Zora Skin Care Clinic

HORRIBLE & UNPROFESSIONAL. I usually don’t have time to leave reviews but this experience was so horrendous that I had to do it to save you, fellow reviewers. Simply said, DO NOT GO!
I purchased a Groupon for electrolysis here and ended up being physically abused, scarred and treated like crap. When I first called to book the appointment, the receptionist was very pleasant and filled me into a slot quickly (I had mentioned my Groupon) and she said no problem and that was it. Once I showed up for my appointment, I was led into the treatment room where the technician immediately began inserting a very sharp needle into my face… no numbing cream, no warning that it would hurt, nothing. The pain was *!@#%! searing… I was being electrocuted and I screamed out in pain. I asked why she was not using some numbing cream as I have seen done before and she said that I should have put it on the hour before my treatment. First off, no one told me when I was booking my appointment that I would need to do such a thing; second, where the heck would I get numbing cream? The technician said they sell it. Right, like I was supposed to know. At that point I was horribly distressed and said I wanted to go. So the technician said she would use the lowest heat setting. That I was able to handle by meditating deeply to settle myself down. But for a 60 minute treatment, she ended up removing maybe… oh like 20 hairs. Which I can tell you now, is not a lot, for a whopping 60 minute treatment. Once we were done, the lady didn’t say anything to me and just let me out with no after care instructions, not even a thanks. To top it off, at the reception desk, I was asked to pay another $ 12 for the f*cking needle she used to abuse me. When I got home, I saw red dots all over the area where the technician treated me, indicating several wounds that I’m praying will heal. Folks, do yourselves a favor and stay FAR away from this place. If you are considering a Groupon for this place, save your time and keep looking. If you already have a Groupon, spare yourself the pain and abuse and get a refund!
I would give it no stars if I could.

100% recommend Zora Skin Care!!!
Zora has one of the best overall customer service that I’ve seen in any beauty center. Everyone is so welcoming and accommodating — always making sure you’re comfortable, asking if you’d like some water or tea while you wait (which has never been longer than 5 minutes), sending you reminder & birthday emails, and even helping out with things that they’re not being paid for. In my case, Zora knew I was over exfoliating and made sure to warn me (I was there for laser hair removal on a completely different part of my body), while at other places they were just trying to push products onto me to make money. She’s very knowledgeable, friendly and just superb at her job! You won’t regret a visit here for sure!

Dear Zora & Saba,
I want to thank you again so much for everything you are doing for me! I appreciate that and I’m so thankful that I know such a wonderful ladies like you two. Have a great day

Just dropped by the new location — all I can say is that although they are in a new location, they are clearly not interested in new customers. As I walked to the front door a woman talking on her phone outside went past me into the spa and briefly disappeared into the back before exiting the spa and resuming her phone conversation outside. I presumed that she would either hang up and return inside to answer my questions, or had notified the receptionist that there was a potential customer at the front. As she cheerfully continued her phone conversation outside, I waited, looked at some pamphlets, continued to wait, waited some more… and finally went outside to ask her if anyone was working. She interrupted her phone conversation to tell me «no» and continued to sit outside with her phone. So, I really don’t know what that was about, but clearly they have no interest in new customers. Sadly, I was interested in this spa, but now I know to avoid them as treating a potential customer this way is generally a good indication of how they treat clients.