West Oliver Medical Clinic

The staff here are so incompetent they are unable to submit a prescription renewal despite repeated requests from my pharmacy and repeated phone calls from me asking if they’ve submitted the renewal yet. Now I have to go to the pharmacy to get an emergency supply despite two weeks of calling to try to get my prescription renewed. Holy %#$@ it’s a simple request and they are totally clueless. When I called the office again today the admin said «the pharmacy has to submit the request» and I said «the pharmacy HAS submitted the request! More than once! Is there any chance of you actually responding??» RUN AWAY

I’ve been to this location a couple times as this is super close to my work, but I will never come here again.
My biggest issue is not how long you have to wait even though you make an appointment (45 minutes past my apt time before I was even shown into the back and another 5 or 10 before I was seen) it’s that this is a super unprofessional place. Last time I went, I was never asked for photo id or information on my health card. I’ve been here before but not to even ask for my ID seemed very sketchy as they went over my medical history and gave me a prescription. It could have been anyone saying it was me!
I would like them to delete my medical file as I don’t feel like it is safe or confidential at this location anymore :(I will not be coming here anymore.

Ridiculously long wait time, even when I made an appointment beforehand. Very rude medical office assistant. Will not be returning to or recommending this location to anyone.