Michael Anthony Jewelers

After reading some of the other reviews… I see that something drastic must have changed.
I highly recommend speaking to Lil and Reg if you are considering making any diamond purchases.
Solid people with a fair price for a great product. I have found a jeweller for life!
They were so generous with their time and knowledge and made it a perfect experience. Reg even delivered the finished product to my office the next day as I was quite anxious to give to to my now wife.
Remember people… You get what you pay for and complaining about pricing might just be that you haven’t found a place that you are happy to spend your hard earned dollars.

lol wow so much to say about this «fine jewelry» location. rude and old snobby salespeople, cheap crap they call «jewellery», overpriced and seems to be highly marked up. Two thumbs down! Don’t waste your hard earned money at this shady store. My ring and diamond went through the ringer. They don’t even give
You what you order!

This business seriously needs to train their staff properly; both in the products they sell and how to perform basic customer service. They repeatedly told us information that was wrong and worse, they couldn’t get our wedding rings but didn’t bother to tell us. We found out after it was too late to get something else. Apparently the owner was supposed to call and apologize for ruining our wedding but never did. Horrible experience.

Whenever I go in here, I get the impression that unless the staff feels that I’m willing to spend a million dollars, they don’t care to give me any level of service. I’ve had one girl who was extremely helpful, but it doesn’t appear that she works there any more. I’ve gone in during work and dressed to the nines, but if I’m «just looking», forget it. No one will give me service or answer my questions. Unless I had my heart set on a specific designer that I couldn’t get anywhere else, I would steer clear. They really need to work on their customer service skills, and on keeping the people that actually bother making their customers feel appreciated.

My wife bought my tungsten wedding ring here in 2007. We bought it there as they had one of the largest selections of tungsten rings at the time, and that is what I was set on getting. It’s very strong and not supposed to scratch, which, unfortunately, wasn’t really the case.
After a few years, the ring got pretty scratched up and was beat up looking, which disappointed me. So recently, I decided to take the ring in to have them look at it and tell me how it could be fixed/​polished. I was told the company that made the ring was out of business, but they wouldn’t tell me what company it was. The lady I dealt with took my name and number and said she would find out how to help me and I left the store feeling like I would be able to get my ring fixed. She never ended up calling me, so I called the store and it was clear she didn’t bother to look into it like she said she would. All she told me was «I don’t think anyone can fix it. Come in I can give you a good deal on a new one.» It really didn’t sound like she cared at all.
Sorry, but I’m not going to get a new wedding ring because mine needs to be polished. And I won’t be going back there either. They have some major work to do in the customer service department. I also have a tungsten ring that I bought at Ben Moss a few months later and it hasn’t scratched at all and I’ve worn it just as much, so it seems the Michael Anthony’s ring wasn’t great quality.
I have since found a jeweler that will fix the ring.

Michael Anthony has such an extensive collection of gorgeous pieces and top knotch designers working for them including Scott Kay, House of Makhlouf, Peter Storm and others. With such amazing quality it’s too bad that the customer service is not impeccable.
I came in here with my friend and we were both in our Lululemon gear and winter hats, having come right from work. We were barely given a blink of the eye. We might as well have been invisible. Had she known how much my friend and her husband had spent here on fine jewelry, she might have treated us differently.
Just goes to show you shouldn’t judge a book by its cover, and customer service should be a constant quality, no matter who you’re dealing with. We were very disappointed, and my friend may consider to take her business elsewhere, and I might just follow.