Carta Magica Ottawa

Went in to get some heroclix boosters a few months back and got such great service I keep coming back. I now come in every Wednesday for the heroclix tournaments and love that they are very good with new people re-​learning how to play. I really like the staff and the owner and his girlfriend are both easy to deal with and always willing to help you find whatever you need. Alex (the owner) made sure this week we had a tournament to play in even when the normal judge was out of town. On top of that he even gave out way more prizes then normal too. I would recommend it to anyone looking for card or board games.

Friendly helpful and very knowledgable staff. Good prices — cheaper even than Walmart for cards.

This was my second time heading to this store in hopes if finding a board game, and the second time I have been absolutely floored by the lack of customer service.
When we walked in at around 6:30pm on a weeknight, the entire store was deserted but there was a tournament of some sort going on. Te same thing happened the last time we came. I’m all about having tournaments, but these instances majorly hindered the business. The first time we went in there was literally no staff at the counter. Even after waiting, no one ever came and no one asked us if we needed help. The second time we came, there was someone behind the counter, but when we asked for help he said «I can’t help you, I don’t work here,» in an incredibly rude tone. I couldn’t believe this!
We then wandered around looking for the board game we were on the hunt for, and still, no one seemed to be available to help us. On our way out the door, someone told us to «have a good night.» When we asked him if he actually worked there, he said yes and asked if he could help us. He told is he had the game we were looking for, but not the version we wanted because «no one carries it anymore.» (Note: we found it down the street at Mastermind Toys — ha!)
Unless you enjoy the tournaments they host here, I would avoid this place. That is, unless you check their schedule and make sure not to go during one of their events.