Centretown Veterinary Hospital

I am very impressed with Centretown so far! Appointments are available on a fairly short/​flexible basis. Staff is friendly. The vet I saw (Dr. Penny Waite) is attentive and clearly cares about the animals she sees. She is the first vet to bother trying to treat my cat’s herpes-​related upper respiratory issue. She called me at 9:30pm after my visit with blood and urine test results, and answered a follow up question by email as well.
The prices are fair and in line with what I’ve seen at other vets.
I kind of stumbled upon this clinic because I live a couple blocks away from it. I am so glad I did.

Came here for an emergency with my tiny 10 week old kitten. Staff are great and very accommodating. They shuffled things around so that we could come in last minute (twice in one day), which was incredible. We saw Dr. Penny Waite which was so good with our kitten. I’ve never gotten so much time and attention from a vet. She was extremely patient, spent a lot of time talking to us and examining our little one. The best part was the follow up after the visit where they checked up on us two or three times by phone. Highly recommended!

Yesterday was my kitten’s first appointment at the vet — his name is Arthur. We arrived early and were both (!) greeted upon entering. I’m assuming this is the norm, as to work at a vet you need to be an animal lover. Regardless I thought it was sweet.
While waiting I noticed that they have two huge cats strolling around, the clinic cats. They were very calm and didn’t disturb Arthur, who was surprisingly calm also, after being outside in the carrier for the first time ever.
About 15 minutes before the vet was ready to see him we were brought into the examination room by the receptionist. Arthur came out of the carrier and snuffled around for a bit then we popped him on the scales to see his weight (0.75 kg — so tiny).
In the back of the examination room there were glass doors on the left and the right. These led into other examination rooms — Arthur kept peeking in on Douglas the dog who was getting some vaccinations. It was nice to have glass doors vs. solid wood doors, it made the whole visit feel less scary for Arthur I think.
The vet was wonderful, she was very gentle and loving towards Arthur and sat down on the ground so that she was at his level. We gave him his first pill for de-​worming, his first vaccination — with the assistant there to hold him and me there to distract (he was very brave), and I was shown how to clip his nails. The vet gave me a lot of really useful information and asked a lot of questions about Arthur’s behaviour, diet, etc. I received a big information package before leaving, and Arthur got lots of praise and cuddles for being such a good boy.
The receptionists were wonderful once again on the way out, and I couldn’t have left feeling more satisfied. We will be going back in 4 weeks for his next vaccinations. I have no doubt as to whether or not this will be my primary veterinarian, they are fantastic.