Planet Storage

I had a really positive experience except for one major thing, which I’ll address below.
The folks here are nice, smart, friendly and efficient, and answer your emails right away. They also send you email updates a few days before your term is up, and you can renew for periods of one-​week or more by email and they’ll take care of the details.
You can buy reasonably-​priced locks at the front, you get your own keycard, the storage units are all inside with a ton of cameras around, and there’s a bathroom you can use for those 3am trips. There are also dollies around so you don’t have to worry about bringing your own gear.
The bad news: they have mice. I wrapped up my stuff pretty well and used tape, as well as make sure there was absolutely no food in anything, but a family of mice got into my couch and just wrecked it with urine and feces. Planet Storage doesn’t cover rodent damage, and they said if I wanted to use the insurance policy that came with the unit, there was a $ 500 deductible first.

Let me start off by saying that I had a great experience initially with Planet Storage. I was a customer and had a 5×8 storage in the «A» section. We initially put our items in their care in 2012. The place was initially clean, this was a new section of the inside storage and security measures seemed appropriate. Fast forward to Sept 26, 2014. We had hired very reputable movers who came, opened our storage facility and picked up our belongings. We received a call from them stating there was mouse/​rat droppings all over our belongings. In fact, our new mattress actually had a dead mouse and due to health reasons, they can not pick it up. The majority of our other belongings were boxed and/​or sealed so we weren’t too concerned however the movers stated that more damage was done, they grabbed some photos of the condition and nothing was left in the unit except for the dead mouse and a totally destroyed mattress.
I contacted Planet Storage, Simon answered, I explained the situation and he, himself, personally saw the damaged mattress and confirmed dead mouse and droppings. He then stated that, of course, in my contract that I initially signed, Planet Storage is not responsible for any damaged to the contents… hmmm… don’t they have a responsibility to secure my items, after all, that is what I paid for. He also stated that perhaps I had food in there so it my have been my fault.
Next, he told me that he will contact the owners and I need to wait. Weeks later, after numerous calls, Simon suggested I write a letter to the owners and explain what happened. I simply wanted them to compensate me for the damaged mattress. Today, August 14, 2014, I get a letter stating that the insurance deductible is $ 500 so they are wiling to compensate me for $ 50. I told them and after consulting our family legal consul, I will give them an option. (I was trying to be reasonable but they insist on being unprofessional).
Option 1: Compensate me for the mattress at full value.
Option 2: Time to go to court and see who wins… ohh… and the precedent has already been set that Planet Storage will not prevail.
A few minutes ago, I just got another response from Simon that most likely the owners will not pay for any other damages beyond $ 50.
So, where does that leave me… to court I go! Let this be a lesson that I would steer clear of this place. In my opinion, I would never recommend this to my friends or family and certainly not use this storage facility expecting my valuables to be safe.
(By the way, I have all the docs, photos and emails to support all of the assertions in this review. Interestingly, if we go to court, I can use Simon to authenticate my photos that infact a dead mouse was found at or near my mattress)
You have been warned!
Endnote: As with any review, I always provide an opportunity for the company to do what is right. Should Planet Storage offer to be professional and ethical not waste our time in court and offer to compensate me as they should have, then I would gladly update this review. However, I don’t expect a change in their position.

Yes, there are probably facilities whose rent is a bit cheaper. But i have been using this place for a while and I highly recommend in. Lockers are interior and climate controlled, the building has 24-​hour surveillance, and it is an old tire factory which is very solidly built.
Of course, nothing can prevent fire, but I believe this place is much more fireproof than a nearby facility which burned recently.
Management is very friendly and helpful. Carts and dollies are available and there is a raised loading dock. They also have exterior facing lockers for small business people.