Apple Store

Spotty customer service. I called them Saturday morning to ask about the difference between a Macbook air and pro and the person… Yari (?) was very friendly, patient, and helpful.
I went there in the evening and all their employees APPEAR busy. All you really have to do is hail one down if you need service because most were talking to each other. One man with a cap walked by and I called him over and he was helpful for answering some simple questions. I then asked a girl who was standing at the front for help. I think she was tagteaming a sale because her coworker was beside her and she was open to answering questions, but didn’t move much. Then this one guy… I hailed him down to ask a question about setups and he was incredibly condescending. I went to the girl at the front to ask for the product. I found out that they had no cashiers and the person who helps you basically cashes you out.
We went to the bar to wait for help in setting up… we sat there for maybe 15 minutes. Guys, if you know simple english and can follow instructions, you really don’t need to set it up right there. We sat there waiting for assistance from an employee named Nora, but she was helping someone else, so there was already a queue of 4 people ahead of us. She was patient and friendly though. We ended up setting it up ourselves and were on our merry way.

I like IOS devices but I truly, truly hate how Apple Stores! They are always so crowed, there is no one ever available to help you, and there is always a line up for anything!
The staff at the store have to be the worst, they seem to busy on there phones or ipads to actually want to help you. Every time I as any one of them anything I always get the same answer «I can’t help you with that» then they point to where I should go or to whom I should be asking this questions. Plus they say it with a condescending tone, like I am an idiot for not knowing that even though he/​she is an Apple Employee they cant help me. Like I am the one that should know who does what role at the store!
I understand that most of the people in the store at any one time are not there to shop and that Apple can’t really control this, however, why the store always so crowded! Why, I don’t get it! Every time I have visit this particular location I have how I have to serf through a crowed to buy one thing! Get it together Apple!

I now see why this store has such a low rating. You see a lot of red shirts employees congregating at the back and it seems you need to beg them to sell you their product!
Went in and asked how I can buy a laptop, guy told me to wait and he’ll send another person to talk to me, waiting around 15 minutes no one came. Approached another guy and. practocallu told the same thing wait… got tired of waiting and eventually left.
Apple if you’re reading this you need new staff. I know you make billions but here’s a sale that’s in the bag and you lost the chance twice. Plus now I have to tell people to stay away from this location.
And one more thing, the store feels filthy.
Ended up buying from another store, not an apple store.
So people, stay away for two things
1) Those electronics in there are filthy having been touched by so many people and never sanitized.
2) You’re better off asking other people than those in red shirts.
Apple do us a favor and at least ask them to hide instead of chattering at the back while many people are waiting for assistance. Worst store I’ve ever been!

Struggling between giving a good review or a bad review, as I have had both excellent customer service here and terrible, with nothing in between. This visit was one of those terrible service days. It took me a week to book a genius bar appointment to fix the broken glass on my phone. The «tech» who I was lucky enough to get took a very brief look at my phone and told me they will need to replace the whole thing. This isn’t true, as my hubby had the same problem, at another apple store and they happily replaced the glass, without replacing the whole phone. This location really depends on who you get, and how busy they are. I have had amazing customer service here, very quick, and very easy to work with. And I have had terrible service, much like my most recent visit. Less busy locations are more likely to work with you and fix your problem without replacing your whole phone. Will I go back to the Yorkdale location… yes most likely as it’s the most convenient location for me. For broken screens I am not likely to return here though.

Terrible experience. They took my computer (6 months new) for ONE WEEK to work on it for ONE HOUR (i saw the work order). i picked up my computer after having the keyboard replaced and brought it home. still broken. i have been on the phone with them all day asking them to please replace my brand new computer. i am getting nowhere. this store does not care about satisfying the customer. such a shame because i do love apple products. terrible.

This place is a special sort of hell.
Did you make a Genius Bar appointment for 10:15am? Maybe someone will come check on you at 10:50am…maybe not. Who knows! What, do you have somewhere else to be? Hahahaha! No. Surely you just wanted to rot away your morning, counting blueshirts milling about. Don’t bother wondering why they had so many open slots for 10:15 if there weren’t going to be enough staff on hand. When someone eventually decides to acknowledge your now 45-​minute late «appointment», it will take them all of 5 minutes to tell you they don’t have the parts and suggest you visit an authorized service centre.
You know when I would have loved to know that? 10:15.

This store provided me with one of the worst experiences at retail I had ever had. I went in to the store hoping to have my phone replaced as it had a manufacturer defect. Of course this may sound unreasonable to some, however 4 of my close friends had achieved the same thing in the past few weeks. Not only did I not receive a new phone, but I was bounced around by multiple employees who all gave me terrible excuses for why I was not getting the same deal that my friends had gotten. They tried to get me to take part in a repair program, but they had no loan phones on hand, so said they would call me when they did. I never received a call.

Retail sales people should be treated with respect. However respect goes both ways and this store (and its manager) are lacking in human respect towards customers. I experienced the «geniuses» in there are condescending and dominating. Unfortunately they talk down to you like you are stupid and couldn’t possibly have any technical knowledge. Their disdain is unmistakable.
Before even seeing a genius, I came in twice to have my computer look at and was turned away, when I tried to book an appointment online at the store for the next day the manager smugly told me, «See, all the bookable appointments are gone, you should have done this earlier!» On top of that the next time I came in I happened to come in dressed smartly.
Then the genius who was supposed to be helping me kept trying to flirt with me and purposefully touching my finger as he «explained» about my laptop. He made a big show of having me wait a long while he made a big show of talking to a every customer without an appointment who came in after me, because it was such a task to have a short conversation with me and hand me my computer back. In addition he smugly told me, «If you lose your data after us opening up your computer it’s not our responsibility.» I left feeling slimed. I came in to get some service for my computer and I was treated with such condescension, not to mention being treated like I was a plaything for this employee. Act professional please, flirt with women (who want to flirt with you and are not there talking to you because they have a computer problem) on your own time. I’m not even going to address the issue of «customer service» at this store. I’ll avoid this one at all costs in the future.

Super super super bad service if you have something for repairing. I will give no stars if I can！

One of the best Apple Store in Toronto. I go there after college to spend some time before my work.

Went here to purchase headphones and I asked the gentleman in the front to have someone help me. He suggested I go over to the headphones section as there should be an associate there who can help me. After 10 minutes of standing there, still to no sign of anyone. Went back to the gentleman who then directed me to another man in another section. Went to him who directed me to another person, went to that person and waited 10 more minutes who said he can’t help me. At this point I saw an employee nearby the headphones section so I walked to her and that’s when everything went even more downhill. I asked her if she could help me and she replied «no», like just a simple no and nothing else. I probed further explaining I was sent around a few persons and if she could get me someone who can help me then. She replied no you can just wait here in this section there should be someone working here. Then she walked away from me! I stormed right back to the gentleman in the front of the store and that’s when my pregnancy hormones became enraged, I calmly informed him I was sent around to 4 different staff and the last lady was so rude to me, how did she get this job with such poor customer service and attitude??? Gentleman knew how pissedddddd I am and immediately he personally got me an associate to finally help me. All this and I didn’t ask to speak to the store manager to complain because it was around Christmas time and I didn’t want to create trouble for the rude lady. I’m never someone who complains but this definitely will have no to not shop at this location moving forward.

I received great service at the genius bar here! The staff was very helpful and figured out the problem I had quite quickly. Thank you for saving my computer!

What a surprise, walking into a full house at the Apple Store. I stood around looking for an open sales person, which was surprisingly not a long wait. They moved about a year ago to this new location I found funnily close to the Microsoft store. This location is much larger than their previous location.
The guy serving me was helpful and honest, he told me what he felt my needs were and wasn’t pushy in trying to get me to spend more on needless upgrades. He showed me some neat things I didn’t even know where possible.
Got home and set up the machine with ease, and couldn’t be happier to see the end of my PC (Piece of Crap) era. I don’t see myself turning back from Mac.
The only reason I knocked off one star was because I was told there was a Magic Pad in the box. I ended up back here the following day to exchange the mouse for the pad, and Yorkdale is always a nightmare to find parking at.

The people who work here are super awesome and go out of their way to assist whenever they can.
If you need technical help, make an appointment for service prior to coming in and are on time, you will have no issues with service at the Genius Bar. Its all easily booked online on their website (
) under Genius Bar.
Be sure to give yourself lots of extra time to find parking tho ;) Oh Yorkdale!
Best Apple Store in the GTA, in my opinion.

My daughter had a Genius Bar appointment for 945am to fix a hard drive that was toast… so much for Apple quality… it is no better than anyone else
The guy started arguing with me as to how I was to come back at 315pm
Sorry but its for 945am and just make the effort to accommodate me even if you clowns screwed up
He told me to that there was not much he could do
Manager right now!
The manager starts off the same way looking at his iPad and does not see you in the schedule and how he does not have anyone to assist and blah blah blah.
Can you only get help with an appoitment?
I bought a $ 1500 Mac Book Pro and it is garbage after 3 months with a hard drive failure. Their service is gArbage, their respect for the consumer is garbage and they treat you like garbage.
It was cheaper for me to go to Staples and get an Asus laptop for $ 399 and get on with my life than have to deal with this issue
I threw my iphone 4 into the recycling bin after the ios 7 upgrade turned it into a dumb brick
I love my Samsung phone and hung up on Apple
They will be the next RIM
Apple really needs to work harder at improving the customer experience. They used to be great and treated you like they valued your business.

Worst service ever. Came in and no one helped me. I told four employees that my top right button wasn’t working and directed me to more people. Finally some employee named Nadia told me I had to make an appointment for them to take a look at. I left completely upset. Hate this store.
Only reason they even get a single star is that it’s a beautiful large store area!
–CL

Went in on Tuesday morning hoping that the store would not be packed. I wanted to purchase an ipad and a few accessories for my phone. Went in, looking for help from an associate. Found four of them standing around in a huddle talking away, so I asked them for help, and they said that they are technical help, that I needed to look for an salesperson… Ok, point me into the direction of one… my answer was, ask everyone else but us.
…What?
Every apple associate is wearing a blue shirt. How am I supposed to tell them apart from technical help to sales associate.
Left right away and I don’t think I will be getting that ipad after all.

Far superior as compared to the one at the Eaton Centre.
They’re no where near as packed (though the store is smaller) and most people are there to actually BUY something, not just to check out the latest iWhatever.
Also, the Genius Support is far superior. They seem to know what they’re talking about (I can’t verify this, as I know nothing about hardware or software). But I can’t count the number of times I have taken something to the Eaton Centre (I have owned 3 MacTops, 5ish iPhones and assorted mp3 players) and they have either misdiagnosed the issue, told me they couldn’t help, said the warranty didn’t cover the repair, tried to sell me something unrelated, or ignored me.
I have cried. Been frustrated. Then made the trek up here. Time and time again, I have been welcomed with open arms, a quick repair, or a free over night repair. I no longer go to the Eaton Centre.
This place is awesome. Rock on Geniuses! Also, must mention, the most entertaining characters come to this place. You will not be bored.

My main interaction with this store was lining up for close to 8 hours for the iPad 2. It was my first time lining up for any electronic device and I wanted to try the whole «lining up for an Apple product» which has become a big thing in this new wave of products. Sort of like a «right of passage» for nerds, fanboys geeks whatever you might call them/​us?.
The thing about this store is that it proclaims to be the flagship store in Toronto but the Eaton Centre gets all the attention due to it’s more central location. As a result while the line ups for opening day of items stretch far and wide downtown, the line ups here even 3 — 4 hours prior to release is considerably shorter than the Eaton Centre location.
As for the treatment you get while waiting in line, it’s spectacular. Apple really likes to take care of it’s biggest fans by providing free snacks, water and coffee. The employees are extremely friendly and chatty. They brought out the smart covers prior to release so that we could play with them, decide which colour etc we preferred and they have a very solid system of making sure that the people who got there first did not get cheated one way or another by line jumpers. And on release everyone is led in with a personal employee that helps them choose what they want etc. Very efficient.
As for a normal operating day, it’s very typically «Apple» always crowded but not the longest waits to get someone to help you out with.
The products on display are always fun to play with/​check internet if you’re in an urgent need.
And their customer care is really second to none in making sure you’re fully satisfied with your purchase.
Despite all this I’m still a PC person, higher prices for lower specs keep me sticking to Dell, but I won’t be surprised if my next laptop purchase ends up being a Macbook Pro.

Dear Apple Store, Why do I hate you so much? ummm well because this store is useless!
«GENIUS»; even if I was being sarcastic, I couldn’t use this word for the people they have working here. I generally have horrible experiences each time I come to the Apple store, and I honestly don’t know why they have to be much morons!
I have been having troubles with my iphone, which I treat like if it was my baby, it has never even touched the floor! Randomly one day I noticed my phone had stopped vibrating, and it was driving me nuts! I needed my vibration to work in my phone because alot of times I do not hear it when it rings but I can feel it so I took it in and I made an appointment the day before but still had to wait and wait and wait… an extra 45 minutes after my appointment was supposed to be!
When they finally called my name, they looked at my phone and right away said «Water damage». I hate it when they give you that same answer no matter where you go, I had to take my fujifilm camera in for service because a button wasn’t working and the first thing they told me was water damage so after a little yelling at these idiots they decided to fix it and surprise, surprise, there wasn’t any water damage! duh, like I always go swimming with my non-​waterproof camera the same way I always take my iphone in the shower so it can get clean too!
After Apple wouldn’t help me, I left and called Apple Customer Service who was more then happy to help me and the next day I had a call from the manager of this store telling me how sorry he was and to come in and he would help me, so I did, and what do you know? I just wasted another trip because they didn’t have an iphone to replace mine with…
Eventually Apple Customer Service mailed me a phone overnight and it arrived within 24 hours, It was much faster service and more helpful then any of those morons, I mean genius’s working at this apple store.
I have ever since been dealing with Apple when I have a problem through their Customer Service agents and so far I have had nothing but good experiences.