The Rolling Pin

Interesting place. I called on Wednesday to place an order (as suggested on their website) for a Sunday pickup. They didn’t pick up so I left a voicemail with my number hoping for a call back. I was so busy prepping for Sunday’s festivities that I forgot to follow up. I walk in on Sunday and there’s a line (good sign!) and I order one for myself and then another dozen. I mention to the lady that I left a voicemail to place an order and don’t get a call back, her response? Ok. ??? I’m so confused.
I leave with my donuts and they taste great but the service, my God, awful. No apology, not even a thank you or here’s a free donut. Nothing. I don’t know how this place will run for long if service is this awful.

Donut was okay, but would say nothing special. Got the crème brûlée. Didn’t get the one with the syringe, which looked like a novelty.

I have never come across such an unreliable and unprofessional business. An order process should not be outlined if you are unable to follow through on those steps. I would not mind if they were unable to fulfill my corporate order– a simple follow-​up would have sufficed. Customer service here needs some real work. Would not recommend for large orders.
This is my first review on Unilocal and I’ve been driven here from a fit of anger towards the worst customer service that I have ever received from a business. I had reached out to The Rolling Pin for an order of 5 dozen doughnuts and a cupcake bouquet for the office for a coworker’s going away party. I followed the order process outlined on their website for non-​business hours and e-​mailed them my order on a Monday for a Wednesday delivery. According to the website, their staff would call me back to follow-​up on my order during regular business hours. The next day I waited until 3 pm for a call back which I did not receive so I reached out to them directly to confirm my order. The staff who picked up seemed to be confused as to what I was referring and after asking for my order details said that they would call me back as they had to check with the bakery. She went on to address the fact that they usually offer delivery for wedding cakes only although a delivery map can be found on their website but would be able to set-​up a courier delivery.
After hanging up, I waited until 5pm before I called back to complain that no update was provided for me although a call-​back was promised. This staff member seemed to be equally confused although she was able to refer to some of the items I had ordered. Clearly the business had received my order however were for some odd reason unable to tell me whether or not they were able to process it. She then rambled on about how cupcake bouquets usually require a week’s notice which was also not addressed on their website. I told her that this was fine and that I would remove that item from my order if it would cause a delay– all I needed was a firm confirmation that they were able to process my order so that I didn’t have to scramble to organize a different option. At this point the staff member was still unable to give me a confirmation and instead said that she would call to check in with the bakery and give me a call back. After placing this call, I waited another half an hour before calling back angrily as I still had not received an answer (I acknowledge that I should have asked for the manager before this point instead of believing that this staff member would be able to deliver on their promise) this was what ticked me off the most – the staff let my calls go to voicemail– I tried various times and even with my work number which shows up as a 1 – 800 number (which they picked up and hung-​up promptly).
I sent back an email communicating my anger and disappointment in how this order was handled (or rather not handled at all). A week has passed since I sent through that email and I have not received any sort of response.

This is by far the most uninviting bakery I have ever been to. If the lady at the counter is going to be rude and dismissive then the products better be amazing. Unfortunately the donuts and cookies are just ok and the service leaves a bad taste in your mouth. If I hadn’t paid for parking and taken the time to drive there I would have walked in and walked right back out.

My friend and I didn’t like the vibe we got from this place… maybe cause we weren’t regular/​we-​know-​how-​to-​order peeps, but the lady should have treated us with equal courtesy and service as the other people there.
Friend and I trekked all the way here for a little over an hour drive to try these donuts we’ve been salivating about on Instagram. Checked out their website for the «donut schedule» for the Friday, and according to their website they should have had: Honey Cruller, Nutella Bomb, Fluffernutter, Jacked up Maple Bacon, Red Velvet, Custard Bomb, Blueberry Cheesecake, and Chef Special. Our day of visit, the Chef Special was cookies and cream and it had the chocolate shot/​syringe on it.
Came in a little under 2 hours before closing, so I guess I kinda understand why they had only ⁴⁄₈ flavours available, but in all honesty I was a bit bummed. Thought they would have more on display of the 4 flavours they had left. I wanted to make the trip worth it, since I lived borderline Scarborough/​Pickering and all, so my friend and I bought ½ dozen each for our fam. Lady was kinda snappy when I asked her a question, so I felt uncomfortable and rushed, as did my friend. If you order the fixed price ½ Dozen, you can only get 1 special donut, the one with a shot. Friend asked if that was all the donuts they had because a girl behind her also wanted the 1 of 2 custard donuts that were left and the lady said «Yeah». I scanned the back of the store and saw another baker lady making/​preparing something, and saw racks of ready donuts at the back. Idk the background story of those donuts because for all I know those could be advanced orders or something, but what really put me off is when a group of patrons that were chilling in the front asked the lady, «Hey what about us?», as she was preparing my friend’s order, and she replied «Don’t worry, you’re covered.» So clearly there was some sort of bias thing going on? Idk. But as people who wanted to try and support their business, we weren’t given the best service. Not very good impressions.
I alone spent a little over 20 bucks, cause I also got one S’mores cookie. That was really really good, ⁹⁄₁₀. The donuts I got (red velvet, custard, honey cruller, cookies and cream) were overall ⁸⁄₁₀. I didn’t like the honey cruller because it was a little bit overcooked for my liking. I think aesthetics and visual novelty of the donuts were their only saving grace. Idk if I’ll be back again… maybe not for the donuts… and maybe if I wanted to tour some peeps if I’m ever in the area.

Oh dear. I’m not sure what to say about this place. I’ll stick to the facts and hope that my review reaches the eyes of the owners as constructive feedback.
I popped in 2 weekend’s ago to pick up some macarons. The first thing that hits you is the intense smell of deep fried donuts. I wonder if there’s an exhaust fan in the kitchen. Doesn’t seem like it. In fact, the 6 macarons I ordered smell and taste entirely like deep fried donuts. It’s disappointing to say the least, especially after they were packaged one on top of the other, leaving the bottom 2 crushed and pummeled. The texture is off and is more akin to a crisp meringue which crumbles in your fingers no matter how delicately you hold it. And the service, was awful. Disorganized and obvious the gal behind the counter did not want to be there.
I believe in second chances so I popped in again last weekend for one of their gourmet donuts. Again, very disorganized, but alas, the woman behind the counter was pleasant enough and open to hearing my feedback about the macarons. The website claims to use «the highest quality ingredients», so I had some hope left for the butterscotch donut. I’d really like to know what high quality ingredients they are using in their kitchen. The donut was topped with an oil based whip cream substitute and the butterscotch filling was definitely not handmade. More like Jell-​o butterscotch pudding mix. The donut itself was off in texture and bland.
As a former pastry chef, and guy who has eaten authentic macarons and authentic gourmet donuts, this place gets the thumbs down from me.

Dissapointed. As a person with an allergy to peanuts, they were not able to offer me anything. I had previously asked them on social media if there were some things that are allergy safe (no reply) so I had to trek all the way up to their location to be told (rudely) that I couldn’t eat anything in the shop.

Among Toronto’s gut-​bursting gourmet doughnut scene, rolls in The Rolling Pin. I don’t know why people are so excited about this uptown bakery. Maybe it’s the novelty of the syringe some of their doughnuts come with, so you can drizzle your donut with syrup/​filling if you like.
Oh that was a fun idea, but gets messy quickly. Their maple bacon doughnut (seems like every donut shop in town has a version of this) is crispy and sweet, mostly bacon bits, but not really maple until you squeeze that dropper loose. Blueberry cheesecake certainly taste like you’re eating a cheesecake.
But they’re more than just doughnuts. They make many other stuff too. Like other pastry goods. Like macarons, which they don’t make a lot of, but go on a regular rotation of flavours and are pretty decent. Mmm, blood orange…
There is quite a lot of space for a sit-​down eat and coffee. It rolls me away happy.
{TTC: try the 97 bus. The 97A from York Mills station will plop you right at Yonge St and Yonge Blvd (don’t ask me about that one), and you can walk south a bit from there. Aside from street parking, there’s a Loblaws a block up if you want to push your lazy luck with parking. And yes I copy-​and-​pasted most of this line from the nearby Butter Avenue review.}

These donuts are next level
No, they are not cheap but they are delicious
The donut dough itself is amazing — very light, fluffy, fresh
I’ve had these from The Rolling Pin and also from McEwan foods, since there’s a location right across from my work at Shops at Don Mills
The nutella filled is my favorite — there’s always lots of filling and like the said, the dough itself is really good
Best donuts I’ve ever hat

Came here today after reading an article on Blog TO highlighting it as one of the must try donut shops in Toronto. I was not disappointed. I tried the nutella bomb and a latte. The donut was fresh and soft and was like biting into a sweet fluffy cloud. It was a mild enough donut to enhance the taste of the nutella and not distract from it. Who doesn’t enjoy licking gooey nutella off their fingers? The latte was flavorful and the foam on top was wonderfully crafted. A nice compliment to the sweetness of the donut. There are many unique flavors to try, and the owner was very pleasant and talkative. I would definitely recommend coming in here if you get the chance. This is how real donuts should taste. But be careful, once you try one you’re going to want to try them all.

The Rolling Pin is definitely good if you are into sweet and want to go in sugar coma after having one of their cookies or donuts.
The donuts are cute and quite innovative especially those one that comes with a shot on the side!
My S’mores cookie was ultra sweet but luckily The Rolling Pin carries Trebilcock Coffee from a coffee roaster in Pickering! Drinking that might help you balanced out the sweetness!

Quaint café & bakery (pastry shop) with great customer service.
We enjoyed chatting with the staff about their delicious creations!
The drinks were really great. We had a latté & hot chocolate. Mmm frothy.
We’ll be back soon

Went on March 15^th, and was sadly disappointed. My boyfriend and I were looking for gourmet donuts in the area and purposely went here to get some.
Service: the waitress was less than interested in our business. A simple smile would’ve helped. When we asked what was their popular items she looked like she didn’t want to answer, actually didn’t even comment until we pointed out the items we were interested in. Even then, she just said the candy bar pie was a popular item, completely disregarding any description of the other items. This would’ve been a great chance for her to up sell and get us to buy more, but she missed the mark.
Donuts: not worth the $ 3.
Custard Bomb: the only redeeming quality was the dough of the donut itself. It was chewy and thick, not overly oily like some coffee shop chains. The dough matched the flavour very well. Unfortunately, the failure was the custard. The custard itself tasted great but if you’re going to call it a custard bomb, I’m expecting it to burst with custard. Here, there was only a dollop. I split the donut in 3 and 1 person barely had any for his piece.
Apple Caramel: it was essentially apple pie filling, not much caramel flavour at all. Again, the dough here was the only thing we all liked. It was like a krispy kreme but not as flat, just as chewy if not better, and definitely not as oily. But the same problem occurs here as the «filling» barely fills the donut.
The candy bar pie tasted yummy, but was too sweet and heavy to finish a slice on your own.
The chocolate chip cookie bar was tasty but it was nothing surprisingly delicious.
All in all, we went for donuts, the other stuff was just a fun try. The donuts are not bad, actually better than more coffee shop places, however, I would not deem it gourmet and definitely not worth $ 3/​piece.

It was my first time visiting with my husband. We have been wanting to go for so long! I am so happy we went.
The doughnuts were amazing! I had the lemon bomb, it was so tangy! The dough was light and fluffy… The best doughnuts I’ve had so far in Toronto. My husband not only had a slice of candy bar pie BUT a Nutella filled doughnut! That pie… Oh my goodness so unbelievable! I can’t wait to go back and try the key lime.
The lady at the front was super friendly and knowledgeable! She was telling us everything that was in the doughnuts and which were her favourites. She actually caught us taking photos and we ended up talking Instagram and social media. She was super sweet.
The environment was great… Nice music, great sweets… Friendly staff that we all laughs and smiles. Not only this but it was very clean and organized! Even the washrooms were clean — that’s important because most places in the city aren’t like that.
I can’t wait to go back! My husband and I enjoyed it!!!

I love sweets! If I could eat sweets for all three meals without any negative consequence, I would. Anyway, I came across The Rolling Pin through Instagram. The donuts looked really good and I like the shot of various flavours. I dropped by on a Saturday afternoon to check out this place. It was pretty crowded with a lot of locals stopping in for a snack. I had the strawberry/​chocolate donut with a cup of coffee. For the price point, this donut does justice as it is pretty dense with sugary goodness. I like the layout of this little shop; there’s a few tables in the back along with a counter seating area in the front. Sadly, I can’t come here everyday, but I will definitely drop by next month for another cheat eat.
Good for: donuts, baked goods

This bakery shop featuring goumet donuts can be found in the suburbs outside Toronto.
The inside has modern décor with lots of seating. Available is freshly baked items including cookies, pastries and most importantly gourmet donuts. The donuts are on average about $ 3 each.
I got to taste the Elvis, tiramisu, and the Nutella Bomb, the cherry donut and the cannoli. Now let’s break down the donuts…
Elvis: a yeast donut with peanut butter flavored icing and pieces of bacon. The bacon was an unwanted surprise considering I don’t eat it… but I guess some people like that kind of thing.
The tiramisu was a Boston cream kind of donut, with whip cream on top, a little squirt vial of espresso or something. It was kind of cool as a novelty. But at the end of the day it didn’t really taste like tiramisu. When I bit into it, the cream inside squirted out and left a big glob on my blouse!!! Not good!!! Luckily I had a shawl to cover it all day at work. It was a huge mess with every bite. This is not how you fill a donut.
The new Nutella bomb was like an Italian donut (yeast donut, sugar coated) with Nutella injected inside. I would skip it.
The Cherry Donut: I usually don’t like jelly filled, but this was sooooooo good. You gotta get it. Beautiful looking too!
The Cannoli: kinda tasted like a cannoli. But wouldn’t recommend it. Good idea but it was nothing exciting.
They have a doughnut schedule which is nice but there isn’t that much exciting variety. There’s a lot of overlap between the days.
I think that little squirt bottle is an amazing touch. I would come here just for that. You can drizzle it on top and inject it inside or drizzle it over as you eat along.
I would recommend this place.

A friend and I wanted to try this place for awhile and so we set out on a snowy, blowy day to do so, parking 4 blocks away and hoofing it to The Rolling Pin. Comfortably settled in, we asked for the lunch menu only to be told that it doesn’t serve lunch.
We pointed out that the website shows lunch. «Oh, that shouldn’t be there.»
Thanks a bunch!!!

I can’t say enough about this place. Their chocolate chip cookie bar is a piece of heaven and their donuts are pure deliciousness.
We ordered the chocolate chip cookie cake for my daughter’s birthday and it was the single best cake I’ve ever had. Super rich too, so you don’t need a huge piece.
Next to try? The candy bar pie…

Oh so so good.
This place is a treat to your sweet tooth.
I ordered the Tiramisu from their doughnut menu
And my buddy got the doughnut with bacon and, cream and banana? Lol weird but taste really good.
Good clean place, nice setting in a great location.

I’ve had better donuts. The dough was a little too hard and found nothing special about them.