Enterprise Rent-A-Car

The only thing that was good was the car was clean.
They’re information on the the area (Banff) was inaccurate and they overcharged me on fuel on the return.

Yikes!!! We came here on holiday and were seriously overpriced. For one day we paid $ 97 for a tiny car that should of costed us $ 50 max. Charged us $ 35 in gas… it’s only .87cents per liter. The person (who’s a local) there didn’t know how long it took to get to local attractions. Over estimated time… told us it would take 2hrs and a full tank to get to Banff but only took a quarter of a tank round trip. If you don’t know… don’t mid inform people.

My truck was in an accident so my insurance set me up with Enterprise. Was given a reservation number and told to call the day before my truck went into the shop. As directed called and was picked up when they said they would.
Back at their office they were quick to set me up and get me out the door.
Great service, friendly staff and best of all they have things figured out with the insurance company so no messing around.

I returned a car I had rented via my insurance company here on a Sunday. I chose this location mostly because it was one of a few actually open on weekends for a whole day. I found the location a little tricky… its in a «blink and you’ll miss it» kind of spot on and if you are on 9^th Ave SW which is one way, you have to do some circling around to get back to it.
There was next to no parking there either so I wasn’t sure where to leave my rental and because the lot is so small, there wasn’t really anywhere to leave it for a minute to ask. I can’t imagine how chaotic it would be during the week when downtown is so busy.
The employees were friendly although a little overwhelming. Three of them scrambled to help me when I arrived (it appeared there were about 6 working and there was nothing to do-​they were all sitting in silence). It made it a little awkward and the fact they were all dressed in identical black suits made me wonder if I had stepped into a secret «Men in Black» hideout.
This location is good if you live downtown or need flexible weekend service hours.