Bill & Dave Computer Repair

I brought three devices with cracked screens to be repaired by this company — an iPhone, an iPad and a Macbook. First — the service… it took much, much longer to repair the iPad and Macbook than we ever would have imagined (approx. 5 weeks for the iPad and 2.5 months for the Macbook). Called multiple times, and was told that they would call me back, never to hear from them again. For a while, I actually thought that they had just taken my devices and left town. But I eventually reached them.
Then when I got the devices back, there were serious problems. Within a few weeks, the screen popped off the one corner of the iPhone and then cracks appeared. They refused to honour their «6 month» warranty, claiming that we physically damaged the phone, but I can guarantee it was in a very high quality case and never dropped. The screen was low quality and just started popping out of the frame. The owner was extremely abrasive to me by email, refusing to honour the warranty and sending extremely long emails complete with swearing and insults about how he would not be fixing it.
The iPad screen was also of a very low quality. Horizontal lines are faintly visible running up and down the screen and the screen flashes on and off, unless you are working on a flat surface. I have not tried to take it back in for repair because I don’t want to be without a device for another 5 weeks +, and the experience with the iPhone was completely off-​putting.
The Macbook was repaired with a refurbished screen, which we were assured would be «like new». However, it had multiple dents are large scratches in it. I did not want to wait any longer for them to work on it, so accepted it as is, but was definitely disappointed to get it back in that state.
All in all — I would not recommend. They are extremely rude and unprofessional and I have been very dissatisfied with the quality of their work.

Here is the story: I was told the ordered part would arrive in 7 to 13 days. It even said so in their written notes. Verbally they told me the laptop will be ready in 3 – 4 weeks. I patiently waited 7 weeks, no complaints. When I finally called, no one offered any apology or explanation and said their estimates bind them to nothing, told me I’m «yelling» (not at all), and hung up on me.
I took my laptop back untouched, brought it to another place and it was ready in under a week.
They tried replying on my google review, denying it was Bill (lol) and saying they simply fell behind (for 50 days), and again accusing ME of poor communication skills… I am simply presenting the facts, the same thing I tried to do over the phone: 50 days, rude personnel, no apology and no explanation.