Topper’s Pizza

I like their pizza, but the delivery is very hit and miss. Took an hour to delivery a pizza order at 5pm. Suggest the specialty pizzas.

Love the food and delivery guys, the kid at the store front is a little awkward but cool

I don’t know what to say, I’m so disappointed with this location it’s not even funny. I have been eating here regularly for about 4 years and last night we ordered our usual order which is two panzerotti’s and and order of garlic bread sticks. When we got home we looked at our bread sticks and they were all dough. It was not even remotely cooked but since they’ve always been so good to us we thought nothing of it and tossed them in our oven on broil while we got our panzerotti’s ready. As we cut into them we both noticed that neither one had any tomato sauce inside so we called and very politely requested that they make us a new order and we would bring ours back. When I suggested this they said we could bring it back and they would make us new bread sticks and add some sauce to our panzerottis. To me this is unacceptable as our whole order was screwed up I felt I deserved a new order, especially since this order cost us over $ 20.00 and all the toppings of the panzerotti were just falling out without sauce inside to help hold it together. When I insisted that I would like a new order made and I would bring this back he asked to put me on hold while he served a customer in the store. Again, I felt this kind of customer service was unacceptable as I knew there were at least two people working since I had seen them 2 minutes earlier. When he finally returned to the phone he insisted that it was not made incorrectly and that they never have tomato sauce but he could still add it for us anyways. At that point I was extremely offended as I have ordered the exact same meal there for about 4 years, as if I would be mistaken about how it’s prepared. I said never mind I will come right back and get my money back and that is exactly what I did.
I wish I knew what happened at this place, it used to be my absolute favourite pizza place. The staff used to be so friendly and welcoming and now they seem to look miserable and unhappy. The quality of the food has steadily been declining over the past six months as well as the condition of the inside of the location and I guess this was my breaking point. We try to be environmentally friendly at home and I always look for the same quality in businesses we choose to support and I waited in there for about 10 – 15 minutes for my original order and the whole time i was in there they had water running full blast in an empty sink. This also really bothered me, however I do understand there COULD be a reasonable explanation for this kind of wasteful behaviour so I looked the other way. Also more recently we have noticed everything attached to their walls has been collecting dust and dead bugs for what looks like forever. All it needs is a simple wipe down, it would take 5 – 10 minutes max. I am so disappointed as the next closest Topper’s is in Cambridge. I really hope they get their act together in the next few months. I plan to give them another try in a few months because like I said, when it’s made properly it really is the best pizza around. I will post a new review for sure when I do no matter what the outcome. In the meantime however I guess I will have to find a new pizza place… :(

Food was crapy service was even worse