Mr Soles Shoe Repair

We live across the street so I brought two pairs of shoes there to have the soles fixed and the shoes cleaned.
The shoes were not done by the time he told me to pick them up and i had to come back two more times to finally get them. This alone wouldn’t be a problem but he also did a super bad job. I ended up taking my shoes to another place on Kensington market a few months later cause the soles just fell off after 6 weeks. Also, he didn’t do any cleaning. Don’t waste your money and take your shoes elsewhere.
I just go there now if i need to have keys cut…

Wish I could give 0 star. Terrible.
They do a horrible job; they do not care about the quality of their work, they just want your money. After I saw the so-​called repair they did on my shoes, my immediate thought was that I should have just thrown it away rather than waste my time and money here. Second thought was that I should just go somewhere else next time.

I brought a brand new pair of cowboy boots to this place to get lifts attached on the bottom before winter. I didn’t know anything about cowboy boots. I remember he was judging me before moving forward, like he sensed my vulnerability. He attached new lifts, but did not tell me that an additional protective layer needed to be attached. The salt on Toronto’s roads are really damaging to leather.
After the winter, my soles are basically destroyed. It was unprotected. There is a hole on the bottom from all the wear. My four month old cowboy boots had holes on the bottom! I think he completely knew it was going to happen to me. I go back to him and he has this huge grin. Told me how much it would cost to both repair the sole and to add a new protective layer. This guy is never getting my business again.
I recommend Sole Survivor. I got everything redone at Sole Survivor, at basically the same price. However, they are honest with me and have better interests for me at heart.

Save your money. Zero attention to detail and overpriced. Bad attitude. When your shoes look better before you bring them in… Never going back.

Will not return. Not great work, and both times not ready on the days promised.

Yeah, don’t come here. I live up the street so I’ve brought shoes here twice. You know how normal places give you a pick-​up date, and you come on that date to pick up? Yeah, that’s not how Mr. Soles sees it. That date is just an arbitrary number and you generally have to come back at least once, if not twice or more, to finally get your shoes.
It’s not like they have rock-​bottom prices. It’s not like they give you an amazing quality job. The last time I went there, they gave me back my boots covered in sawdust from their counter — didn’t even bother giving them a cursory brush after I gave them $ 40 worth of business. Why? Probably because I sat there for 10 minutes while he actually did the job (and chatted with some guy).
It is not acceptable for a service to give you an estimate and not live up to it. It is not your responsibility as a customer to, to quote another review, «give them a gentle hint.» Jesus.
If you have cheap shoes, go to Shoe Therapy (on Bay) and have some matter-​of-​fact service for a downtown price from a nice elderly couple.
If you have expensive shoes or shoes you really like, go to Nick’s Shoe Repair (near Dupont Station) for some real and even nicer pros.

I had my first experience with Mr Soles 2 weeks ago when I dropped a pair of my favorite brown suede boots. The man seemed to know his stuff and he had me excited that my old boots will be given a bit of new life. I was told he would have the boots ready by next Saturday. perfect.
I wasn’t able to pick them up the next weekend so I popped in the following monday. After about 15 min of waiting for the man to locate my boots, I was the one who spotted them… In a pile behind the counter, beneath many other old dirty boots. Basically he took my order, promised me the world and left my boots sitting there. I was pretty annoyed as I live in the east end and was told/​read nothing but good things about this shoe repair shop.
I demanded he reimburse me for my cab fare. After many excuses and arguing he agreed to take $ 10 off the cost of my boots and basically told me it was my own fault for not calling him first to make sure he had actually finished them on time.
My boots are still being repaired as I type this — I’m half expecting him to botch job just because I held him accountable for not meeting his own deadline.
brutal.

Ahh the Shoe place in Metro parking lot. I’ve been curious about this place for a while and finally took in my favourite pair of boots. The owner was very friendly and knowledgeable, and it is clear that he cares about his work. I had previous work done to these shoes at another location about 6 months prior which were not the prettiest fixes. He took the liberty of repairing the old fix and gave them back to me like new.
To think I considered throwing them away! He gave them a new life. :)
Highly recommended!

The guys who run this place are quite nice and have a great turn-​around, but the quality of the work is really lacking. I’ve had two pairs of shoes bite the dust only weeks after having them «repaired» at Mr. Soles. It’s really too bad, because they are so friendly!

The Mr Soles gents are very friendly and they will do excellent work to spruce up your favourite shoes and boots. I’ve had soles replaced, zippers fixed, seams stitched, heels refurbished, straps repaired, buttons reattached and leather stretched. The prices might be higher than you were expecting to pay, but as I said, this is quality workmanship.
The trick to a good Mr Soles experience is this: the day you are told to collect your repair job is actually the day you should drop by the store to remind them to start your work. They have a slight issue with workload evaluation and management of customer expectations. Your shoes won’t be ready when you’re told they will be but give them a gentle hint and you’ll be walking proud a few days later.

Ok, so this is the little shoe repair place right in parking lot of the Metro grocery store at College and Clinton, at the corner.
I brought in my Birkenstock sandals to have the soles replaced. I told him I was going on vacation the next day and needed it quick. The guy had it turned around in less than 4 hours, before the end of the day which was cool. He used the Vibram soles rather than Birkenstock proper. Appears to be well done; you can be sure I’ll post a follow up if it turns out to suck.
A question (which may be better suited for the forums) … I paid $ 50 for this, tax included… Is this a reasonable price? Seems like a lot when I look at it as I type it.
Further, not to get off on a rant here, but I didn’t realize that when I was purchasing Birkenstock that it was really more of a yearly plan than a one-​time purchase… I need to get the soles replaced every year, I mean come on!