MCI The Doctor’s Office

I’ve recently availed of MCI’s walk in clinic on a couple of occasions. I had to bring a family member here because the alternative was to go to the family physician who was unavailable. Sigh.
The walk in-​clinic at this location has long hrs. They are open till 8 pm on weeknights. Wait times can be expectedly long given the high volumes. However, the service here is professional and friendly at all times. Kudos to the receptionist for dealing with the hordes of patients in a kind manner.
I’ve seen Dr. Guttman on both occasions and she has been great: she is calm, patient, explains things well and has the ability to make the patient feel important.
In addition to walk-​in services this clinic has family physicians and specialists as well. I am seriously considering availing of other services at this location. It also helps that my stellar dentist is next door!

I am currently into my 13^th minute of being place on hold. I can only imagine what the service is like…

I would highly recommend you not go here. At times there isn’t even enough chairs. My reviews are based on the experience of my mother who is a «younger senior». Around the Christmas season she had a fall and went to the walk in clinic to be checked out. It was an hour before closing and the rude receptionist said it was too late for my mother to be seen and that she needed to go to the hospital. The following year my mother woke up with what looked like pink eye. After waiting hours a doctor said my mother just had a cold. It turned out she had a growth on her eye! It really isn’t worth the unpleasant, uncaring, receptionists to then wait for hours for substandard care.

Dr Chui is an amazing doctor. I have been seeing him for the past 2 years and he has helped a lot with my conditions. His carrying and professional. I would only recommend him in the clinic and no other doctors because they are not as knowledgable as dr Chui. U have to wait latterly 2 hours to see him when you do a walking apt and the staffs are very rude and not friendly But it’s all worth it to see him.

Unfriendly staff and doctors. 2.5 hours of wait on a Saturday for a 3 minutes consultation. The doctor barely looked at me and sent me home with nothing.
The place is at a good location and the waiting room is bright. But they don’t have magazines or a TV for entertainment.

I had an exceptionally bad experience at this walk in clinic. I walked in and saw the doctor quickly, but when he came in, he literally started talking to me like a baby. He gave me a baby voice! I am 23 years old, not five. He proceeded to not let me get a word in to explain how I’ve been sick for six days. I was just trying to explain the series of events that had happened to me. He just looked at the clipboard and concluded that I had the flu and all I needed was tylenol, gravol, and gatorade. I was basically doing the same thing but just with midol and water. Then he said come back in two days and we’ll help you more cause then «it’ll be 8 days instead of 6». I’ve been suffering in pain for SIX days and he still didn’t deem it long enough. He wouldn’t help me anymore than that useless piece of information said to me in a baby voice. Anyway, I went home crying knowing that it wouldn’t work and no matter what I said, he wouldn’t help me for another two days. I switched the meds to what he told me and it just made things significantly worse. I ended up having to take an ambulance to the hospital the next day. I did not have the flu.
No not go here. The doctor I saw is completely unprofessional, incompetent and put my health in danger.

I made an appointment here a month in advance to see a certain doctor. I called the day of the appointment to confirm and they told me the doctor would not be in that day & I’d have to wait another month. No one called me in advance. I called bc I had already been given the impression that the staff here was completely incompetent. I WAS RIGHT. Once I saw a doctor here who said he’d call me back with a referral and the results of why I was so sick– I never received a call or referral or RESULTS! And when I called of course the imbecilic women who answer the phones hadn’t a clue what was going on — Of course they didn’t. I actually HATE this place. And I hate the morons that work here. I’ve never hated any place this much. The people that work here shouldn’t be allowed to work anywhere near customer service let alone in the healthcare of human beings. The «employees» here are stupid, rude, & the laziest I’ve ever seen. I’ve been here 3 times and only bc it’s so close to where I live. But I would rather travel to a 3^rd world country than walk down the street and deal these idiotic brain dead monkeys. I’ve gone here with and without an appointment. It does not matter, please do not waste your time, patience, or brain power on this «establishment». THEY ARE THE WORST.

I waited for 2,5 hours… :(

Honestly I love this clinic. Have been going here for years as I don’t have a family doctor. The waiting room is bright with access to direct sunlight. So you have to wait an hour? It’s walk in clinic people! They have an amazing staff of Doctors, always help me out with anything I need. If you don’t want to wait come at 7:30 and wait outside and be first in line. I read someone’s review that they were rejected at a certain time, well that’s because they can only take a certain amount of patients per a day, if you are in severe pain, go to Emergency Sunnybrook Hospital is right around the corner. I hate when people write misleading reviews. Great location! Great Doctors! Decent waiting time! I used to go to a clinic at Bathurst and Steeles that was hell compared to this one. I recommend you go there and then come back to this one. You will be ever so grateful.

Was in and out of here in 30 minutes first thing on Sunday morning. I love that they are open on Sunday — most walk in clinics are not! Dr Ferlisi was very nice and got us the prescription we needed. Thank you!

Saw the doctor for about 3 minutes. He gave me a prescription for antibiotics and a slip for an xray without telling me what the problem was. Decoded from the drugs and xray sheet it was probably pneumonia.
After the xray I have to go back and wait at the walk-​in clinic to find out my results because they won’t call me and let me know. Such a waste of time and I’m sure they get to bill it as an extra appointment.

The only thing I can say is that they were great because they helped my wife find a gynecologist when she was 7 months pregnant and no one was willing to take the case. This was my only interaction with them and I am really happy that they came through for me.

I went here on a Saturday recently, under severe pain and needed antibiotics. I walked into the clinic at 3:50pm and there were approximately three people waiting so I thought. great… I should be able to see a doctor. As soon as I walked in, that dream was shattered by the receptionist… lets call her Miss P. She told me that they were not taking any more patients for that day. I told her that I really needed to see the doctor and that it was only 3:50pm and the clinic closed at 5:00pm. She said NO! and said NO! again and again. I started crying as I was in a lot of pain and it was clear to me that she cared less about me and was more concerned about going home at 5pm. She did not even suggest any nearby clinics that may have been open or even a nearby hospital. She didn’t even bother to ask me what was bothering me. She simply did not care and was not working there because she cared for the patients. For her, that job is simply a paycheck. DO NOT GO HERE!

Walk-​in clinics, by definition, suck. However when you’re desperate and suffering, you just need to inhale slowly and be patient.
For an indication of the wait: on a Friday, I arrived at 8:20am, and was put in a room (still waiting for a doctor) by 9:45am.
Fellow patients were nice, not nagging the staff, and we all know we mutually benefit from happy clinic staff who have our lives (well, schedules) in their sanitized hands.
I ended up having *a very positive experience* because my doctor (and older gentleman), after having asked me whether or not I had health insurance, gave me samples of what otherwise would be a very very expensive prescription. He also wrote me a prescription in case I ran out when I told him how difficult it was for me to take off work, so that I wouldn’t need to make a return trip.
All I can advise is arrive early and bring a snack/​bevvy so you don’t become that gnarly monster whose sighs are overtly loud and who harasses the staff to everyone’s dismay. Hopefully you’ll get my thoughtful doctor!

First things first: yes, you will likely wait a long time to get in to see a doctor at this walk-​in clinic, but without an appointment, is that such a big surprise?
Since I don’t yet have a family doctor in Toronto, I went to this walk-​in clinic the week after Christmas, and while I waited about 2 hours before I was seen by a doctor, Dr. Yang took her time listening to my questions and addressing my concerns once I got in to see her.
If you need immediate attention, go to an emergency room. Otherwise, go to the walk-​in clinic, bring a book, and just be patient.

The front staff is rude, the doctor I saw was more rude and I waited two and a half hours to be seen for three minutes. I felt judged by the doctor when describing my symptoms as well. Will never go back again.

Still a one! But if your regular doctor requests files from them, they will call you and try to get you to pay $ 25 or more to have your files transferred. Do NOT pay this fee! Just have your family doctor call them. This is not something you should have to pay for, it’s a scam!

I arrived here at 8:30 AM on a Monday morning, thinking that being there early would mean I would be in and out in an hour. Unfortunately a lot of people were up earlier than I was (the place opens at 8), so it took me 2 hours to be seen, but other than that I have no complaints.
The doctor was friendly and professional. Yes, he was with me for about 5 minutes, but isn’t that the normal length of time for these sorts of things?

I went to this walk in on Sat. I knew I had a sinus infection. The walk in dr (that I waited for almost 2 hours) spent 6 second with me and prescribed Zithromax. Agreeing that it was a sinus infection.
Today is Wednesday. I still feel like Ass, have barely any voice, and can’t really do anything but sleep. I call and beg to get in to see my family dr today. She says that ZITHROMAX DOES NOTHING FOR SINUS INFECTIONS. Come again?! You mean, I have been suffering cause the meds (that I thought were supposed to work) haven’t! My family dr gave me a different antibiotic (Biaxin) and a nose spray.
This is not the first time that this clinic has led me astray. No sirree. Last fall I went to the same clinic. Again, waited almost 2 hours and had 6 seconds with the doctor. I was told I had the flu, and was sent home to rest. I felt dramatically worse and worse the next 2 days. I was misdiagnosed with the flu, when it was H1N1!!!
Now in the following fall, this same clinic (2 completely different doctors I might add) gives me an antibiotic that is ineffective for sinus infections?! Wow! Here is someone who won’t be a return customer!!!

Tonight I was in and out of this place in less time than it subsequently took the pharmacist at Shoppers Drug Mart to fill my prescription. Amazing.