Real Canadian Superstore

I love this superstore, it’s so convenient and so are the hours! I can go grocery shopping quickly even if I work late! The staff are great as well!

Another one of my go-​to places for groceries.
I love their loyalty points program. And IMO their Mastercard is the best.
Superstore is almost a one stop shop for everything deemed as «daily living»
There are times when the line ups can get quite long and it’s frustrating to see only half the check-​outs open. But most of the time the service is good and line ups move quickly.
The store is quite large, and 99 times out of 100 I find everything I need or am looking for. A lot of the times I find stuff I don’t need and are not on the shopping list but it’s too cool or priced well to NOT buy it!
There is ample parking, it’s close to the skytrain and bus stops, there is bike parking, lots of handycap parking and expectant mother parking.

Some people would call this place «stupid store.» Other people would call it a place of convenience. Sometimes though, I think of this place as a place where people need for their one-​stop shopping like Walmart. At least in some ways, superstore is Canadian owned and not internationally ran like Walmart and other fast food chains. As much as I usually would be here to look at the book section, service is usually normal and nothing terrible or great about it.
They do have some organic food for customers to purchase. They have everything that most places should have from a chicken section to a bakery, seafood section and meat section, but honestly, there are some things in that store that is hiding and I wish I knew what it was…

This review is based upon customer service alone, I really like superstore deals and produce/​products etc.
Last week I went to buy jars for jarring goods. I had an urge to make jam lol. Anyways, I asked 4 different superstore employees at this particular location where I could find jars.
1^st employee: «umm well that isn’t my department, and I think they are out if season, but it would be with the canned goods. Not over here in food storage where you’re looking. .»
So I look around the aisle with cans. Nothing lol
2^nd employee: «I’m sorry but I’m busy doing this right now.» (She was prepping something)?
Ok, so I walk away to the very next person I see who works at superstore.
3^rd employee (she was walking fast, like on a mission, but I quickly asked anyways lol): «I think they are over there *points*, but you can ask someone in this department, they will know for sure.»
4^th employee (he was stocking shelves in that department, yes!!): «Oh yes ma’am, this way!»
I’m so stoked following this guy! He seems so confident!
4^th employee: «Here, this is a item stock list, you’ll for sure be able to find it on here and it’ll tell you which aisle it’s in.» *smiles and walks away*
Wtf Jst happened? lol
K, The stock item list had 2 columns and like 10+ pages. NOT in alphabetical order. Smaller print.
Oiy.
So I left. After buying a bunch of sh*t I didn’t need lol. Good deals, but my gosh frustrating AF customer service. To the superstore employees, please take a moment to know the store you work in. I’d really appreciate it:).
M.M.

I am really surprised that I’m giving RCSS 4 stars.
When I came to the produce section what I noticed that was incredible was that the staff member was actually giving knowledgeable and helpful advice about melon’s and giving advice on the ripeness of some the produce.
He wasn’t helping me but someone else.
It was the manager.
Good job.

Come here a lot for grocery. Its spacious lot of walking space. This place is crazy busy. The staff there are not that friendly but only good things is cheap grocery.

I like this superstore. It is big and has many selections. I was surprised to find all the ingredients to make unique Persian food.

I am giving a review for the Loblaws Optical Dept at the Real Canadian Superstore Grandview because I was really impressed with the quality, service and price/​value I received there. The store manager Mario and his colleague Martin were fantastic from the moment I walked in to get the lenses of my current glasses updated. I did not purchase the original glasses there, mind you, but they gave me a great 2 for 1 deal to replace the lenses even with one pair being rimless (Costco wouldn’t replace those for me). They consulted with me on the best lens type for the value to fit my prescription and offered me a warrantee to return the pairs should I experience any issues. I was shocked at how reasonable their lens prices are and they told me they are always having deals and will work with the customer to cover the fees other companies charge (like the cost to bring your own frames in). I am a very happy customer and plan to return to get new contact lens there. Can’t recommend them more highly!

Beware this location can be crazy busy inside the store and the parking lot. This store does have most of what I need to get groceries for the week at decent prices. I also like the PC plus points program which gives you money towards your bill after you collect so many points. Good selection on organic, gulten-​free, and vegan food/​products. The pharmacy is pretty good there you can now order your refills online… you need to sign up in store though. The health clinic is convenient, it can also be busy. I would try going there in the mornings if you can if not maybe call ahead if its late afternoon because sometimes they turn away walk-​ins if there are to many. Gas station can also be hit and miss with being busy… I always end up waiting. This is just a really busy location for everything…

I just popped in to find one thing, so naturally I left with a basket full of stuff.
Of course, once I had 6 items spilling out of my arms and decided I needed a basket I couldn’t find one anywhere… That was a bit frustrating!
Some prices are cheaper than other spots, but I find a lot are the same, except for their specials which are always great! Sriracha for $ 2.50? Yes please! But when it’s not on sale and it’s $ 4 it’s really almost not worth it.
A good spot for a quick grocery run, although I have to say that last time I was here there were a lot more groceries and a lot less housewares. It seems nearly half the store is housewares, clothes, and electronics these days! Not to be a grandma about it, but unless you have an extra hour or two to look around it seems a bit unnecessary.
Good if you’re in the area, but I wouldn’t necessarily make a special trip for it — I can forage most of the same prices from small local stores around my house.

This is the worst Pharmacy ever!!! If they can do it wrong, they do. Some examples:
* If they don’t have enough medication, they don’t tell you when you drop it off, they tell you after you’ve waited in line for too long. So, you get to come back the next day and wait in line for another 45 minutes to pick it up.
* They give you the brand name, even though the doctor has not written in the brand name. This is NOT fully covered by Fair PharmaCare, and it costs about twice as much.
* If the doctor makes a mistake, every other pharmacy I’ve ever been to, asks when you bring the prescription in «did you know that your prescription’s been changed?», then THEY contact the doctor to get it corrected. This pharmacy makes you go to your doctor again!
* They tell you it will be ready in 30 minutes — it NEVER is. Even if you wait an hour before coming back to get it, more often than not, it won’t be ready.
Once I finally get this last prescription sorted out (it will be the third trip), it will be the last time I use this pathetic place.

I’ve been shopping here pretty much my entire life for numerous grocery items and never had any complaints until now… BUT this has nothing to do with the food or groceries it has to do with the Joe Fresh area…
The people working in the Joe Fresh clothing area are extremely lazy and just out to lunch. Calling them a couple times to see if they had a certain item in stock or just laying around the answer has always be «no sorry, don’t have» EVERY TIME. Well the last two times I didn’t believe them and went into the store and guess what I found within 2 seconds of searching? THE ITEMS THAT I CALLED FOR and yes I did give a good description (price, barcode number, product number, physical details). It’s not like they were hidden, they were right where they should have been. Meaning no one even looked at all, which shouldn’t be that hard since the area isn’t huge lol.
Rant over.

I go superstore more than ever now. Since they renovated, it looks so clean and organized.
They have great selection of groceries and cheaper prices than the other supermarket. In addition, the produce section carry more organic brands and varieties now.

The best supermarket in Vancouver. Great service, great prices. Highly recommended. They has the biggest selection of products and the best prices. Far better than any other stores in the area.

It’s East Van and much better than the other East van South location Inconsistent price matching each location is different. They charge for bags

My dad has a saying: «The poor pay twice.» This has been my experience with Superstore.
For the decent savings to be had on certain groceries, organic produce and home items, I find I always come up short in the end when I discover — yet again:
–Produce (esp. box lettuce) that has gone bad before it’s time
–Compromised products that were cut into /​dented open during stocking
-«Discounted» items that were incorrectly charged as full-​price
In it’s defense, Superstore has a good return policy, but before you leave home to stock up here, you may want to decide if all the time spent driving/​parking/​fighting crowds/​checking expiry dates/​waiting in line will balance out the saving offered on the handful of inexpensive items you purchase.

Super stores in general give me anxiety mainly ’cause it is always busy with people who don’t know how to operate an f-​ing cart. I will be honest in saying that I shop Stateside, however, there are a few PC brands that I get here since my local Extra Foods, being small, doesn’t carry. This store isn’t as organized or easy to navigate compared the Marine Drive location. Customer service at this one in comparison to others lacks due to what I suspect is being understaffed.

NO!
— is what goes through my brain, each and every time I convince myself I need to go to this specific Superstore. Now don’t get me wrong, I have a heart on for Superstore at times. I quite like the Marine Drive location and have more then a few Joe Fresh collared shirts in the closet. Plus, in the last few years they’ve flushed out their «natural» section to include some good staples. It is by far the cheapest spot to pick up Vega and when they started carrying TWO different brands of excellent greek yogurt?
Well let’s just say, i’m easily won over by full fat dairy.
But this location and I have an ongoing grudge match. I rarely, RARELY venture in these doors unless i’m looking for something incredibly specific. So bad is my anxiety over this specific location, that i’ve taken to making a game of it.
Remember that old snake game you had on your flip phone, circa ’95? The one where you had to maneuver around the screen picking up things. With each item you picked up, and with each second longer you survived, the game would speed up until you eventually hit the wrong button, careening into a wall and exploding?
Yeah.
That’s sort of what shopping here is like.
It’s colossal and far busier then is EVER necessary. It’s like fancy costco busy. It looks prettier but they don’t feed you. I have sustained multiple injuries trying to «maneuver» the aisles… whether it’s crashing my cart into two families that seem to be playing chicken in the soup aisle, or being jostled in the always exceptionally long check out — this place is a little too hands on for my liking. There is no happy place here.
And the parking lot? Good gosh. Don’t wear heels.
But to its credit, I did find what I was looking for and it was about 25% cheaper then anywhere else I had looked. The home décor section is always a go-​to — the cheap bedding with a decent thread count won them that extra star. And it’s always clean. So tip of the hat to that.
If you must brave these walls, take it from 90’s Snake and grab as much as you can, as FAST as possible and get out of there before your head explodes.

I haven’t been to this location in a long time-​I normally try to avoid it because of the chaos and crowds. However, being here at 3pm on a Saturday afternoon… the place was crowded but I was able to walk up to an empty register at the end. I think the trick is put on some good music, keep your head down, get what you need, and get out.
They’ve really stepped up their game lately in terms of speciality and organic products. I like that I can buy the organic version here for the same price as I’d pay for the regular name brand version at Safeway. However, I agree with the comments about the produce-​the only thing I’ve had luck with are their organic bagged apples. I do most of my grocery shopping at Costco, but this is great to supplement for those things Costco doesn’t have or come in such a massive package that a family of 2 can’t go through.
The Joe Fresh section is a bit of a disappointed-it’s nicely laid out and renovated but they definitely cater the stock to Superstore customers-​I was looking for a silk blouse they had sold out of at the Joe Fresh store and found that they didn’t carry them at all.

Why does it take 8 people, of 3 generations, to go grocery shopping? At this Superstore it seems to be a common occurrence. Mom and Dad shopping, their children run around unattended, often found pawing their little hands through the bulk food candy bins, while Grandma and Grandpa shuffle oblivious to everything, down the middle of the aisles. For someone like me who wants to make an efficient entrance and exit, it can be frustratingly painful to deal with.
That withstanding, this is a HUGE store that has virtually everything that you could need at terrific prices: pharmacy, health and beauty, Joes clothing, garden, housewares, and of course groceries. I’m a sucker for President’s Choice products and they carry the full line. Unfortunately the produce section is geared towards an Asian marketplace and often doesn’t have the best quality of stuff that I am looking for.
Because of the sheer volume of customers, the store looks somewhat ransacked by mid-​day. And definitely avoid buying bulk candy from the lower bins!
For the month of December the store is open 24 hours so maybe my next visit will be when I have insomnia in the middle of the night so I can shop in peace and tranquility.