Memory Express

I was looking for a laptop with specific requirements and ended up here since the Best Buy we were at didn’t have what we were looking for. There are only two locations in the city but at least they don’t close early.
When we walked in, two staff members were at the tills helping customers and there were a few people in line. We headed towards the laptops but realized we had a few questions and needed help since there were quite a few choices to look at. I looked around to try to find someone who wasn’t busy at the till but didn’t see anyone else. After wandering the store a bit, a girl appeared but she was already helping someone. I decided to get in the line and I guess that’s how you get service.
Levi helped us after I showed him the requirements we were looking for. He said that they sell many other laptops online that aren’t displayed in the store. He took the time to explain each brand and model so we could make a more informed decision. He was very knowledgeable and helpful, I was glad he was able to help us. We decided on a laptop and he went into the back and brought it to us in no time. Great service once you get in line!

Great place! Friendly, knowledgeable staff. Lots of great stuff to upgrade your rig. Military take note; they offer a discount when you show your ID. :)

I saw a notebook cooler on their website that listed for $ 22.99. When I went into the store to buy it the shelf price was $ 34.99. Great! I wasn’t in the mood to play The Price Is Right showcase® with the Memory Express employees. I approached Employee #1 to ask why their online prices are a completely different beast from what they have in-​store.
«They’re exactly the same,» he replied curtly before picking up a box and ducking into the back room. He didn’t ask what product I was referring to or if I needed any other assistance. He acted as if a nuclear war just broke out and he needed to haul ass into the family bomb shelter right away.
So I went back to pick up the cooler and brought it to the check-​out counter. I asked Employee #2 the same question about the prices. 35 and 23 are not the «exactly the same.»
«Whenever something is on sale we don’t always update the prices on the floor,» was his answer. That’s kind of a dumb business practise. How is somebody going to know if an item is on sale unless they check online first? That could make a difference as to whether a customer buys or not. I guess Memory Express figure that it would be too much work to have accurate prices. Gary C wrote in a previous review that Memory Express refuse to honour their online prices in-​store. Apparently that policy has changed.
Whatever. I’m giving three stars because I still got the item I was looking for at the best price. The employees here act as if their customers are diseased. I was the only one in the store during my visit and not one of the three people on duty acknowledged that I was there. Out of the two I talked to, one of them ran for his life to the stalk room and the other had the typical thousand-​yard bored retail worker stare.
Employee #1 never came out from the back room while I was there. He was probably sitting under a desk with his head between his knees. «Is the customer gone yet?!»

I love it for the fact that you can find just about anything you need here to repair or upgrade just about any electronic device.
They carry a few of the Funko «Pop» characters, some really great nerdy t-​shirts and various other geeky gift items as well.
My only beef with them is that it was my first time in the store, I had no idea where to go to find anything (the aisles aren’t labelled). I had about 4 sales people walk past me and ignore me waiting in the queue for help. I went back to go aisle by aisle to try and find the cable I was looking for without any luck. I finally ended up having to go up to a till and ask for help.
So the products are stellar, the customer service, not so much!

Tremendous service from a very knowledgeable staff. You guys really know their stuff but they don’t try to guide you with repairs and parts you don’t need. Very dependable and trustworthy.

While I likely won’t make the drive unless there is something specific in stock, I much prefer this location over the one in the South!
It seems much brighter, cleaner and more organized. Staff are friendly and helpful and as mentioned before, on at least two occasions, there have been items on hand that weren’t available at the 34^th street location.
When we picked up our new printer yesterday I was glad to learn about the store’s warranty program — if it breaks they’ll fix it or replace it with a new model!
Memory Express is a one stop shop for all of your IT needs :)

I go to this location a lot for my computer and parts needs, as well as camera needs. I find the store a little hard to navigate as things move around a fair bit, and the stock I see is never actually the stock they have, however despite this my experience is usually quite positive. I know a fair bit about computers as I work for a tech company, however a lot of computer sales people assume I don’t have a clue. I have only had this happen once at this location and I like that I can converse with the staff on their level without them assuming I am a girl who has no idea. This location doesn’t always have the stock I need in the products I am looking for, but they are always happy to order things in for me. They also have an excellent service department which has helped me with a few repairs and they have been timely and the issues explained in great detail once I have picked them up. I walked in yesterday and they even knew what I was there for before even asking my name, phone number or anything. Happy to support any business in Edmonton with good customer service and knowledgeable staff. Things like this keep me coming back.

Another wasted trip and another condescending sales jerk.
I went into Memory Express today to purchase a mini travel router I saw on their web site for $ 39.95. The price on the shelf just now was $ 54. This is the second time in a row I’ve found the store price of an item significantly different than I had seen on the web site.
I went to the counter for a price check and the sales guy confirmed the shelf price. I asked him about the lower price. He was quite condescending and quizzed me as to whether or not I was looking at a limited time sale price. As far as I know I wasn’t a sale price but I don’t really care. the problem I have is the price in store was different than on the web site.
Bottom line: It pays to shop around. Memory Express lost a sale today and are no longer on my Preferred Vendor List.

Where to start… my brother wanted a new computer. So we sat down together on the ME website and picked out some parts, assembled a list and headed over to Memory Express on the North Side. Talked to the sales guy/​tech Chris. And told him we were looking for «roughly» this. But were open to suggestions.
After 15 seconds of looking he suggested better RAM for $ 8 less. A more reliable power supply, slightly cheaper motherboard, and a way better videocard for $ 15 more. All in all we came through under budget, AND he had the cpu, ram, and cooler mounted and tested for us.
Then he gave my brother a set of game codes for 3 full games, the boarderlands prequel, titanfall and one other. Which was pretty cool.
Took everything home, got it assembled, and it all worked great together. Next time I decide to build a computer I’m just going in with a budget and asking what I should get.

Great selection, great prices and knowledgeable staff. I buy 95% of my computer parts and supplies here I rarely find a better anywhere else. The staff here knows what they are talking about and give a genuine honest opinion and recommendation of what they think is the best product for you.
The return policy here is awesome, much easier returns than some of the smaller computer parts stores I have shopped at. No hassles.

Extremely helpful staff that actually seem to know what they are talking about. I found out that they sell all of their inventory at a guaranteed price match with their competitors plus 10% off. What a great deal, you know you will always be getting the lower price so long as you do your research.
There is a very large selection of products, definitely including some cool gadgets! Next time I’m in the market for some electronics this place will definitely be on my list to check out!

I’ve always been a fan of this location. It’s not the place for people who are looking to walk in a snag a cheap pre-​made PC or lap top. Memory Express caters more to those people who have a (somewhat) working knowledge of computers. The reason I like it here is that I’m not treated like a moron, regardless of whether I go in dressed «like a girl» (heels, skirt, hair, etc) or like someone who has been parked on my ass gaming for a week. The prices are good, service is friendly and knowledgeable and if you need something that they don’t have in stock, they have no problems doing a special order. The home theatre stuff (at either location) does seem to be a little tacked on the store still, but I think once they have a chance to solidify their product base and make things a little more cohesive in that area, it will even out a touch.
I had a good experience at the service desk when we took my laptop in with a bricked hard drive the other day. I wanted to find out if it had any recoverable data on it (thankfully everything was still intact) and they were happy to transfer it all on to the external drive of my choice. Oh, and did I mention that they carry Bawls? Yummy…

When I moved here from Toronto, one of the things I missed was my beloved computer store Canada Computers. They had everything at the best prices in town. I find Memory Express to be a pretty good substitute, but I miss the larger selection I got in Toronto. Oh well, you gotta make sacrifices when you move.
I never use the in house repair since I work in IT and it would be a waste of money for me. Memory Express’s prices are better than virtually every other store in town for computer supplies, unless something is on sale at deeply discounted prices elsewhere.
I find the North side store a little more disorganized than the South, and the service is lax. Thankfully, I never have any other question than «Where can I find such and such?»
If I did need more information, I’d phone or visit their South side location since the staff there are a little more knowledgeable and on the ball when it comes to service.
I have never ordered from them online, but I generally make it a policy not to shop for anything online if I can avoid it, since I DETEST paying shipping charges (unless shipping is free then I don’t care).

I can’t speak for the repair end of things (since I do my own repairs), but when it comes to parts and accessories, MemEx is hard to beat. Huge selection, friendly and knowledgeable staff, and great prices. The cables are overpriced, but they’re overpriced at every brick and mortar shop I’ve ever seen.

This is the place in Edmonton for computer and gadget-​geeks. The staff is very knowledgeable and at least as geeky as their loyal clientele. There is a broad selection of computer parts and accessories. There aren’t too many other places in town, for example, where you can find such a huge variety of different mice, keyboards, routers, video cards, wireless networking, etc. If you want that special mouse, keyboard, etc. you can probably find it here.
I haven’t spent much time in the home theater section of the store, but it appears to have a decent variety. Honestly, that section feels a little «tacked on» to the store and needs a little work.
I admit I’m a geek myself, so I feel comfortable talking with the staff and could see how some might feel more comfortable in an Apple Store playing Angry Birds on iPads while wearing Dr. Dre headphones. But if you’re really into PC’s and building /​tweaking, this is the place to shop.

I’ve been on the hunt for a netbook so I checked out Memory Express. They specialize in everything computer related from computers, monitors, computer parts, drivers, etc. I’m not that interested in hanging out in a computer store but when I’m looking for something I need they are certainly of interest.
The majority of netbooks they offer are the ASUS brand and out of my price range, but if you’re a gamer they’re probably right up your alley. I didn’t recognize too many of the brands they carry. I guess unless your building a server, are a tech guy or if computers are you hobby you probably wouldn’t get too excited about the offerings here. Yes, the store probably has the necessary things but just not for me.
The service is geared to those I mentioned about so it was way over my head. I felt like I didn’t belong there.

I love browsing the Memory Express website. Its like a computer nerd’s paradise. For all of my computer needs, I always come to them. They always have the latest computer parts, and at very competitive prices. Memory Express is one of the few companies in Edmonton (if any) that allow you to build a computer from scratch for your specific needs.
The sales staff here are fantastic. You can tell that they have been thoroughly trained and have a broad knowledge of computers and computer components. They often make recommendations and check compatibility when you’re building your own computer, and they can usually answer a lot of your basic computing questions.
Memory Express also carries monitors, televisions, and laptops. Their selection of laptops is not very great, but I find they are one of the few electronic stores that carry a lot of Asus products.
Whenever I’m at Memory Express, I trust the staff and their input. They offer great technical support so if you ever run into any trouble, just bring your computer here and some of the best computer geeks in town will fix your computer.