Kitchen Stuff Plus

I have noticed a pattern in the Danforth store that is very disturbing. Whenever I have been at the counter and have overheard a return taking place, if the person was white, the return policy was applied very liberally. Meaning, the staff look it over, discuss that it might have been used, then agree to the return. EVERY SINGLE TIME I have seen a brown or black person who appears to have a lower income than their Riverdale patrons – and most often Muslim customers (there is a large Muslim population in walking distance from this store) – the staff hold the line firmly on the return policy. No returns if the product might have been used. Their behaviour is consistent. I, a white person, intervened in one case forcing them to apply the return as they do with their white customers. I am ashamed to say that I did not in other cases. I hope this review will get some action.
In general, the customer service at this store is abysmal, but let’s add racism to the mix. I realize that a manager is a woman of colour, but that doesn’t seem to change things. Brown and black people who appear to have a lower income status are being treated unfairly.

Staff are less than helpful and disappeared when I needed them to unlock a 15 dollar spatula from the display. They requested my phone number at the cash which I cheerfully denied and then requested a donation to Breast Cancer again I cheerfully denied. I won’t be back.

We need a new rating of zero, or at least, minus one star because that’s what I would give these people, who have absolutely NO IDEA of what customer service means.
This store sells cheap, Made In China crap that you could probably find in a Dollarama or Wal-​Mart. The big difference is, especially with Wal-​Mart, is that they will cheerfully refund your money. Don’t even THINK of that happening with KSP. Their policy? Get this… if they can’t turn around and resell what you’ve brought back? Then you are SOL. How stupid and unreasonable is THAT?!! Can you imagine a retailer like Shoppers or Canadian Tire having such an absurd policy?
When Danforth’s charming store manager (I’m being sarcastic here. Trust me… she was anything but) informed me of this, I was gobsmacked. I could not believe it! So that means, dear shoppers, that if you buy something here and it falls apart, which is very possible given the poor quality of the merchandise, they will not refund your money. Nice little scam, yes? No wonder they’ve done so well.
Now if this weren’t enough to convince you, I bought my friend one of those plastic wine cooler things. She used it twice and the second time, it ended up leaking bright blue liquid all over her white carpet.
So the next time you are tempted to visit KSP, thinking you are going to get a bargain, think again. All you will get is ripped off and if you attempt a refund, really pissed off.
Oh yes… I did contact them and they stand by this stupidity by using the defense that «it keeps their prices down.»
You want good quality kitchen stuff? Go to the Cook’s Nook, just a few steps away. Prices are a bit higher but the quality is so superior and they are very reasonable about refunds.