Lids

The only thing that saves this place from being a one star is their merchandise. Every single time I’ve come here (about 5 or 6 times now), we’ve had zero customer service. Twice, the assistant manager has been on the phone with his feet up in the back for a solid 20 minutes talking to his buddy on the phone, and only moved to ring our purchases through (he never hung up his phone). The other times we’ve dropped by, no one has ever asked us if we need help finding something, or even said hi.
The only thing that remotely saves this place for me are the hats that I purchase. I like their selection, though I do wish they had more female specific hats (the only ones they really have are one style each of Nike, Adidas, and Puma and a pink ball cap). A little more feminine variety would be nice. That being said, if I’m buying something for my boyfriend I never leave empty handed.
I really want to like the staff here, and I come in with hopeful expectations every time, but I’m always let down. Hopefully management will change at some point and they’ll hire people who actually enjoy their jobs (or at least pretend to. Hell, at least say hi).

All right. I’m a hat enthusiast. I have a lot of headgear, but I am a collector by nature. And when I receive random compliments from women young and old, it encourages me to buy more.
So if I happen to be in one of the 4 malls with a LIDS, like clockwork, I will strut my way into the store to look around.
You know you have a problem when you want to buy a Kangol 504 hat in every outlandish display of colour offered. The unmistakable classic design is just so cool — Just ask Date Mike aka Michael Scott. Plus I look smooth in them.
But enough about me. :P
My rating is heavily (or exclusively) based on the Kangol selection. While I love the standard 504 shape that has put Kangol on the map, I am open to military style caps. LIDS tends to stay Ottawa-​public-​servant-​über-​conservative in their colour and style offerings.
If I were to find a hat that goes with my vintage Harris Tweed jacket, my review might double in stars.
I guess I just wish they offered more diversity from common baseball cap. And the surprisingly large section of comic book character hats doesn’t count.
As ballcaps are their primary offering, realize that LIDS’ offerings are based on the tastes of the National Capital Region. That being said, the hats in this store appeal mostly to teenagers.
This LIDS store is in the south eastern corner of the mall, across from the food court and next to Loblaws.