The Home Depot

First the positives: This Home Depot location is well located and very large in size, with lots of inventory.
Now for the big negative: The staff, if you can find one, need some serious training. It shouldn’t take 3 intercom calls and close to 20 minutes to get someone to answer a simple question regarding product availability. I almost left the store out of frustration. I had to ask 3 out-​of-​department staff members to call for «assistance to aisle _​_​». One of the staff members I asked was in kitchens. I went up to her and said, «excuse me, I’m looking for help in plumbing and was wondering if you could call someone for me». She said «No, this is kitchens… plumbing is over there» with a very dismissive attitude. I’ve experienced the same crappy attitude from other employees here in the past, so this seems to be a trend. Turns out the employee that did finally assist me was very helpful and friendly, although they didn’t have in stock the product I was looking for.
The manager of this store should realize that competition exists in the retail industry. Why would I put up with long waits and rude staff if I don’t have to. Honestly, I’d rather drive out of my way to go to Lowes or Rona.
Needless to say I won’t be back.

I just called the hardware department and the guy answer my phone and he said «I am busy» then booom hang up.
What a piece of trash. I remember home depot many years ago and how helpful they used to be. Now most of them bunch of kids running around in a play ground.

Went to Home Depot Tool Rental. I had a very helpful staff member that was overwhelmed with customers at 9am. His was the only employee as his partner was supposed to start at 9:30am. His partner showed up at 10:00am which cost me one hour in wait time to rent my tools.

It seems most hardware stores your left alone to figure out where anything is — which is the biggest pain in the behind — why don’t they offer kiosks like chapters bookstores so that one can look stuff up? Or at least provide a more interactive app like Canadian Tire which when you view their products of a particular store it indicates what aisle etc it is?
I went here yesterday in search of a glue gun I had thought I already owned to fix a cat post. Yeah no glue gun at home. So an Internet search to product compare and found a $ 25 well known brand name model with awesome reviews. When I checked at home their site said 6 in stock. When we got to the store their app said 3 in stock but none on the wall where the first person we tracked down to ask said. Like a woodworking angel a bearded happy sounded employee was working the aisle helping everyone as needed and so presenting the facts we located the three way way above in a box. He zipped away and then came back with the stairway to heaven and plucked down the product from the sky. Bing bang boom off to the cashier then out the door best experience ever however as its an employee customer service determinant on customer satisfaction I do hope they bring kiosks or update their app.
Thank you so much.

Good service. Provided my contact details at the store .
Price point: reasonably priced product is roughly $ 3000 for 10 windows. Wow!
My current blinds are the standard issued ones in my condo which have lasted 9 years and not single one has broken. Was looking for blackout options and that’s what I was offered !
If you are looking for quick service and reasonably priced product along with good quality, shop around. I’m not comfortable posting from where I purchased my blinds but I was able find a supplier who supplied and installed blackout blinds: 7 windows for only $ 850 with warranty.

Home depot is what is is, no help when you need it and a klunky self service check out that always needs overrides. Nice parking lot for us truck folk, glad they know they’re demographic! :) I’ll admit, I only came here are lowe’s didn’t have what I needed.

Service is pretty terrible, or better yet non-​existent at this location. I came here during a busy time and b-​lined to the garden section as I wanted to pick up some succulents to put something together.
I walked aimlessly up and down, and up and down the whole garden area looking for succulents or anyone wearing an orange apron. I eventually found some succulents but they were too mature for my liking. I went up to the cashier area to ask for help — if they had more or other succulents and the cashier couldn’t help me and told me to look for someone in the garden department.
Again, went back to the garden department and didn’t see any orange. I ended up leaving feeling pretty deflated and empty handed. That sucked and was a waste of time.

When watching zombie flicks, do you ever wonder: «I wonder what it’s like from the zombies perspective?» So very few instances give us that angle and with The Walking Dead still holding strong, it’s a question that will inevitably come up.
Fear not post apocalyptic fiction fans — today, Home Depot solved this dilemma.
It’s a customer service wasteland, where civilized, rational human beings will go from perky customers to rage filled zombies in approximately 20 minutes.
You’ll roam the aisles, desperately hoping to pick someone’s brain. But these folks are zombie customer experts and are well trained in the art of being absolutely nowhere in sight. And so you will eventually give up trying to find that specific clamp/​plant/​dowel and mindlessly wave your arms and shopping list in the air, while gurgling curse words under your breath.
It’s terrifying.
Folks, I don’t walk out of many places but today I did — I walked out of this place after having spent almost a half hour shopping and left a full cart in my wake. I had three fairly specific things I needed — two for props and one for my garden — but the complete lack of help eventually did me in. Even when I managed to catch the attention of not one, but THREE people, one of them was a «vendor» and the two others told me it was not their department and simply waved me back to the wasteland.
Nope. Never again.

We are renovating our house
We need some new appliances to update the kitchen.
The Asian Lady who is working in Appliance section there. Her service is Horrible.
We were waiting there for long time for service. She was talking to others Home depot stuff people.
She has not enough appliance knowledge to help us and she is lazy there.
She is not willing to find out the features of appliances and dimensions for us.
Her face is not friendly to customers and she speaks to the customers high tone.
We were pissed off.
We decided not to buy any appliances from that Home depot. Time wasting there and bad Service there.

— bought my new hot water tank at home depot and contracted home depot for installation
The problem:
— installer decided our space was too small even though it was within guidelines and same size as the one he removed
— he swapped the tank for a cheaper model & charged us an additional fee of $ 50.00 for swap
— the stairs were dented, stained and scraped from his dolly (hw tank is on 2^nd floor)
— installer cut all my tank securing straps and left the tank unsecured with a bunch of unusable, sharp metal around
— after some trouble home depot waived the additional swap fee and only charged me for the smaller tank
— i am still left with an unsecured tank, 9-​year warranty instead of lifetime (9 year is max for the size of tank the guy put in) and damaged stairs

You know, I don’t usually come to home depot, but when I do, I like to get treated like an idiot because I don’t know the difference between stucco and drywall…
Lets just say that the staff here were plentiful but not very helpful. I got what I went for, but it took me 20 minutes to find it all (I bought 2 things) and the staff treated me like… well… a woman alone at home depot looking for legit building supplies. lol

I favor this location more than the others ’cause the communication is better between myself and staff. If you know exactly what you want and need some advice (generic) than this is the place. These guys are not specialists, therefore, you’re not going to get specialist advice. For whatever I needed I’ve been successful in finding the right product. I did some pre research to know exactly what I needed as I didn’t want to rely on anyone. Prices are obviously better ’cause their a chain store. Lots of parking and open a little later to accommodate the 9−5ers like myself.

I’m not sure if I’ve got her name right or not, but Leigh, really, regardless if someone is asking you a question repeatedly or right before you close the store. There is no reason for you to be such a douche and not complain ‘and you waited till closing to ask me this now!?’
Don’t be such an asswipe. We’re all in the service industry. There is no reason for you to flip your shit.

Like this one b/​c it’s a stand alone compared to that circus in Rmd where everyone’s turning into one big lot w/​Future Shop, Office Depot & Mcdonalds lol.
Lots of parking.
Came here to get some real offensive attack on possible mice nest in my garage; as receipt shows, I wasn’t hesitant into spending whatever it takes lol. The worker there really knew his stuff – kudos to him for knowing this b/​c it sure scared the heck out of me; yes, i’m not fond of rats/​mice, who are? not even mickey mouse i dread… anyways, i digress…
Guy recommended NOT to buy the typical mouse trap w/​the vice that clamps on their neck; one, the bigger it is (both the trap AND mice, the more of a mess, meaning possibly cleaning up the guts, blood, etc. two, germs being airborne, three, not knowing if there’s a ‘kill’ unless you go there to check, & four, you have to physically remove or throw entire trap away.
Enough of that.
Recommended to get the sticky glue which doesn’t kill them but their feet (hopefully) will get glued & won’t move – a humane approach.
So far, in past month or so, haven’t seen a mice so far.
Which leads me to the next purchase: sonic plug-​ins, which emit an annoying sound to deter them from settling in & hopefully for them to get the heck out of dodge. Just plug one per room but heck, i plugged in THREE to get them all out lol
so far so good!!!

Out of all the Home Depot’s in the Lower Mainland, this is the location I usually come to, why you ask, well for one it is close to where I live. I actually am in the middle of this one and the one near Terminal and Clark and I just find this one easier to get to, and easier on parking. When you come here there is always a ton of parking, and we are not talking about going far where you have to haul all your heavy items in a cart a far way to get out and leave.
You are free to roam around, and if you are one who likes to do things around the house, you may roam a long time, as it is ‘Home Deopt’, and that means big in size, and with this location, everytime I have come here it is never busy, so you can gaze aimlessly at items you can dream you had at your home to work in, or a reno project your working on. The help here has always been pretty good in guiding you to the direction of what your mind is looking for. The staff, the ones I have me, know the layout of the store quite well, you could be in lighting, and if you were to ask for a hook to hang your pictures, they would know which isle to go to get this small hook.
Also if there ever is a sale on things, like when I come here for my mom for cheap bags of planting soil, they will have stock, as the hoarders go to that other location I mentioned to you above. Ease of parking, stuff in stock, that’s why I come here.

i find these big box stores so maddening. the amount of staff on hand to assist you is paltry. They are nice enough in assisting you, but it’s impossible to find one. I just spent 20 minutes letting the phone ring to a customer service rep to see if they had a certain product in stock an no one ever picked up.

3 things I really like about Home Depot:
a) tons of parking at most locations. This is no exception.
b) Awesome refund policy. Yes, I often buy the wrong model, and use this very often. They are good at taking items back, no questions asked.
c) excellent hours. They’re pretty much open almost whenever I need them.
As for the staff, it’s hit and miss. Today would be the latter. I was asking a guy about different toilet seats and all he could tell me was based on what he read off the price tags. Thanks buddy, I think I can read too. Maybe he was new on the job but in any case I was disappointed.
Anyways, usually they’re pretty good in the knowledge department, so hopefull you’ll have a better experience when you go.

Asking for help sometimes turns into a circlejerk of pass-​the-​customer. Which is better than a simple «I don’t know».
In a recent example they weren’t able to help me for a custom bit of work I needed that should have been simple (getting some floor tiles cut) but it turns out no… they did try and give some alternative options I could try instead.

Sometimes good, sometimes bad.
Our experience at Home Depot is hit and miss. We were looking at kitchen cabinets and countertops and couldn’t wait to get away from the person working in that department who obviously had no clue what she was talking about but wanted to push to send someone to our house for a consultation. The next visit we had two extremely knowledgable and helpful staff assist us purchasing bathroom faucets.
I love their no hassle returns, huge selection, and overall I’m happy with Home Depot.

I feel the need to review Home Depot because of the OUTSTANDING service I received yesterday. I’m sort of at the moment the primary caretaker of my parents house and over the weekend while I was away, our hot water tank broke and was leaking everywhere and I have no idea how to deal with that. It broke and was replaced 2 years ago too, but my sister and uncle dealt with it then. This time it was my turn.
I had already been having a really bad day for personal reasons, add on a broken hot water tank and you have a Reena already in tears trying to hold them back. I go to Home Depot and I was expecting to have such a hassle trying to figure out this whole tank thing, but they got a guy in the plumbing dept right away for me. His name was Saleem and he went out of his way to help me for an hour an a half. This location didn’t have the type of tank I needed, but he tracked down a store (after calling a few different ones) that did have one and arranged for everything to be delivered and installed in my house today. And he was really nice to me. So while the whole incident was a hassle, Saleem did a great job of easing the headache.
Thank you!