The Christie Clinic

I see Dr. Puja Malik here. She is great. She’s young but is very knowledgeable, warm and friendly.
The problem is with the office staff. I think they may be having some training issues. There is one that won’t even make eye contact with you, let alone say hello, when you come in for your appointment. Another time a person left me waiting for ½ hour. When I asked how much longer it might be, it turned out she had forgotten to let the doctor know I was waiting. When you call to make an appointment, they are rude and unhelpful.
Another problem is with the office policies. Today I am home sick and think I might have strep throat. I called to see if I could come in to get a throat swab. Dr. Malik had no availability today (even though I called in the morning), and she is out tomorrow. I asked whether I could see another doctor (there are 4) and apparently they won’t let you see another doctor unless your doctor is out of town (even if she’s not available)! What a silly rule; all I need is a throat swab and surely someone else could do that. The person on the phone referred me to the after-​hours clinic but didn’t even know where it was.
Even though I like Dr. Malik, I’m thinking of finding a new doctor because of all these problems.