Simcoe Place Health Clinic

Firstly, this clinic is beautiful. Very different from a lot of medical clinics. A lot of services under the same roof. I have had excellent customer service every time and great massages. I just started to see their Physio also. They will bill directly to your insurance provider for most services which is great! They don’t have family doctors which is frustrating but they have walk in doctors who are mostly great. I think this clinic is a fresh breath of air amidst the typical walk in medical clinics. They really encourage overall health and wellness vs come see the doctor and get a prescription.

This clinic is in my office building. I made an appointment for next day. The day of the appointment, I received a call first thing to cancel — the doctor I was due to see had an emergency and they would have no doctor at the clinic that day. While I understand doctors having emergencies, a medical walk-​in clinic is usually used for an immediate need, so is pretty useless not to have a physician on site. I was told they would call me back to re-​schedule in the event I had not found another place. I received no call, so good thing I didn’t wait for them.
First and last time I will attempt to use this clinic.

Pros:
Bodgan Pyasta is very knowledgeable about body mechanics, anatomy, and massage therapy. He took the time to explain and help diagnose my back problems, and provided me with exercises and insights on how address my particular situation. He has strong hands, and great technique as a RMT. I highly recommend him for a deep tissue or sports massage.
Cons:
The man who answers the phone did not address us or make eye contact while he was talking on the telephone when we first got there. He could have smiled and been a bit more service oriented, after all we are potentially paying customers. After my very good massage with Bodgan there was a lot of staff related activity at the desk, and I wasn’t sure who was running the show anymore. I was not inclined to book another appointment with the staff at that moment. A bit more professionalism would have been a good thing.
I’m only going there for Bodgan. If he went elsewhere, I would go there.