Park Shore BMW

Andy Hu (sales consultant) cannot be trusted. He backed out on what he promised once I purchased the new car. I would not recommend this dealer to anyone.

This is a family business not an official bmw dealership! Careless customer service. For an oil change waiting time is an hour with an appointment! Their coffee bar and waiting room is the cheapest service ever!
Not recommended…

I hate spending the money but Alex and the service team are the best in the business. Thanks for keeping me on the road.

So it was time to upgrade my car.
We purchased from this location last fall.
We were shopping around went to several BMW dealers. Other locations were great others just snubbed us (Brain Jessel). When we decided, we were at this lucky location. I forgot the name of our sales guy but he was nice (which I guess is part of being a sales guy). But one thing that annoyed me, the sales guy was only really talking to my husband, which was fine I guess because my husband did all the research he was the one more knowledgeable about car but I was buying the car. I ended up buying a 3series brand new. Overall it was a good experience making the purchase here, maintenance is included. Also I found calling other BMW location to book maintenance not as nice this location was the most friendliest, I don’t live close by I was trying to see if the Burnaby location would take in and they told me it was too early to get maintenance I would have to pay, but clearly the light on my car is telling me otherwise. I called Park shore no questions ask just bring it in. When I brought my car for maintenance no charge, it was also another pleasant visit. Took a couple of hours they also offered to drop me off anywhere in North Van, I didn’t need this that day but might take advantage some other time.

Just leased a new vehicle from Parkshore BMW. A professional and knowledgable team from start to finish. The Parkshore crew worked the process around my schedule and made me feel like my business was well appreciated. Thanks to Jeff Thorpe for putting me into the perfect car and to Jody for getting the lease done right. If you are thinking BMW, I’d highly recommend you call Jeff at Parkshore today.

run away from this business. I just bought a 2013 BMW X1 here and it was the worst buying experience in my life of over 40 vehicles. Not only do the managers not care about their reputation but they take you for an idiot reguardless of how bad it makes them look. After trying to screw me out of $ 300 on a cash purchase they tried to make it up with worthless gift certificate that expired one year before it was to be used. I am throwing away my Park Shore licence plate frames and recommend that anyone who wants a new BMW go elsewhere.

Generally had a good experience in past dealings with Park Shore and I am a relatively easy going customer so I am hoping this does not come across as a rant but rather an experience that I had that I tried to help Parkshore with but rather I received lip service. And at the end of the day I just don’t think they got it. The last experience was an epic fail, so as others have said do your homework before you shop.
On Feb 6, I ordered a part from Parkshore which they said would take 2 weeks to arrive. No problem. Having not received a call in over two weeks since my order and payment for said part, I decided to call them. At which point I was informed that they would need to look into it and a couple minutes later was informed that the part order was rejected by their parts order system. So they had to re-​input the part number. And me, the customer, would need to wait another two weeks. Now you think they would understand the limitations of their information system in not making one aware of a part being rejected and put in place a manual process to check daily so that this experience did not happen again. So two weeks went by and no call to me, the customer (previously a Promotor in Net Promotor Score /​Customer Sat speak). So I called them once again and surprise, surprise, after 10 minutes of investigation was informed that the part order was rejected once again (likely the same day that it was input for all I know) and of course, no manual process to cover the technology limitations. So now a little frustrated (a few hundred $ invested, 6 – 7 weeks into the process and a couple of frustrating experiences with their «customer forward/​service friendly business»), I was told that they called the part in and with certainty it would be there the following Tuesday, May 1 (another 4 business days). I came in two days later on May 2 (of course on my own as I did not receive a call). So with this experience they finally met my expectation. I showed up and was informed that the part was not in! I met with the parts department manager, Chris, and explained the situation (again). Its not the dollars, its the customer experience. The reputation of BMW is not just the car, its also about the customer experience. Problems can happen with many things I understand but its how you handle the customer experience and manage their expectations. Knowing that your parts order technology had significant limitations, one needed to put in place a manual process short of replacing the technology so as to not repeat the the same terrible experience for the customer. And if the part has not arrived, and even if you have been doing ‘countless work and hours behind the scenes to figure out what the issue was that was causing the problem’, do what’s right for the business and call the customer to make them aware of the situation and how you are handling it. It may not be what they want to hear but at least you are proactively contacting them to deal with the matter head on rather than waiting for the customer to connect and be surprised /​disappointed them self. You think they would get it. I finally got the part on May 6, three months after I had ordered it. Chris indicated he understood the issues and would have the Parkshore GM contact me directly (I was not looking for any $$ compensation, I just needed to share my thoughts to the person who could make the changes that would lead to a better customer experience)…that was on May 6… I am still waiting for the call. Do I need to reach out to them directly again?
Needless to say I think my days with Parkshore BMW are behind me.

What is going on with this place? I have had the Worst. Possible. Experience.
To start it off gently:
No loaner cars offered, departments don’t speak to eachother. Friendly when they are selling you the car, dismissive anytime afterwards.
The people I have spoken with here are downright rude. I have never heard someone utter the words, «That kind of thing would be wasting my time» in response to a fair question of whether or not they could check to see if my car was ready.
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In addition, THEY SCRATCHED MY CAR WHEN I GOT IT SERVICED!!!
The whole story:
Had my new car serviced because of a small sensor issue, drove 40 minutes here, called beforehand and spoke to them about needing it in 3 – 4 hours max. They said no problem.
When I got there, I was refused a loaner car, in addition, they refused to have anyone drop/​pick me up from the West End where I had an appointment. (This is weekday morning folks, it would only take 15 — 20 minutes maximum!)
I hitched a ride with a stranger. Seriously. A stranger to make my appointment.
At the time my car was suppose to be ready, I called beforehand to make sure everything was done. Not only was it NOT done. It took 4 phone calls during a span of 30 minutes to get any confirmation.
The car was not ready. And wouldn’t be for at least another hour they said.
I went to the location, and finally —- hallelujah, I *FINALLY* persuaded them to loan me a car so I could actually get on with my day.
They said they’d drive the car back when they were done, and take back the loaner car.
Fast Forward, 5 Hours later:
Car is returned. Scratched.
SCRATCHED! They actually damaged my car!
What THE HECK is going on with this dealership?!?
Entirely INEPT at their jobs!
The Attitude /​Hostility!
The Unprofessionalism!
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Bottom Line: If you cherish your time and money. Go to another dealer. Save yourself troubles down the road! This place is faulty. Badly run.
I *more* than echo Richard J.‘s review below, I expected a lot better from a BMW dealer… I previously owned a MB, from their dealership in the same area, and never experienced anything like this there!

My Dad bought his first BMW here for my Mom, he liked the customer service he received especially from the salesman John Baker. Here are some of my Dad’s compliments for John:
1. Kind and honest service
2. Never force customer to buy what they don’t want
3. Good service whether your order is big or small
4. What John does is more than what he says
5. Very patient
6. John works hard and deserves what he gets at the end
My Dad’s friends said Parkshore BMW is the best dealer to buy a BMW. As it turns out, it is. We have had a wonderful happy experience buying a BMW at Parkshore.

Good and attentive service. There was only one mistake/​miss-​information regarding the type of tires in our car (due to a sports package the tires were summer tires instead of all-​seasons), but this came out and they took actions to address it.
Our experience was very positive and we ended up leasing a BMW from them.

Mike R, salesman, was first class. I have purchased from B.J. and from. Park Shore. I felt like I had a better experience dealing with Park Shore… for a number of reasons.
Mike, thanks. People looking for a Beamer, talk to Park Shore…

I’ve been dealing with Park Shore BMW since the late 80’s and until the last couple of years had always received a fair price and good service. Since then, I’ve decided to try other BMW dealerships, and to be COMPLETELY HONEST, Park Shore BMW is NOT even in the same league when it comes to the BEST PRICE or the BEST SERVICE! Do your homework, and you will find the BRIAN JESSEL BMW is FAR SUPERIOR in both PRICE and SERVICE! You work hard for your money, you ALL deserve to get the MOST for it!

Great ‘hands on” service. I moved out of province and they still took care of me.

I’ve used P. S. for service many times while my Z4 was under factory warranty until 2009. They were courteous and professional enough. If I could 3.5 stars I would. My only turn-​off was when I had to limp in with a flat tire. They charged me $ 700.00 for 1 tire. I’m not a fan of price gouging. Most other experiences were positive.

One should expect a lot better from a BMW dealer. I’ve given them 2 tries and they’re out. The service department is fine, but don’t expect a loaner. The sales staff are very aloof… and will pretty much promise the world to make a sale. The problem comes when they fail to deliver. Buy your BMW at Brian Jessell… a world of difference.