Crate and Barrel

Horrible customer service. The college student who first tried to help (Britanny) was nice and 20 times smarter than the store manager and the general manager. I was trying to exchange towels (a xmas gift) in an unopened package simply for another color, but it was too much for the two of them. They don’t play good cop and bad cop but rather bitchy and stupid. I am donating my unwanted towels to Syrian refugees and finding replacements at another store. I will never shop at C and B again.

While this is not normally «my» kind of store I was very pleased with the customer service I received once reading the sales counter. That said no one stopped to help me while I wandered the store in search of items from someone’s wedding registry. So I’m kind of torn as to my reaction to that: usually I don’t actually want to be helped and find things fine on my own but this time I was tired and probably could have used the help. Still I liked their wedding registry kiosk and did indeed get great customer service when I got to the register: the staff member even wrapped my gift in MY provided bag and wrapping paper as I had this with me. I really appreciated this fact as I was shopping pretty much at the last minute for these gifts.

Went to pick up a wedding present here. The store is nice and well organized and the staff was helpful. Somethings are ridiculously priced but others are reasonable. Over all I liked my experience in the store.

Crate & Barrel strikes me as a more expensive, classier IKEA (without the thrill of building your own furniture). I’ve never bought furniture here, but I’ve purchased kitchen items on several occasions.
Item prices cover a wide range, but tend to the more expensive side, meaning I often leave with mixed emotions depending on what I did or didn’t like. The kitchen items (what I have purchased) are made well, but I feel like compared to similar items at less expensive stores (e.g., IKEA, Sears, Canadian Tire, etc) I am paying mostly for aesthetics. As a result I typically only purchase when I really LOVE the way something looks.
I like to visit Crate & Barrel as the store is beautiful and I enjoy browsing, but I would need to make a lot more money to seriously consider outfitting my home with the majority of the items here.

Item was supposed to arrive at between 10 – 12 am on a Saturday, I took the morning off and waited. It’s now 3:30 and I’m still waiting, I have legitimately been stood up by a coffee table, too bad ya’ll mofos don’t sell clocks in your store apparently.
Seacrest out

I have never been treated so poorly by any company in my entire life as I have by this store. I am just absolutely shocked and appalled by their behaviour and cavalier attitude toward someone who has been a very loyal customer to their brand for many, many years.
Three to four weeks before Christmas, I went in to purchase the absolute perfect gift for my brother and sister-​in-​law. It wasn’t available in the store, so they order it in for me. They assured me it would arrive before Christmas because I had come in quite ahead of time. Though the gift was not expensive it had so much meaning, it really was the perfect gift for the two of them, and I was just over the moon and so excited. A week before Christmas the store called me to let me know my packages had arrived. Two days later I popped in to pick them up… after about 20 minutes of wandering around the store a clerk finally told me they couldn’t find the packages, that they had accidentally given them away to someone else. I remained calm and didn’t worry because we still had five days to go and they would certainly be able to find replacements and bring them in. They told me that they would call me the next day and let me know the progress. I never heard from them. Finally on the 23^rd I called, got the runaround, was handed off to other person, told they would call me back which — they did not. I called back again on the 24^th asking if they were in… I don’t believe they even ever tried to replace them. They said that they had called the lady who had taken my package, whether that’s true or not, I’m not sure. They asked me if I wanted a refund and I ensured them that I 100% did not. I still wanted what I ordered. Although Christmas Day was spoiled, I still knew this was the perfect gifts, and still wanted them.
Cut to 1 month later: I finally go back in because not once since Christmas was over have they called me. No phone call, letter, email, attempt to make amends. Nothing. They seemed shocked when I went in and didn’t seem to care much that they hadn’t tried to bring in my items. They just wanted to refund my money and be done.
I don’t believe the lady that I dealt with intended to make me feel terrible, small, alone and powerless. I guess to her it’s just another thing that she sells in the store, but to me it really was the perfect gift — the thing that would put the biggest smile on the faces of my family, the people that I love; and really, that’s the best part of Christmas. I am heartbroken.

Like others, it appears I’m a soul who loves to torture myself often enough by window shopping. So on a lunch break I came here.
Crete and Barrel for me is hit and miss. Considering the prices at times I expect a lot more. Nothing is so true of this fact like the bed frames. Almost all are flimsy, some have an unhealthy amount of burlap-​type material and padding, and nothing is really worth the price. In fact I remember turning over the price tag on some and just getting angry. On the other hand I do like some of their couches. Kitchen tools are another thing that C&B excels at. Most are nicely designed, but mark-​ups seem higher.
Staff are really helpful and I like the fact that there are discounted items in the store which usually have a scratch or two on them.
C&B is ok, but I remember them being far better.

I love the staff here. They’re always willing to help and always within reach without being over bearing. The selection of house wears and kitchen goods is great, and the price range is really varied. They always keep their seasonal stock up to date. Most of their furniture selection is in the classic/​modern range and is mid-​high end (price wise)
We did a gift registry with them today, and it was the easiest registry process I’ve veer encountered. You tell a staff member that you want to set a registry up, they set you up with a scanner and explain how it works, you scan items to your hearts content, and then finish everything off at a computer kiosk when you’re done. Hopefully our wedding guests will have an easy time with it as well.

I’ve been in this place a few times and have never bought anything so I guess I can’t love them that much although I would go back for specific items like glass accent pieces which I thought were really nice.
They have some interesting things and I enjoy walking around although it always seems very similar every time I am in there and that‘s not very often. They have some modern type furniture which I enjoy but the shelves I touched all wriggled and seemed lower quality for the price (one was $ 1700!). They also have some unique cutlery and some nice wall accent pieces although each one I looked at was around $ 500.
Overall, I think this place is a good addition to your home interior shopping resources. Even though, I have never purchased anything from them and I can‘t say that they are on my list of places I would go when looking for home interiors due to the reasons mentioned above.

There was a lot of hubbub when C&B first opened up in town, and it’s definitely nice to see a new addition to Edmonton’s selection of furniture stores. It’s not just the two extremes of IKEA and Finesse anymore!
The store is well-​lit and has a very well-​organized layout. Displays are set out in various styles with matching accessories, and it feels very similar to IKEA when you’re visiting different living rooms and secretly pretending you either 1) live there, or 2) are visiting a very stylish and chic friend. I totally loved the 60s style dining room near the back of the store, with its vintage orange and brown hues. You cringe at reading my description, but go check it out and see how great C&B makes it – a sure sign of great designers when you can work those colors into décor!
Browse their kitchen gadgets and knick-​knacks towards the end of the store. There were lots of neat gadgets to play and explore with, and lots of great ideas for holiday gifts this time of year. Service didn’t seem pushy, the salespeople I saw mostly just smiled and asked me how I was doing.
Would I ever buy anything from C&B? I don’t know, because I’m one who enjoys repurposing and upcycling stuff. I would come to C&B for great ideas and inspiration. There was an amazing wooden dining table repurposed from old telephone poles actually — so cool! Maybe I would purchase big ticket items from here if I could afford it, haha … lots of great pieces to suit various styles!

I a currently lusting over this entire store. It’s so beautiful and way classier that IKEA. It has such a gorgeous immaculate display of all it’s products I just want to buy one of everything!
This store is so clean and organized I love it. The staff were really kind and helpful, I appreciated their help and expertise. I love how the store is laid out, very easy to navigate from section to section and doesn’t seem crowded at all. Since the store is extremely well lit and uses a lot of white the store looks a lot bigger than it is. It kind of reminds me of one of those «heaven-​department-​store-​scenes» in the movies.
Love Crate&Barrel, go check it out. Man I know I’m getting old when I find «home-​sense» type stores fun to be in…

I was pretty excited to finally check out Crate & Barrel, since I’m always looking for another spot to browse kitchen gadgets.
I found their selection to be lacking. I realize that there is more to C&B than kitchen stuff, but for the size of that store, they could afford to stock up on the cookery a little more.
Also wasn’t a fan of the pushy sales people. I was in the store for 5 minutes, and three different associates jacked me up and asked if I needed help. I am fully aware that I look like a dirtbag on my days off, but I still don’t appreciate folks looking at me like I’m about to steal something.

Hoorah, hoorah! Edmonton gets its very first Crate and Barrel!
I had been away on vacay so when I wandered through Southgate Mall the other day, I was confused by all of the bright lights. What is that? Why does that window have windows instead of walls? Oh — oh my gosh. C&B is here!
The store is HUGE. I swear, if I didn’t know any better, I would be sure that this place is in some alternate universe where it’s even bigger than Southgate Mall itself.
Major pros: the shop is clean, organized, and well-​laid out. There’s plenty of great mini-​room set-​ups (a la Ikea) for inspiration, and there are a ton of items to shop for. Everything from couches and loveseats and massive, beautiful glassed-​in bookshelves to small wicker baskets and Christmas decorations.
The store seems to be organized by style. The first living room set-​up you stumble upon is all warm woods, big comfy couches, old world charm. Off to the right is the fun, bright modern décor. It’s helpful when you’re looking for your «style» of furniture and knick knacks.
Several pieces reminded me of Ikea, but there’s that whole you-don’t-need-to-put-them-together-yourself aspect of it, so of course they’re a bit pricier. Still, when I do move beyond my Ikea phase, I think C&B will be the next place I shop.
Staff weren’t particularly helpful — I didn’t have anyone greet me or ask if there was something I was looking for. Oh well — I was content to wander aimlessly on my first trip here.

I have seen the signs, the paper on the windows, and the very large store front staring back at me at Southgate Mall for months now. My curiosity peaked yesterday as I walked by and saw people running around, setting up, doors open, but customers unable to go in. And now… Finally. Its here. Crate and Barrell’s opening day!
I was greeted by two very friendly girls handing out Scratch and Wins at the entrance with the possibility of winning $ 20,000 (yes that is the correct amount of zeros!) in the store. I won $ 10. Every little bit helps! Especially when you have a love of furniture and house «stuff» like I do. This store is HUGE! They have attempted to set it up into sections that flow into each other… upholstery, bedding, desks, dining, into kitchen, appliances, holiday, décor. There is a lot to look at here and a lot of different styles. The furniture is bright in some selections, muted in others, leather, fabric, sofas, sectionals, double chairs, single chairs. Truly, there is so much and something for every taste. I was very impressed with how many item tags I looked at and found «North American sourced» and «Eco friendly». One «leather» chair in particular that I liked was actually made of Soy! I am always wary of box stores as I am on a «buy local» or at least «buy North American» lifestyle, so I am very happy to find a furniture store that I can customize and find things at right in the middle of a mall!
I ended up leaving with some tea light holders and a placemat for a hallway table upstairs. I also left with future plans of buying a rug, curtains, a desk and a living room chair one day. Prices are mid-​range for furniture and some items can run a bit high (700‑2100 for a living room chair, $ 500-​$ 3000 for a dining room table) but they seem to be of a good quality, although I cannot say for sure until my dog has slept on it, I have spilled a drink on it, and it has met my vacuum many many times. Hopefully that will happen in the future to a particular green double chair I have my eye on.
The check out process was a bit painful but I chalk it up completely to first day kinks. Their debit was down (it happens to everyone!!) so I had to leave and come back with cash. No biggie! I left with 40 $ worth of stuff for $ 30 thanks to my 10 $ gift card! There is also a wedding registry and if I believed in wedding registries, this would be a place I would register! But I do not believe in registries, so, if anyone at my wedding is reading this, gift certificates to this store would be very welcome gifts if you planned on getting us anything. :)