Jim Pattison Lexus Northshore

Thank you so much to Dan Kogan, Sale & Financial Services Manager & Keith Kong at Jim Pattison Northshore Lexus for their amazing customer service. After 45 mins of waiting for a sale person to take us to a test drive in Richmond Lexus, we decided to take our business to Northshore Lexus and we are glad we did.

Just bought a 2015 Lexus Nxt.
Cody is definitely your go to sales person as he is both knowledgeable and honest. Dan And Christian took care of the lease for me and they were great:-)

Isaiah Dunne-​Zeitlin took care of us from start to finish. He is heads and shoulders better than any other car sales reps I’ve dealt with in the past. If you’re thinking about buying a Lexus he is your man. He even gave us his personal cellphone number so I can text/​call him any time.

bought an suv and i ask for cross bar installation, but they left it with scratch on the paint on the top

Do NOT go to this Dealership.
The salesman «Cody Kukkola» is a very dishonest salesperson and lies. He just wants grab your money and kick you out of door. Absolutely unacceptable.
He misrepresent me that GPS software upgrade will be included but asked me not to include it in writing so it’s easier for him to talk to his boss. When his boss accepted the offer, 25 minutes later he lied and said it’s not included as it’s not in contract.
Very dishonest salesperson. Very unpleasant dealing with him. He is the type of liar that give salesman in auto industry HORRIBLE reputation.
Other things included in purchase price for the car but he asked not included in the contract he told his manager few months later, he is not sure but ‘vaguely remembers’
He promised upon his return from vacation he had call me up to show me how to use the car and give me the gift basket — Never happened until 6 month later he asked another employee in the company to deal with me.
Never an apology from him. Unacceptable behaviour of Cody.
Do NOT deal with him.
Even his manager won’t honour what he says on the day of the contract.
Guarantee you will Regret if you go to this dealership

* What you would expect *
I decided to get a hybrid and this was one of my first stops to try out the HS and GSh. The sales service was what you would expect from a Lexus dealer. Nothing over the top, but mostly professional.
The two cars, on the other hand, just didn’t float my boat.
I was a bit surprised that the feature set on the Toyota hybrids (same company) was actually better. It was as if the Lexus was a year or two behind the Toyota. Odd.
So the slightly outdated feature set, poorer gas mileage, and the larger boat like feel to the car (not great for city driving) made me decide to go with the Toyota Prius instead…
I thank the good folks at Jim Pattison Lexus for helping me decide to not get a Lexus hybrid on this go round.