Kirmac Collision & Autoglass – Port Coquitlam

Normally I wouldn’t give a company that «messed up» as seriously as Kirmac does 5 stars out of 5. Or even 4, 3, or 2. But, when a company *does* make a mistake (and who doesn’t from time to time?), how they deal with it speaks volumes for their business character and the type of work you can expect from their establishment.
We had our Dodge Caravan in for repair (replacement of the front bumper and hood). Since it was an insurance claim, they were very helpful in assisting my wife in obtaining her rental car from the establishment next door. A few days later, they called saying it was ready for pickup.
All seemed great, until the next day when we took a longer drive (about 30km) in the van, when suddenly all the transmission oil sprayed out of the van within a 50 foot distance. Once we’d calmed down from the fear of buying a transmission, we realized that perhaps something went wrong with the re-​assembly.
We had it towed back to Kirmac that day (it was a holiday), and received a call at 7;30am the next morning from the Manager (Pan) (we hadn’t even called him yet). He said he’d immediately look after it, and did so. It turns out a clip either wasn’t tightened properly (or broke enough to not be tightened properly), and he arranged to get new clips, have the vehicle inspected by the dealership, and detailed the engine and chassis to remove the oil. Finally, he also arranged to pay our tow and taxi bills.
Needless to say, I’m impressed. They may have screwed up (true), but they certainly bent over backwards to make it right. And did so.
Great job Kirmac, the repairs look great.