When we first moved to the area we would have friends over and order pizza from Gino’s every weekend. They had a walk-in special; an extra large one topping and a dipping sauce for $ 9.99. I started having issues after we switched out our regular order of pepperoni for extra cheese instead, or sometimes double cheese(by paying for another topping). I mean, they were always a bit skimpy on the cheese, but to order extra, or pay for double, and get the same amount is not right. This happened quite a few times, so I decided to mention it the next time I called and put in an order. I told the lady taking the order to please note we have not been receiving enough cheese on our last few cheese pizzas. As in you could still see sauce everywhere. She said if we are ever not satisfied, we need to call and complain right away. We picked up our pizza, and AGAIN, the cheese was non existent. My boyfriend was hungry so he grabbed a slice while I called the customer service line. Once I got through, I explained what had happened and the lady asked if any of the pizza had been eaten. I said one slice was missing because we were hungry and she said: «Sorry ma’am, we will only replace a pizza if none has been eaten, so the only thing I can do is put in a complaint to head office, if you like.» I said yes, and we never ordered anything from Gino’s again. After almost a year of ordering from the same place, they lost a weekly customer over a bit of cheese. If you are looking for chain pizza, Dominos has much better food, and much better customer service.
Paige D.
Tu valoración: 1 Oakville, Canada
I find that the men who work here are very creepy. The pizza is mediocre… a little greasy. Had a pizza delivered once to my home, it was a younger indian guy, he was stumbling all around looked like he was drunk to me. Not good if he was drinking and driving.
Vinnie V.
Tu valoración: 1 Toronto, Canada
There was hair(not just one hair, like a bunch of hair) in my pizza, it was obviously hair from an Indian person, i’m a blond Caucasian definitely wasn’t mine. When I asked them to fix the problem they accused me of trying to scam them, yet I walked out of the pizza place went to my car and literally came back 2 minutes later to show them. I’m blonde! the hair was black an matted!
Chloe L.
Tu valoración: 1 Toronto, Canada
Ordered a couple pizzas from here since their special was better than other competitors. When they arrived, I noticed one of the boxes had oil leaking out of the bottom. As I opened it I realized the entire half of the pizza box was literally filled with some random oil and had soaked the pizza to the point where it was a soggy mess. The second pizza wasnt anywhere near as bad but still incredibly greasy to the point of staining the bottom of the box. Literally the most disgusting thing I’ve received from a delivery person, definitely will not be ordering from here again.
Artur J.
Tu valoración: 3 Oakville, Canada
I have actually never ordered an entire pizza and usually just quickly stop for a slice when I go here but I find somehow they are always fresh! The crust is nice and thin(but not too thin) meanwhile the grease is not dripping off the slices.
Cailen s.
Tu valoración: 3 Oakville, Canada
Gino’s pizza is as standard as delivery/take out pizza gets. Which is to say that it’s tasty, but will not blow you away by any means. I usually just walk in and order something and then go to Rabba, which is next door while the pizzas are being made. They have a $ 6.99 medium pep walk in special which is a pretty reasonable deal.