Fitness Depot

When you walk in the staff pretty much treat you like you’re invisible. They don’t make eye contact or even acknowledge your existence. When I approached the guys at the counter, they were very unapproachable and borderline rude. The funny thing is, once you start talking to them about power lifting equipment and working out they start to warm up and their attitude changes. I get the feeling they are power lifting enthusiasts but feel like they are above the average customer looking for cardio or general fitness equipment. They were much nicer to me after they realized I had power racks and barbells. Using proper terminology for equipment and exercises was also key, otherwise they’ll treat you like you’re an idiot. Not the best customer service I’ve had, especially since it’s not a very high end professional store. I would say, if you’re not into fitness and you’re a general user, look elsewhere. Otherwise, know exactly what you want and do your research beforehand. The staff is there only to bring you your parts and accept your money. Prices are very good, especially for Amstaff products. Very competitive.

This location is just off Yonge. It’s more of a warehouse than a store. I looked at a few items on their website but when I went to pick them up, the staff were totally useless. They were too busy unpacking boxes. Once I changed my mind on buying some heavy duty mats for my home gym (totaling $ 150 for a very small area), the employee gave me a lot of attitude.
Their equipment is far better in quality than what you’d find elsewhere (e.g. Walmart) and so do expect to pay considerably more.
My suggestion is to try their other locations for better advice and choices.