Grocery Gateway

Service is reliable, produce is fresh and customer service is always helpful if there are any problems, but the website is really buggy and truly sucks. It needs a major upgrade. There are so many steps required just to update your order, it’s silly — they need to study the Peapod and/​or Safeway websites in the U.S.; they are just so much more user-​friendly and simple. I have actually abandoned orders sometimes due to frustration with the website and gone to the grocery store.

I love online shopping. I love delivery, gimme apps and Über. I love doing transactions with my computer instead of out in the real world. All of this love would make you think I would have been using a grocery delivery service for sometime now, but I had resisted. It was kind of the last thing I put my foot down about. I mean, once you’re getting your groceries delivered, there’s kind of nothing else left. You could hole up for an entire winter and survive. Hell not only survive, but thrive…
Last week, at 9 months pregnant I gave in. I’m asking too much of my man as is, and another grocery run seemed to border on cruel. So in bed I lay signing up for Longo’s Grocery Gateway and then typing in my order. The app is super easy to use. The confirmation email is very clear. They delivered exactly when they said they would, and I paid debit at the door. Yep, we’re thriving, folks!

During the 3 months that I used Grocery Gateway, I found that the vegetables weren’t fresh and the treatment received from Customer Service was appalling.
I’ll be trying out another grocery delivery service in Toronto.

What a fantastic service! Groceries at a click of a button, delivered right to your door! Living downtown without a car makes grocery shopping a huge pain. Grocery gateway usually has everything I’m looking for, and if they’re out of stock on an item, they’ll replace it with something comparable. They deliver within an hour and a half window so you’re not waiting around. Your order is hand picked and they always inform you who shopped your order. The produce always looks great. I wish I had discovered this service sooner!

Grocery Gateway is a great food delivery service that capitalizes on those who enjoy online shopping, present company included. We’ve been using the service once a week for the past 4 months.
My positives are the convenience, the accuracy on orders, and exceptional customer service (both on the phone and delivery service people who we chat with).
My negative is that GG has consistently been unable to estimate their delivery times within their 1.5 hour window. Their deliveries have been constantly late and they don’t set expectations well — I was told that the delivery would be on time and I’m waiting an hour later for my groceries… this has happened three times. So 3 out of 12 deliveries have been late. That’s a 75% success rate…
For a service that offers convenience, they surely are becoming inconvenient.

Love Grocery Gateway. Convenient that I don’t have to drag the kids around. I also have have limited trunk space with the kids carseats and strollers in the vehicle. It’s soooo worth paying a delivery fee.
Sometimes I don’t get everything I ordered and I’ve been pretty impressed by the fruits and veggies they chose for me as I was reluctant on that front.
The website looks old but it gets the job done. Since all free time has been lost to kids, Grocery Gateway has been a life saver.

How have I survived without Grocery Gateway? I have been using this service for just over a month… love it and will continue to use it! Great customer service over the phone, prompt friendly delivery. Reasonable prices, great product selection, including items from the Beer Store. Highly recommend especially if you don’t drive and you live in the DT core and are limited to the smaller expensive grocery stores.

I was holed up at home for a few days due to an illness so I decided to try these guys out.
Despite the somewhat dated look of the web site the ordering process was very simple and straight-​forward. Since the groceries come from Longo’s the prices in some cases are a little higher than what you’d pay at say, No Frills or Food Basics, but not by much.
I placed my order at around 5PM and was very surprised to see that they are able to deliver early the next morning (you can select from several delivery windows during checkout). The driver arrived right on time (he called a few minutes before arriving to make sure I’m at home) with everything I ordered packed neatly into cardboard boxes. Wow!
The only additional cost (over and above the groceries itself) is a $ 9.99 delivery fee, which all things considered is very reasonable!

Typically I take the car to do groceries, but I recently received a coupon for these guys so I thought, ‘Why not? I have other things to do rather than roam the aisles of a grocery store. Let the food come to me!’.
It took me sometime to make a list on the site, but I did it. I found that it was easier to pass on the last minute additions I always tend to drop into the shopping cart at the store, and then regret. I could also see my total as I shopped so that I could stay on budget better (which never happens when I go in).
When the food arrived, I was impressed. I had ordered a bunch of frozen food and produce. The frozen food was frozen, the produce was in good shape. Paying with interac at home was nice too.
Overall the experience was good. The only thing that sucked a little, was that I ordered a loaf of bread that did not make it to me. I guess they ran out from one day to the other. So here I was with all these delicious sandwich toppings, but nothing to put them on :’(. I wish they had some sort of a call or email service to let me know something wasn’t coming in advance or to ask me to choose a replacement.
Still, one out of 30+ items not making it, was not the end of the world.
I will likely use them again :)

I’m not a reviewer person by nature but hey… I have to say my first order with Grocery Gateway was perfect. Great customer service, great meat and produce selection and the whole idea of grocery shopping while watching «Homeland» is hard to dispute. The service charge was the same I’d pay for a cab and now my Sundays are free to not stand in line at the checkout listening to a mix of Phil Collins and sad babies. I guess this post shows that I’m not a reviewer person by nature, but I’m so enthusiastic about this new way of shopping I just had to say.

I’ve used Grocery Gateway for years and years, and have found this to be [relatively] true: If they advertise something with a great sale price, they probably won’t have it. Even if you order it the day the sale starts, or near the end of the sale when they might have restocked. Disappointing, when you put your whole order together because you really just wanted 3 boxes of those yummy cookies marked $ 1.50 off.
Ah well.
On my «personal notes», I have a special request to please deliver items with the longest ‘best before’ dates. And the milk, yogurt, boxed goods, etc. do arrive with a pretty long shelf life. I appreciate that.
But the produce has been inconsistent, so I don’t bother anymore.
Even though I am walking-​distance from two major grocery stores I still find Grocery Gateway worth the delivery charge. I appreciate having those10kg containers of cat litter brought to my door, thank you. And by shopping the weekly specials I save enough to cover the cost of delivery.
[Plus, some regular-​priced items are just plain cheaper than elsewhere.]
In my neighbourhood they deliver within the promised time, which is a big plus. And if there is a mistake in the order, they will correct it next time out.
All in all, works for me.
[And I probably didn’t need those cookies anyway.]

Grocery Gateway is a fantastic service. My husband and I own our own business and so we are always working. We don’t have a car, so walking to the grocery store every few days so that we don’t have to carry a bunch of bags at once gets very time consuming and is more expensive than doing a big shop all at once. We found GG and could not be happier. We actually save money using their service because we don’t buy stuff we don’t need when like we do at the regular grocery store (going hungry, etc.).
Sometimes there are mistakes made and we have to call and they always, always respond immediately and do what they can to make every transaction go a smoothly as possible. The customer service is one of the best out there.
Highly recommended!

Love the concept. Delivery is fantastic, staff is fantastic, but the freshness of the food… is very questionable.
I had a pretty bad coconut which made me sick and some of my vegetables were… not the best quality.

Food to door service. I love it! Especially good for those who hibernate in winter.

I have been using Grocery Gateway off and on for a number of years. I love the ability to just sit at my computer and click. Some may call it more pricey, but if I factor in how much I would pay for a taxi to get home after some grocery shopping it works out to pretty much the same.
I have never been disappointed with GG. The deliveries are always on time and the staff is very professional.

I have been using Grocery Gateway since I moved to Toronto in 2001. Back in the day they weren’t owned by Longos and although the service and product selection has improved over the years thanks to Longos, they have also stopped taking cash at the door and delivering booze!
Fast forward to my latest experience and things are still good. Their selection is pretty good, and they are pretty good at adding new items if there is something you need that they don’t carry. The prices are pretty similar to other premium grocery stores (Loblaw, Metro, Sobeys) and their produce is always super fresh.
The $ 9.95 delivery fee is a bit steep but fair considering that is what a cab costs me from the grocery store… and lets face it grocery shopping online at 5am in your underwear is awesome!
My only advise would be to make sure to check your order when you receive it. Sometimes they miss an item and charge you for it… it’s not a big deal though, just call the customer service number and they will either come back and deliver the item or credit your account.

I enjoy the concept but I think the service and quality leaves a lot to be desired. For example, they give you the option to Accept Substitutes, which I have previously always declined but after 12 things didn’t show up in my last order, I figured, hey, why not… big mistake. They substituted for a different brand (though same item, same weight) that cost 20% more. Also, frequently they send items like meats or milk that are out of date that same day. Common sense tells you that I can’t eat 3 things of chicken that are all out of date on the same day, nor can I finish a carton of milk by the next day. That said, with a new baby at home, I put up with it for now.

Ok, so I’ve been using Grocery Gateway for 5 weeks in a row now and I’m still liking it. Heads up, don’t order bread. I ordered the baguette and it wasn’t fresh. I complained and I got a credit for it so now I know that customer satisfaction is important to these guys. Also last week I had a coupon for free delivery so that saved me the $ 9.95 delivery charge. Produce has been consistently excellent. Remember, this is Longo’s so the produce has a rep for being decent. They also carry organics which I like. They are continually adding new product lines and I get an email each week with the specials, savers coupons, new product announcements etc.
I thoroughly check the weekly specials. What I like is that they bring the groceries in these fold up cartons that you can collapse for easy storage and then the following week I give them back to the delivery guy. Prices are competitive with all major grocery chains so for the time and effort it saves me it is worth using this service.

This was shaping up to be a five star review until the moment I unpacked my groceries.
I started using Grocery Gateway in 2002 — at the very start — and was consistently impressed with the service but then went on hiatus for a few years because I had access to a car. Yesterday was my first time ordering since 2005 and I was hoping it was going to be another five star experience, but alas.
The online ordering process was perfect. The email notification was perfect. So was the availability of delivery times. The delivery dude called me 30 minutes before my delivery window saying he was running ahead of schedule and asked if I was around to accept, and I said yes. He was polite, friendly and accommodating, hauling my grocery box right up to the third floor and onto my kitchen counter. The payment process (debit) was a snap and my cold food was sufficiently cold and intact. So why two stars?
Half of my order wasn’t delivered!
Now I ask you — if 50% of a person’s 18 item grocery store order is out of stock, wouldn’t you alert the customer to this fact? Perhaps an email or a phone call saying «Hey, half the items you ordered aren’t in stock and you specified no substitutions — do you still want us to deliver this or wait?» Because I can guarantee you I would have waited to place my order and rejigged my cooking schedule.
Now not only do I not have all the items I need (and wasted $ 10 on delivery for a small order) but I have to GO TO THE GROCERY STORE TO GET THEM. Which is why I was using Grocery Gateway in the first place — to avoid leaving the house. Urgh.
I’m sure this will be resolved once I call customer service, but this seems to be a bit of a flaw in the order process.

Who am I? Judy Jetson? This is like they dreamed the future could be! Back in the 50’s, the 70’s and even the 90’s ordering groceries in your kitchen was a thing of the ~~future~~. The future is now (and has been since at least 2002). I’ve been ordering from GG for so long it feels like yesterday when Longo’s bought them out (it was 2004) and now a person physically does the shopping at a local Longo’s and delivers your fresh, frozen and refrigerated groceries right into your home. Even if I had a car, the lugging of groceries from the trunk into the kitchen inevitably winds up with a broken jar of soup and smushed bread and leaky milk. Well, not at Grocery Gateway. Groceries are delivered by professionals onto my kitchen floor. You always must go through the list to make sure you got it all. If they left something in the truck or forgot to pick it up, but charged you for it, they will credit your account. If your bananas are banged up, call customer service– they will credit your account. Leaky milk? Stale bread? Expired meat? Credits to your account. If you don’t have a car, the delivery charge of $ 9.95 more than pays for itself if you had to take a taxi to Metro. Prices are comparable to Loblaws– not a No Frills kind of place! If you have ever been at the grocery store and wondered if you had a bag of flour or forgot how much toilet paper you had left– this is for you! Simply sign in, select from «my store’ of the items you commonly buy and then walk around the house seeing if you need more TP or how much flour you need for that recipe. Or put in an order like a shopping list throughout the week and set a delivery time later.
Sure, you have to be home for the delivery, but you can pay with credit, or interac. Choose a 2 hour window of time that’s convenient for you. Be home and wait for the fresh veggies, heavy containers of liquid detergents, juices and milk to arrive.
Have them deliver to your home-​bound grandmother or new moms who have a lot to deal with already! Impress your friends and relatives with statements such as, «I order my groceries online!»
A+ Customer Service, too.
Friends always say, I really like to go grocery shopping. Well, I thought I did, too.