Skin Secrets Med Spa, Inc.

Like everyone here, I got burned. ZERO STARS!
Bought a Groupon and was actually happy with the results and service. Margarita and Mabel always did nice work, and I felt I had a good relationship with Rinata as well. The Groupon was for a year subscription (unlimited) for a certain amount of area. I paid an extra $ 100 for more area. I was always pleased with the overall progress we were making and the results.
Then, I renewed, for the same amount $ 300+tax. for another year. A couple treatments in they moved up to Eglinton Ave. I had one treatment there in a construction zone.
I received an email reminding me of my next appointment and when I arrived at the new location (this is a 6 – 8 weeks later) the place was still a disaster. I waited around and finally asked Karina (new owner) if my appointment was still on. She proceeded to tell me that Rinata had dumped her clients and fled — essentially dropping them on her. She said she’d call with more information when she had some and took my number, also gave me Rinata’s number if I wanted to call her — to which I saw no point. She said she had no obligation to Skin Secret clients, but she’d see what she could do. I then got a call from Sara about this on a thursday — I was at work and so she left a voicemail, saying I could come Saturday for a treatment. I returned her call Friday saying I could not come Saturday as I work and can’t cover my shift — she NEVER returned my calls — I left many messages, also called Karina who just gave me Sara’s number again. I went on vacation and came back and resumed my calling. I finally got a text from Sara saying Rinata took back the laser machine which was left at the Eglinton location and so they could no longer help me — to which I say, they really did not even try — I do question their intentions altogether, but in the end this is Rinata’s fault.
If there is a suit, I would like to be involved.
I called my credit card company to dispute the charge — though it is a year old and since they did not give an agreement or contract I renewed (remember, I already had a great year with them) if Rinata or her lawyers/​creditors — whoever is in charge there, disputes that, then MasterCard cannot do anything.

Firstly — im a guy. I bought a groupon for laser hair removal on my back. I had my six sessions — a year later, my back is still hairy.
In addition, the technician went farther than she was supposed to, and «lasered» my shoulders and biceps. Now i have dark hair there where i used to have light unnoticeable hair.
At the end of my six sessions, i was quoted by the manager Margarite $ 100 more than i had paid for the groupon for another six sessions. When i went back to renew, this quote was not honoured, and i was told she no longer works there (main reason i was going to renew was cuz of her great customer service).
Incredibly disappointed. Paid $ 300 for more hair. Yay!

I have the same problem as others !
I paid 200 $ for 4 sessions and I just did one. I was going to schedule me next session this week, and I called their number but it was disconnected !!
I searched about the clinic and I found that it was moved or closed, I’m really confused !!
could anyone please give me any contact number or email for them !!

I really enjoyed my experience with Skin Secrets Med Spa. I had a coupon from Groupon. The staffs are very friendly, specially Mabel whom I had my laser treatment with was amazing. Every thing was great, and the place was very clean. Definitely would recommend to my friends.
My only comment is that my hairs (under arms and bikini) came back after 2 months or so. I had the treatment for a year (9 sessions) there, and used to have the laser treatment before it as well for a year in another place.

Like others, I purchased a yearly package, and paid in advance. I really regret that decision now. The company apparently went out of business. They didn’t even notify me, like they did some others. I lost about $ 200, and I cannot reach the business owner by any means. If anyone knows her contact info, or where I can complain, please let me know!

Zero stars!
Neenz/​KM, I’m in same boat. Paid for a 1 year package and they screwed me too. I wrote to the owner of Skin Secrets (Renata) and here’s what she responded:
«Let me explain further; I have had to file for bankrupcy and sell my laser. Of course I never meant for this to happen and I am trying to do my best to not screw anyone. I am simply an employee now, not an owner.»
Apparently the new owners have agreed to credit us for the unused portion of our service… but I questioned her about this further and haven’t heard back. I don’t know the name of the new company, but my last laser appointment was at a new location at corner of Eglinton and Avenue.

Purchased a groupon for facials and had a really positive experience. Spent $ 850 and purchased a laser hair removal package and the number has been disconnected, and emails are bouncing back. Looks like the companies gone under and taken my money with them… Very disappointed and would not recommend them.

I had never had laser hair removal before and was nervous it would be painful. Mararita was reassuring and comforting. It was honestly so fast and easy I wondered why I hadn’t done it years before! The owner was also very welcoming and warm; I felt she truly cared about my experience in her spa. Their prices are reasonable as well! In a very expensive med spa world, it is so nice to find such a place. Thank you Skin Secrets.

A few month ago, I had purchased a Groupon for laser hair removal and was somewhat terrified of getting it done because, to say the least, I had had some unpleasant experiences dealing with other clinics in the past. Going into this and beginning my laser hair removal sessions with Skin Secrets, I did not know what to expect. Two weeks ago was my first time there. The treatment was not only painless, but pleasant at the same time. First of all, they did not treat me like your «typical Groupon client» as so many places do.
Margheritta, my esthetician was pleasant, laid back, and knowledgeable. She answered all of my questions, and advised me on what I can do to help speed the process of laser hair removal up.
Renata, the owner was even kind enough to give me some skin care advise before my appointment while I waited. (I had showed up 15 minutes early to fill out paper work).
… If all that wasn’t enough, the laser machine they used was incredible! It required no messy gel like every other machine I have ever had used on me does, and did not hurt a bit. The hair on my legs is already beginning to fall out in some areas and I’ve only been in once!
Can’t wait till next week to go back for my first facial!