MAC Cosmetics

I love going into Mac make up !!! They are always great with helping me find the product/​products I’m looking for or can recommend a product that would work. They’re make up is a bit expensive but they are great quality, feels extremely light on your skin. They have a great recycle program you can bring in 6 containers that your make up is in whether it’s foundation bronzer or what have and you get a eye shadow or lipstick free!!. They also have a regular buyer program. So if you happen to forget the name of your bronzer or foundation they can look it up in their system! Friendly helpful staff every-​time I go in there definitely recommend Mac!

I don’t know why but I consistently have a more mediocre experience than expected when I visit the MAC Cosmetics store at Southgate. Maybe it’s because I’ve visited the West Edmonton Mall location more often in the past and expect my experience to be the same? I’m uncertain. I have a whole lot of brand loyalty to MAC and so I’m always surprised when I don’t find the customer service interactions with MAC staff at this location to be as positive as the ones I’ve had elsewhere. Still I really like how the displays are laid out here and how much variety of colours and products are available. The lighting is a bit darker here than I would prefer for a makeup shop but I do like how spacious this location feels.

I have been a MAC fan and loyal customer since 2005. Therefore, I was VERY happy when this store opened up in Southgate. Especially because it is close to where I live.
The customer service at this location used to be excellent. I had my makeup done twice by a girl named Jasmine in 2009 and it looked amazing! Unfortunately, she is no longer there. Since then, the customer service has gone downhill. I have been in the store numerous times since then, and it takes awhile for someone to acknowledge me and ask me if I need help. Sometimes I don’t even get approached.
Today, I was looking for a new mascara and one of the girls that was working there passed right by me to another customer who came in AFTER me.
Since the service is so bad, I am willing to drive further to the Kingsway store, where I have had excellent customer service.

Unfortunately, giving NO stars isn’t an option. I went into this stand alone store on a Sunday afternoon. I looked around for several minutes searching for a product. Sadly the four girls standing behind the counter were too engrossed in their conversation to even notice they had customers. A fifth girl was actually helping someone. I’m not sure what the point of having so many workers is, if they aren’t actually working? No greeting, no offers of assistance. Pretty disappointed in the quality of service… especially given the high end prices. Won’t be returning.

Let me put my sad face on while I write this review, which has been (unfortunately) a long time coming. I’d like to point out this review is solely for the Southgate Mall stand-​alone location (NOT the one inside of The Bay).
I have been a dedicated MAC customer for years, as in WELL over a decade (although I still try and convince myself I don’t look a day over 21). That being said, I have been to literally every MAC location across Edmonton, Calgary, etc. numerous times and normally have absolutely no complaints whatsoever… except for this location. As Southgate is the most convenient/​close location for me to visit, it saddens me to say I have had more unfortunate and disappointing experiences than I wish to admit.
No matter the extent of the stores busyness, I am rarely, if ever, greeted/​acknowledged or asked if I need assistance. The especially annoying problem with this, on top of the sheer rudeness and lack of customer service, is the fact that at MAC you cannot simply grab most items off of the shelf, an employee must get it for you. With this being said, my visits to this MAC location usually end up with me doing laps around the store/​wandering like a lost nomad while praying for assistance so I may get my items and be on my way, or standing in one spot like a creep for 10 achingly-​long minutes while desperately vying for an employees attention. Not okay. Especially not okay because most of the employees I have come to clearly recognize over the years (and they would have to recognize me as a frequent/​loyal customer by now… you would think) and yet I receive the same lack-​luster and severely disappointing service EVERY. SINGLE. TIME.
To this I say boo! Boo on you Southgate MAC! I will no longer be a fool to your completely insufficient customer service. How I wish the location inside of The Bay at Southgate had the entire selection of products that your stand-​alone location does so I could wistfully bring my business there (as they are much friendlier and willing to help a girl out), but alas they don’t carry some of my key items. So it looks like I shall be trekking across the city instead, possibly to West Edmonton Mall or Kingsway just to get some dang service. And hopefully less awkward wandering and gawking moments.

I have came into this MAC a number of times for browsing but have only purchased on two occasions. The staff is always friendly and I have never had an issue with getting assistance or having my questions answered. They train the ladies well as all the staff I have dealt with seem to know alot about the ingredients in the makeup as well as the price points.
My biggest issue comes from the fact I feel some of the price points are a bit high for the quality of the products. The lavender lipstick I purchased from here was fairly amazing in terms of color, texture, and how long it lasted without rubbing off onto my coffee mug and such so I was more then happy to part with my $ 21.00 in that case. However I just recently purchased a red lip glass from the Maleficent collection for about $ 24.00 which on the box itself claims to be «long wear» which didn’t survive the iced coffee I bought from 7 – 11 with roughly about 75% of the initial application ending up on the straw.
Mac has great products usually and alot of fun colors you won’t find in other places so if your wallet can handle it I say go nuts! Just be sure to try out testers and look at all your options before deciding what to invest in.

MAC makeup itself is fantastic, i love it. My low rated review is about the service at the stand alone store in Southgate (not the one in The Bay) The customer service i experienced was horrible. I went in looking for a new foundation (was previously buying drug store foundation and wanted to come back to MAC foundation again) but i wasn’t sure which was the best option for my skin so i was looking forward to talking to someone and having them help me. First of all, i must have walked around the store for a good 5 minutes before someone even said hello to me. I’d like to say it was busy, but it wasn’t and 2 of the girls were off in the corner at the mirror giggling and fixing their hair. By this point i was pretty annoyed but someone finally came over and reluctantly helped me. Seemed like a chore to her. So i bought the foundation and left. After walking around the mall for a bit i remembered i needed mascara too that i had forgot about. I happened to be closer to the MAC loaction in The Bay so i went to that one and had phenomenal service. There were only 2 women working and they were both with other customers, but somehow BOTH of them managed to still say hello to me and tell me they would be right there. THATS customer service. I walked around a bit and then the very bubbly blonde (i didn’t catch her name unfortunately) came over and helped me. Asked what i was looking for, what i wanted out of the product and was able to give me something that worked specifically for me. She was fantastic. You can really tell who is there, doing something they love, compared to people who are just there for a pay cheque. Avoid the stand alone store and go to The Bay location for sure.

I am actually not reviewing the quality of the product, because I love MAC and I have a huge MAC collection :)
I am actually reviewing the customer service at the Southgate location. :)
I have been to that location several times actually and I usually get a great MUA who is professional and willing to help.
However, I walked into that store yesterday and it was not busy at all. The MAC girls were all in a corner talking and talking and didnt even acknowlege that a customer just walked in? So, I am looking and some girl comes over barely wanted to help me I kinda felt rushed etc so then she leaves and I am walking around still looking for stuff and thats ok, but then I wanted to see a product and walked over to some MAC girl standing around like she was bored and asked her I wanted to try a product she kinda just looked at me with this ugly face she then came over to the counter gave me some brush and I had to put it on myself which I taught was wierd because usually the girls will sit you down on a chair and apply the make-​up for you or even just standing there well anyway I did it myself whatever and at the end I decided to buy it. This girl didnt say anything didnt care just wanted to get it over with. I was at the counter paying with the same girl and she was just fake, snobby and pretty much rude the whole time, but yet trying to be (fake) nice. I was laughing inside who do these girls think they are? LOL I didnt look poor or maybe they are racist against spanish girls who knows but it was just so funny. Anyway I will be going back (of course!) and if I or I see any other customer being treated that way I will get a manager next time. I will let this one slide, but I definetly had to do a review on it! :)

At one point my entire makeup collection came from here and while i’ve ventured away fro 100% mac it’s still a decent portion. I love their concelear, and I own tons of their eyeshadow. I find that the staff are average at best, it’s usually tricky to get their attention.
I do love their recycle program! What a great way to get people to bring back empty containers… free lipstick! I don’t think I’ve ever actually bought a lip stick from here, but yet I own about 5 because of the recycle program.
Overall, I’m pretty loyal to MAC and have been for probably almost a decade. I think I started buying makeup from MAC in junior high for dance competitions and I’ve never been disappointed!

I used to love Mac but I find a lot of the girls here quite rude. Also the quality of make up has changed for the worse.

The girls at MAC are the only reason I look at all semi-​presentable in the day. If it weren’t for their make-​up recommendations and tips, I wouldn’t have a clue how to put myself together. I always find the staff friendly and the products are amazing. While I frequent Sephora, MAC is still my go-​to make-​up brand for all the necessities. I won’t buy any other brand of mascara or eyeshadow!

As much as I strive to use inexpensive and edible ingredients in my bath and beauty products, I break down when it comes to one thing: lipstick. I love lipstick.
I have purchased several lip glosses and lipsticks from MAC, and have always had satisfactory service and have left the store happy.
I’m not a huge fan of most of their lip glosses (too sticky and often too sparkly), but their lipsticks are wonderful. I tend to go for wacky/​eccentric colors, such as blue, purple, or orange, and MAC is the only place I’ve found that regularly carries interesting products like this. Now, I personally wish that they’d take that a little further, as I have been searching in vain for green lipstick, but hey, I can’t complain too much. They also have a good variety of standard colors, in varying levels of shine/​sparkle/​whatnot.
The price is average, at around $ 18 a tube.
MAC is usually my first stop when I’m looking for something specific, and I usually find what I’m looking for.

MAC is my favorite makeup company. It is the place I go when I need to spoil myself a little.
The ladies and men who work here are very knowledgeable and helpful without being pushy salespeople. They are also all makeup artists, which is another perk of this company.
MAC does makeovers and they do special event makeup as well. I have gone here on more than one occasion — Halloween, Graduation, Parties… etc.
They have always done a phenomenal job and I have always been happy with the results. I also like the fact that they don’t really charge you for the makeover. The deal is you buy $ 40 and the makeover is free. This is an awesome deal because this way you’re walking away with something too.

What girl doesn’t love MAC?
MAC is a playground for makeup lovers. I don’t shop here a lot but when I do, I have a great time.
MAC is full of bright, edgy colors. They always have a new color or color combo out.
I’ve had a MAC makeover done and it was so much fun! I usually wear very neutral stuff for me to step outside my comfort zone and go a bit crazy was hard but the payoff was incredible! I looked hot! The staff are very knowledgeable and you can tell that they love their job. Something I really like about MAC is their recycling program. If you have enough empty containers (from their makeup) and you bring them back into the store, you get something free! That’s a great incentive (especially because MAC isn’t what I would call cheap).
They have great quality products — not just their makeup, but their brushes are fantastic!
If you love makeup, you’ll love MAC!