Second Skin Medspa

I went here every 8 weeks for a year to get my laser hair removal for my underarms — got a great deal with them. Every time I go, the staff has always been friendly and informative. I did this back in 2013 so I don’t remember the two ladies’ names but I think one of them was Rose. Neither ladies ever tried to up sell me for any other services and both were always making sure that the laser level was just enough (not too painful).
The place was clean and neat. The equipment they use all look very new too. Every time I come in for an appointment, they would ask the standard questions to make sure you are suitable for the laser session (sun exposure, whether you shaved or not, etc). Then they disinfect the area before actually lasering. One time, I forgot to shave (you need to shave before the laser session) and normally there would be a $ 25 shave fee (ridiculous, really) but the lady didn’t charge me. Thank god she didn’t. I would not have been happy about someone taking a dollar razor and forcing me to pay $ 25 for them to use it! After the laser session, she would apply aloe to sooth the redness. The entire treatment took maybe 10 mins. Quick and easy. By the end of the year, the hair for the most part was gone (total of 8 sessions).
I’m pretty happy with the results. It’s been 2 years since and the hair hasn’t come back. I would recommend going to this place for laser hair removal!

Don’t waste your time or money here.
Anytime you have signed up for a service such as waxing/​pedicure/​laser/​botox. Rose will always pressures you to get another service such as Silk Peel or Laser. It is becomes insulting after a while, when you keep refusing the treatment.
The staff are amazing and friendly, can’t say the same for Miss Rose Cruz.
There are many other places in Toronto, that you can give your money and get better service and treatment.

Alright, so this biz owner was on the Unilocal Talk Boards a while ago complaining about negative reviews. We all gave her heat for it. I decided to go undercover to see what the business was all about.
Here are the results of my spec ops operation —
I got a phone call at 10:15am on the day of my appointment asking if I was still coming in as I had a facial at 10am. I answered sleepily «hungover…go away… early… later?» The receptionist deciphered my incoherent rambling and rescheduled me for 4pm that same day. When I showed up at the rescheduled time, I apologized profusely and told them that I understood why they had to charge me for the no-​show. And guess what? They hadn’t charged me for the no show! The receptionist was incredibly understanding and reassured me that «it happens to the best of us».
From thereon in, Rose led me to a private room. After a brief consultation, she made a suggestion for a different treatment than the one I was scheduled in for and one that was on sale (and significantly cheaper) — a Silkpeel. So, a silkpeel involves a brief cleansing of the skin, followed by a probe that sucks all the impurities out of your skin. They finish it off with another quick cleanse, some toner, moisturizer and you’re good to go! The entire treatment took under twenty minutes but never has my skin been cleaner!
Also, Rose (the owner) did my treatment and she is a tiny ball overflowing with knowledge, enthusiasm for her field and great advice. She told me what she was applying to my skin each time and what its purpose was — I normally have to request that aestheticians do this.
The med spa is also set up very tastefully and along classic lines. It doesn’t look as ‘medical-​ly’ as most med spas. There are comfy pillows, a cute space to get your nails done and the rooms don’t have harsh lighting.
Rose also told me about a great night serum that I purchased and have been using for the past couple of weeks. It has had an amazing impact on my skin.
I am looking forward to checking out their nail, skin and laser hair services!

I have gone to many salons in the city in my four years living here. I will have to say this salon had the worst customer service I have ever experienced. Considering my experience was over 5 months ago and I am still frustrated when I think of it, that means a lot!!!
Ms. Cruz did my nails and they turned out terrible! She did not properly cut the cuticles and she rushed through the whole thing. When I brought up the cuticles to her, she became defencive. Considering I get a manicure every 2 weeks, my nails looked worse coming out of the salon then going in! Odd, eh?
I was leaving on vacation so I needed it done, but Ms. Cruz said she did not have time to fix it, continuing to be defencive.
As my purchase was on-​line through one of the deal vendors, I could not avoid paying her, as she already had my money! Clever. She knew this and made it clear she was not refunding me. At this point she didn’t even give me the facial which was part of my deal. She told me to deal with the deal site, which I just do not have time to do.
I went looking for a salon to get Shellac done — at around 7pm! I first stopped at the salon below Ms. Cruz’s store at the back of the salon supply store. Unfortunately, they only do regular nail polish, but they giggled when I showed them my nails and asked if they think they are «done». That must mean something!
I ended up going to another salon, just down Eglinton — Kozeta. They squeezed me in so I could have my spa treatment in before my vacation. When they saw the nail job Ms. Cruz did, they just shook their heads.
I think what Ms. Cruz needs to learn is that it’s not her «16 years experience» that matters. people make mistakes. It’s the way you handle them. If you have that experience, you know when you do a terrible job. I felt treated like garbage by her,
robbed of my money and a decent manicure and NO FACIAL at all. Unfortunately, I will have to be another «TERRIBLE» review in her 3 years of service that will need to be defended –much deserved.

I recently visited Second Skin Medspa, to redeem a Botox voucher I had purchased. Yes. CrossFiters and hardcore trainers such as myself, tend to make faces when lifting heavy loads, which isn’t great for the face at all. lol. This wasn’t my first time getting Botox. I have in fact received Botox from several places in the city, So I consider myself well-​versed on the subject. That being said. this was the FIRST and ONLY time that my technician actually MARKED my faced, so that he would know where to inject! (most technicians ask you to raise your eyebrows and relax, to estimate where they will inject) I was pleasantly surprised at his diligence, to be honest, seeing as this WAS the only time this had ever happened to me. so when I commented on this, he asked me if I would trust a builder without a plan to build me a house! Pure genius! Seriously! I actually left the place WITHOUT the bumps I normally get from the injections (I normally get raised bumps and bruises on my forehead). NO ONE would have actually known where I was actually from. The Botox I received also looks great! So yes. I will be back.
Besides all this, I found all the staff to be super friendly and relaxed. which was a great bonus! Sure the location is a little hard to find. but consider this a well hidden gem within the city!!.
Highly recommend. WILL be back. Absolutely!
GO!

got mani/​pedi deal via travelzoo.
it only included mini mani/​pedi but I’m satisfied with the result and the beauticians were very friendly and attentive.
it’s not one of the spas that provides you with tea/​coffee while you wait but then the prices are cheaper.
the location is very hard to find. you have to enter through burger king door and then turn right into a door that indicates to dental office… and it’s on the 2^nd floor.
looks like they constantly have deals/​and discounts so I’m already signed up for the next mani/​pedi for my NY look.