Colony Major Appliance & Mattress Warehouse

I echo the other reviews. Exremely poor customer service. We bought a very expensive stove from them because they were the only distributor in BC for this appliance. The stove has problems since day one when it arrived without a part. (Seems it is a very expensive lemon from reading current reviews.) Colony’s only assistance in getting things fixed was to provide the phone number of the manufacturer somewhere down in the States. And THEY have a well-​deserved reputation for poor customer service so the problems were just compounded. That issue took several days to get solved.
And now, as of this writing, our oven hasn’t worked for over a month and we are complelety frustrated. Colony gave us the usual brush-​off, told me to call the manufacturer etc… I have had to search out a repair company, give them the part number that the manufacturer provided without knowing actually if that is the problem, pay in advance for said part and then make repeated phone calls that were not returned to the repair company to find out if the part was in.
Extremely frustrating. We are going to sell this expensive piece of #$@ and buy a more reliable one — from a different company.

First visit in search of 9 appliances, didn’t bother to ask me anything, then, dismissive & rude. 2^nd visit, bought a dishwasher, they forgot a part, no apologies.
3^rd visit, totally condescending, but promised a quote with choices & photos. Didn’t deliver as promised. Followed-​up, no apology, then they tried to sell me another dishwasher! Got the quote, but not all info as promised. Extremely poor customer service.