asked for the reason why he won’t allow a little dog in with me while I sign for my pick-​up he pointed to the packages messily stacked and scattered all over the floor and shouted ‘there’s food!’. He then, while angrily yelling and cursing, tried to call the police on me for stepping in with the dog. But I truly felt physically threatened when he jumped out from behind the counter and almost pushed me out of the store when his bluff failed. I actually wanted to call the police on HIM for an assault but didn’t have my cell phone with me. And, on top of it all, I still don’t have the package I was trying to pick up.
I now am trying to figure out how to never deal with this UPS location for pick-​ups while having to get my packages redirected just to avoid stepping my foot into that messy hole and having to deal with that mad man ever again. AVOID AT ALL COSTS!

Wow, completely unprofessional.
I received a pick-​up notice on my door, with a sticker identifying this Toronto St. location as my pick-​up point. Fine. It also included the store hours: weekdays until 7 pm.
I showed up at 6:30 pm the next day, and walked right in. The gentleman behind the counter lets me know, «Sorry, we closed at 6 pm.» When I deferred to the pick-​up notice with the hours, he went on a bit of a rant:
«Who made the sticker?»
I look back in confusion, «you?»
“No, UPS.”
«…but aren’t you UPS?»
«The only thing this store and UPS have in common is the name.»
I stood there a bit in awe as he went on. He even apologized to the UPS deliveryman present as his rant continued.
In any case, he let me pick up my package because I was «smiling». Great, I thought, and handed him my pick-​up notice. Instead, he directs me to a pile of boxes scattered to the side of the store. Honestly, this was a bounty of laptops, TVs, and other goods, just lying there unsecured and in the open. After rooting through this treasure trove (honestly, it felt a bit like Christmas), I secured my package. Granted, he scans the barcode and checks your ID, so it’s not a complete clusterfuck, but come on.
This store gets two stars instead of one simply because I got what I came for.

Jeez this place has bad service. I called in ahead to make sure they are open on a Saturday as website said they close at 3PM. The person on the phone said they have emergency so they will close at noon today. OK it can happen, I also made sure they had the UPS boxes for international shipping as I didn’t have packaging material.
I walk and the store is completely empty. I shout out hello anyone here a couple of times before the person shows up seemingly annoyed that I had disturbed him from whatever he was doing upstairs.
Whatever I ask for a medium or small sized UPS box as it would have fit my shipment. The guy refuses to give me one and said he can only give out the large sized box! I mean these are provided free to him and are for UPS shipments! If I use the large box since I pay by size I would pay a lot more. The client account was to be used for payment but I don’t want to ding them with extra cost if a lower price option would meet their need.
The Person was getting agitated at this time so I decided to leave but asked him what was his name he wouldn’t give it and then I asked for the store# and he retorts Google it! Jeez why didn’t I think of that.
I guess he senses I am going to complain so didn’t want any part of it. Its a sad state of affairs where the courier services who already have a bad rap go out of their way to make it difficult for you to deal with them. I would avoid this place at all costs.