Memory Express

Memory Express can’t be beat for prices, service, and selection. Anything you need for your PC, they have. Peripherals, laptops, storage, etc. They even have cameras and televisions. Keep an eye on their website for great weekly sales. You can also order online. Great local electronics shop!

Memory Express has some of the best deals for technology products in Edmonton. That said the customer service can be pretty varied and it is set up as a shop that is more friendly to the computer savvy and geek type people rather than for the average end-​user. Still this isn’t a bad thing as it makes this destination a worthwhile one for many. It isn’t the most aesthetically pleasing store but it definitely has the items that one might want to build a gaming computer, to spoil a person with geeky objects or to upgrade something. It’s a little bit out of the way if you’re taking transit, but there is ample parking if you’re driving and it’s certainly not impossible to get to.

First time here tonight… And a great experience.
After being frustrated and getting the run around from Shaw customer service they sent me here to get a replacement on my external hard drive for my PVR.
My wife and I walked in to no line (I know some reviews talk about the long lines — not sure if we lucked out going in on a weekday evening or if they’ve finally fixed that issue). In fact as we started to look around one of the sales associates called us over to see if he could help us find it.
We found what we were looking for quickly, the sales associate helped us figure out exactly what we needed and were out of there within 5 minutes.
We will be back again in the future!

This is by far the best place to buy any electronics, selection is good, staff if friendly and helpful, easy return policies if something is not to your liking.

Terrible service! I guess you only get help if you «speak their language». I have never had a salesperson literally walk away from me in the middle of a question before — though he had time to smirk at what I was asking before he turned his back on me. Sorry I don’t know everything about computers, that’s why I chose to come into your store for help…
Luckily the guy at best buy was more than happy to answer my questions and help me find what I needed!

I didn’t really know about this store until my SO told me how good it was. She is in the IT field and buys a lot of stuff there so I think that is a great stamp of approval.
They have a ton of cool stuff there. Lots of computer parts and doo-​dads, audio/​video, software/​gaming, tv’s/home-theatre, cameras, and much more! They also have daily deals on their website so check them out online if you haven’t.
They are pretty much like a low budget Best Buy. A smaller store, with less staff but with just as much knowledge if not more. Prices are comparable to what you might find online. Why buy online when you can buy it here when you need it without waiting for it to be delivered? Returns would be much less of a hassle as well.
The one downfall that everyone mentions is that sometimes the store can be busy and you have to wait in line what feels like an unreasonable amount of time.
+5 Stars for product, price and knowledge
–1 Star for customer service (need more staff, less wait times in line)

Dear Memory Express,
I’m quite hungry. I’ve been waiting in your 1 line for everything line for a while now. I know you also sell tv’s. Could you please pull up a tv so at least I can watch a couple of movies while I wait?
For those people who don’t know memory express is a great place to buy electronics in the city. Unlike the big box stores there employees actually know what they are talking about. They’ll help you do put together, or find your purchases. Great knowledge levels.
They’re much like the Apple Store for employee knowledge.
Here’s where they fall down though.
Unlike the Apple store it’s poorly organized, dirty and severely understaffed.
If you can I’d recommend buying from their ONLINE site versus going to their brick and mortar.
I’m giving Memory Express 4 stars for pricing, stock and knowledge. 1 star for making me wait 20 minutes to pay for 6ft of ethernet cord.
So do yourself a favor, use memory express, vs Ncix or Tigerdirect but avoid the store unless you have to get it today.

Memory Express has great prices and knowledgable staff. Usually that’s the tradeoff, you buy online and get great prices, but you have to know your way around, or you go to a store and they help you out and give you some info, but you have to pay more to cover their overhead. Memory Express is like the best of both worlds.

«Why buy online when we have MemEx»!
That about sums it up: fantastic selection, VERY knowledgeable staff and great prices — especially with their Daily Deals — add up to a shop that’s tough to beat. As a bonus MemEx also has a great TV /​home theatre department, a nice selection of point-​and-​shoot & DSLR cameras plus some things you wouldn’t normally expect: security systems, for example.
Returns are never a hassle and questions are always answered quickly, accurately and with professionalism: the staff are great as well.
It’s difficult to praise MemEx enough: even on the rare occurrence when TigerDirect or NewEgg are cheaper, MemEx will beat the price by 25% of the difference. Is MemEx the best PC shop in Edmonton? Absolutely.

It’s really been said by now, but if you need a tech part, this is one of the best places in the city to find it. If you have technical questions, the staff is well-​equipped to help you — anything from the parts you’ll need for your system to software and bench-​mark advice. I’ve always been very happy with purchases and customer service here.
On the downside, Memory Express has a number of clients that feel the same way I do — the store is usually busy, so be prepared to wait a little. That said, there’s more than enough to look at while you wait, and prices are quite decent. Futureshop might have a wider range of products overall, but they’ve got nothing on the kind of technical assistance you can find here.
Whenever I need tech work done I come here.

Memory Express carries a wide variety of quality products at usually good prices which is why they are on my places to check for computer related items.
My experience today was less than spectacular. Mainly due to the person who served me.
One of the items I wanted was a refurbished Lenovo desktop computer. There were two models available: One has Windows XP Professional and the other Windows 7 Home.
When I told the dude I wanted the Windows XP machine he immediately said, «You don’t want XP.» and launched into a speech about support for XP expiring soon and I could download something malicious and be stuck.
First mistake: Telling me that what I’m asking for is the wrong item without asking why I asked for what I did. This is common among novice salespeople.
Second mistake: Providing me with incorrect information regarding Windows XP. I so badly wanted to tell him he was full of steer manure.
Flogging an overpriced extended warranty means Memory Express will never get 5 stars from me. This guy at least shut up about extended warranty when I turned him down the first time.
One other thing regarding Memory Express: Prices are subject to change with almost no notice. I’ve found a good deal on their web site only to find a higher price the next day when I visited the store. Depending the item, I usually price compare with Best Buy.

The ultimate nerd store.
Very competitive pricing on all your electronics/​computer needs. More than willing to match NCIX, Tigerdirect & Newegg.
I love these stores as I do my research ahead of time and know exactly what to get. Their website is fantastic as well with options of in store pickup.
Blackfriday & boxing day deals are really great as well. There is always some kind of sale going on.

The service here is really good. They know everything there is to know about computers making it easy to answer any questions you have to make sure you’re picking up the right thing the fist time. I also love that they have a diverse selection of products, not just computers. Great prices on the products as well. I am not sure if its on all products, or just select ones, but they also offer LIFETIME warranties! I always think of them when I need something for the inside of my computer. No matter what it is, I know they will have it! The day they don’t have something I am looking for is the day that hell froze over!

Being in sales I can appreciate a properly trained attentive associate. By chance I was looking for a laptop and a customer of mine happens to work there. Actually both of them do they are a couple. Neither are in sales but directed me to Darcy at the south store location.
After a short wait for Darcy we were very happy with his knowledge and integrity. We wanted a pretty decent laptop for fun, work and school and told him what we wanted. Well this baby purrs and does it all and then some and he came in $ 500.00 under budget as well.
Good pointers on accessories, needs and steering the wants. Not much pressure at all and above all he listened to what we wanted and respected the budget we had in mind.
The computer has exceeded our needs and wants and I certainly recommend them as a place to get a computer for work, home or play!

Here I thought the Northside Store was a little disorganized but Holy Crap, this store is worse. They advertise stuff on sale, but nothing is on the shelves, the store was a mess and trying to get help is impossible.
After asking someone on the floor where I can find an item, they pointed me down the same aisle I just came out of. They then said they work in the camera department and I have to line up for help.
What a joke, especially since there were only two tills open for help/​purchases, but another two people were in the same area kibitzing. My «go to» guy who was always excellent but nowhere to be found must have left or something.
I got what I was looking for, but what a waste of time. Think I’ll stick with the North Side store since I wanted to punch someone in the face after walking out. Amazing how service can go so downhill in just a couple of months.

The only thing that would make this store better would be to get rid of the ridiculous one-​lineup-​for-​any-​help situation.

Memory Express is the bee’s-knees when it comes to electronics.
As I tell all of my friends, this is the only store I can walk into where I know the associate helping me knows even more about what I’m talking about than I do. They regularly provide me with great advice and even alert me to better deal or to a component better suited to my build.
If you need a part, system, or just some advice these guys (and gals) will help you out.

Great place to buy computer parts. Check the store stock for what you want online, then go to the store and you’re in and out in minutes.
Their return policy is great — since I’ve bought so much here, I’ve had a few times when I’ve wanted to return something and they’ve always been decent about it and have made it a fairly painless experience.
Their warranty service is not as good. I had some RAM go bad under the extended warranty from them. I tested it at home to make sure it was bad, then took it in. I told them how I had tested it, they told me that they test RAM the exact same way, but would have to run their test to confirm. I said okay, knowing that it was a 10-​minute test and I would likely be able to come get my new RAM the next day. Days went by before I phoned and asked about any progress. A few more days went by before they got to it. When purchasing the extended warranty they say it’s much faster than sending it to the manufacturer, but in this case it wasn’t faster by much.
I’ve walked in with wanting to purchase a laptop in the back of my mind, and they rarely have up-​to-​date demo units running, let alone demo units running at all. As others mentioned, salespeople will rarely ask if you need help or are looking for something in particular (most people come in knowing what they want, so this is perhaps forgivable), which doesn’t really work for someone mulling a laptop purchase.
Also, they expanded into selling TVs, which seems like an odd fit for a place that’s largely «come in and get the specific part you already know you want». Any time I’ve browsed their TVs, no salesperson has approached me (not sure if this is good or bad) and I haven’t been impressed by their selection or how they display TVs (they do not have the right space/​lighting/​etc to demo TVs).
If you want a computer part or accessory and you know what you want, this is a great place to go. Beyond that, you’re likely to receive more help online or at Best Buy.

Over the past few years I’ve bought more computer products from Memory Express than I have online. Their prices are often (but not always) cheaper than ordering online, and you can get pick it up and bring it home in less than an hour.
The other night I rushed out to Memory Express to pick up a cable I needed, and I arrived there 5 minutes before closing. The salesperson didn’t rush me, and was pretty chatty as well. I got to the store, bought the cable, and made it home in less than 30 mins. Awesome!

For all computer and nerd related needs, go to Memory Express.
Their prices are very competitive and I’ve actually used them (NCIX and Newegg as well) for price matching against Best Buy and Futureshop.
Even if you’re one of those newbies when it comes to computers and actually care about where your money goes to when you’re looking for anything computer related, the staff there are pretty helpful to point you in the right direction and even give you good recommendations: why I should pay an extra $ 5 dollars to get twice the harddrive space and I wouldn’t need the full benefits of a Caviar Black line of harddrives.
Highly recommended if you need upgrade parts or memory sticks and even recordable media.